Howden Insurance
Latest Reviews
I have used APlan in the past to insure my car. Several years ago, I was involved in a minor accident ( my fault ). At the time APlan did not give me the service I felt was required. I kept receiving a summons to attend Court, but they did not on several occasions deal with the matter, as they said they would. It put me off using them.
I have gone back to using them. the reason being I did not really have time to or the inclination to seek alternative quotes, and their seemed reasonable. On this occasion it took three attempts to get the correct mileage corrected on my insurance policy; they just kept sending me the same documents; the threat of saying II would cancel my insurance, caused the correction to be made the same day; disappointing. It makes me wonder, if I am in an accident again, whether they will get things right or not?
I have gone back to using them. the reason being I did not really have time to or the inclination to seek alternative quotes, and their seemed reasonable. On this occasion it took three attempts to get the correct mileage corrected on my insurance policy; they just kept sending me the same documents; the threat of saying II would cancel my insurance, caused the correction to be made the same day; disappointing. It makes me wonder, if I am in an accident again, whether they will get things right or not?
Source: trustpilot.com
Much better premium than I could have negotiated directly with the insurer.
Service was willing and helpful.. i will be taking other insurance renewals to them as I have found that loyalty to ones insurance providers is definitely not reciprocated by the company.
A good broker is definitely the way to go
Service was willing and helpful.. i will be taking other insurance renewals to them as I have found that loyalty to ones insurance providers is definitely not reciprocated by the company.
A good broker is definitely the way to go
Source: trustpilot.com
Friendly and knowledgeable with good personal service, it was great that one person handled my request from start to finish. Joshua found me a quote that beat anything I found online and exactly met my requirements.
Source: trustpilot.com
The agent taking details for my insurance was extremely professional helpful and knowledgeable. Great attitude and was not over bearing.
Brilliant advocate.
Brilliant advocate.
Source: trustpilot.com
Friendly, helpful, willing to go the extra mile. Very patient and respectful of my working hours. Got a great deal and then made it easy
Source: trustpilot.com
We are able to go in person to the branch because of where we live, which we find very useful instead of transactions on the phone. All of the staff we have dealt with are excellent - friendly, professional, clear and helpful
Source: trustpilot.com
To me it’s peace of mind and I know I can ring Aplan insurance brokers and trust them to get me the right policy at a reasonable price,
They are very helpful and understanding
They are very helpful and understanding
Source: trustpilot.com
Not sure about ins and out of insurance, so I leave it up to you to give me what I need.
Source: trustpilot.com
Very good service very good price for an annual policy which includes new for old in some items
Source: trustpilot.com
My car insurance is with A-Plan Bournemouth branch but the renewal quote seemed very high, and I was very close to changing insurance provider as I was getting far cheaper quotes online compared to the new quote from A-Plan for renewal. However, the long chat with one of their staff made me realise that renewing with A-Plan was actually the better option in the end, due to the free 'extras' in the policy that I had not realized were there until it was properly explained to me. The quote ended up being lower than the original renewal quote as well, as my circumstances had recently changed, meaning a slightly reduced cost when the renewal was re-reviewed. What also made me stay with A-Plan was the fact that when I had to make a claim about 8 years ago when my car was badly damaged when a deer ran into my car, A-Plan instantly took over the entire claim procedure on my behalf, and within two hours I had a loan car delivered and my damaged car taken away for repair. This sort of positive experience when you need it, and the very attentive service from Lauren yesterday, sways your decision.
Even though you may pay a few pounds more, knowing you can speak to someone easily and quickly every time you make a call to A-Plan, or can just drop into one of their local offices, is far more reassuring than having to wait for ages on hold with a large faceless call centre.
Thanks Lauren SB, for your patience and experience yesterday. Your career move was A-Plan's gain !!
Even though you may pay a few pounds more, knowing you can speak to someone easily and quickly every time you make a call to A-Plan, or can just drop into one of their local offices, is far more reassuring than having to wait for ages on hold with a large faceless call centre.
Thanks Lauren SB, for your patience and experience yesterday. Your career move was A-Plan's gain !!
Source: trustpilot.com
Always superb.
Source: trustpilot.com
Always had a great deal and so much better to speak to someone in person.
Source: trustpilot.com
Have used A Plan for years and trust them to get me the best deals. Always friendly and efficient
Source: trustpilot.com
No complications
Source: trustpilot.com
Very professional, efficient and reliable company, with extremely helpful staff
Source: trustpilot.com
Polite informative I was informed exactly what was in the policy and how to contact the relevant people should I need to
Source: trustpilot.com
Every year goes service. Must be 6years we've used them.
Source: trustpilot.com
Very good at the job and knowledgeable had an answer for anything i asked him well pleased with the company
Would recommend
Would recommend
Source: trustpilot.com
Very easy to sort out. Helpful and knowledgeable.
Source: trustpilot.com
I was able to renew my policy by telephone. All documentation was subsequently received by email.
Access by telephone to the Eastbourne office was quick and the responder was well informed.
Access by telephone to the Eastbourne office was quick and the responder was well informed.
Source: trustpilot.com
I dealt with Emma Stanton. she was a great help and called me back at the time I requested, so no hanging around waiting on a call back.
Source: trustpilot.com
A plan were helpful and efficient in setting up a new motor policy and the cost was a substantial saving on current insurer.
Source: trustpilot.com
The cost of the insurance was very competitive & it took about 7 minutes to complete over the phone.
Source: trustpilot.com
Really friendly,helpful and quick.
Brilliant service highly recommend.
Brilliant service highly recommend.
Source: trustpilot.com
Had to chase get quote
Had to chase to pay
Had to ring several times
All they had to do was send quote and provide an easy way to make payment
Had to chase to pay
Had to ring several times
All they had to do was send quote and provide an easy way to make payment
Source: trustpilot.com
