Howden Insurance
Latest Reviews
Simply excellent service around I would recommend them to anyone.
Source: trustpilot.com
Our home insurance was pending and premium showed a 73% increase: on enquiry the increase was determined by 2019 claim for flooding damage to garden and garage caused by 3rd party negligence (i.e. non fault damage). In order to sort out the “non fault damage” we had to rely upon our own determination. After numerous phone calls and some considerable time on our own behalf we managed to resolve the problem for ourselves. In fairness to A-plan, sensing our dissatisfaction, the majority of their usual commission was waived but, they only then looked further into finding alternative insurance, of equal cover. I have awarded 4stars because they eventually came through on our behalf. Otherwise, I would have been more critical; as some clients would not be in a position to do what we had to do, and it is unacceptable for a customer to have to do so much of the work themselves when going to the bother of using a broker.
Source: trustpilot.com
All details and services explained in understandable terms, all questions answered. Process was open, easy, comprehensive and I felt that I had been given all details to make correct decision. Staff always helpful and pleasant.
Have multiple accounts with company and have never had any concerns or problems
Have multiple accounts with company and have never had any concerns or problems
Source: trustpilot.com
Always really helpful staff . Always happy to sort out any problems or queries.
Source: trustpilot.com
Very helpful.... Good price very happy .
Source: trustpilot.com
Great service as usual, cheerful and fast. Nothing more to say.
Source: trustpilot.com
My insurance needs was quite straightforward. and it was dealt with very well indeed . Will be happy to recommend A-Plan to anyone who is looking for insurance cover
Source: trustpilot.com
Very helpful, professional and a good price too.
Source: trustpilot.com
A plan look after my House, Cars, Motorhome and Motorbikes, always very competitively priced with 5* service, no intention of going anywhere else and the in-branch service is so much better than saving a few quid off the cost on Internet sites that you have problems with when you really need to speak to them !!!!
Source: trustpilot.com
I have always received excellent customer service and support.
When needed the advisers callback punctually and importantly on the right day!
When needed the advisers callback punctually and importantly on the right day!
Source: trustpilot.com
Made the process easy, and found the best product for me.
Source: trustpilot.com
Good price excellent service very polite staff on the phone 5-*
Source: trustpilot.com
I have had a policy for my car from last year with this company - very efficient and competitive
Source: trustpilot.com
Calls answered quickly. Quotes given within timescales mentioned. Quick response to any issues . Best quote given.
Source: trustpilot.com
Brilliant service
Source: trustpilot.com
For the last 3 years I have placed all my car and house insurance with A-Plan and throughout that period have been totally satisfied with the highly professional service that has been provided.
The A-Plan team at Birmingham have consistently fulfilled my insurance needs in a friendly and efficient manner, provided competitive renewal offers and, above all conclude the arrangements quickly and easily over the phone. Based on my experience to date I cannot think of any reason why I should go elsewhere.
The A-Plan team at Birmingham have consistently fulfilled my insurance needs in a friendly and efficient manner, provided competitive renewal offers and, above all conclude the arrangements quickly and easily over the phone. Based on my experience to date I cannot think of any reason why I should go elsewhere.
Source: trustpilot.com
Great service
Source: trustpilot.com
Aidan Rahman was helpful, knowledgeable and clear
Source: trustpilot.com
Kristella was very helpful & offering a excellent & professional service! Would highly recommend & will continue to use
A-plan insurance.
A-plan insurance.
Source: trustpilot.com
Excellent service. Will be looking to move all my insurance cover over to A Plan once up for renewal. Thank you
Source: trustpilot.com
Phoned to explain I needed to activate a new insurance having cancelled the previous one when the car was binned. Assistant phoned 8.30 next morning with new proposal (expensive but the cheapest she thought available). Only downside was the lengthy call (28 minutes) to go through all the Q&A required to inform the insurers. Otherwise excellent service, and I am sure we saved a lot of paper by doing the proposal on the phone.
Source: trustpilot.com
Very good company, keep in touch by both phone and email. Offered alternative quotes and are quite competitive Would recommend.
Source: trustpilot.com
I’ve been with A-Plan car insurance for a few years now and I’ve always found them very helpful and polite when I’ve contacted them. They give competitive quotes and very straightforward to deal with. Highly recommend
Source: trustpilot.com
always very helpful and efficient
Source: trustpilot.com
Happy to renew, good price, polite professional staff
Source: trustpilot.com
