Howden Insurance
Latest Reviews
David in Abingdon was very helpful.
Source: trustpilot.com
Prices have gone up not down. 56 years old no claims etc. £560 per year for a £1000 Audi but fair play to
Howden Insurance for a call today. I received a detailed breakdown and appreciated the personal touch.
Howden Insurance for a call today. I received a detailed breakdown and appreciated the personal touch.
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Staff very helpful. Had lots of time to explain every detail. If I didn’t understand they would go through it again. Very thoughtful.
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Kye very helpful due to my circumstances, made the process very easy, would recommend to anyone,
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Ethan Bourne.
So helpful went through policy so easily to understand and not pushy.
So helpful went through policy so easily to understand and not pushy.
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very good onthe day
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Very supportive during claim procedure.
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I was worried when my beloved A Plan was folded into Howden...but the fantastic, personal service I am used to has continued. We now have multiple cars insured through them as well as our house and our business. Which I guess is the benefit of Howdens as they can cover all my needs. I;ve had great service from all the people at Howdens, but a quick shout out to Taiya Irving who has just renwed my car insurance seamlessly, and saving me £140 on last years premium. Thank you.
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prompt and accurate information and handled issues well including a difficult telephone connection!
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Christine was a superstar from start to finish. Always available and made the whole process stress free with great advice and information almost to the point of over and above what you would expect. Huge thanks to Christine
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WIling to negotiate to be competitive
Good service
Good service
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Well informed adviser and gave the impression they really cared about our business.
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Attention to detail!
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I visited howden insurance in maidenhead with a someone unique requirement
VICTORIA was awesome - she sort information from her colleagues and came up with a theoretical quote but needed more info.
I returned the next day where Asst Manager ALEX completely dismissed my enquiry and actually refused service - Absolutely appalling service and attitude
Having spoken with MATTHEW the previous day I continued my conversation with him as VICTORIA was not working. MATTHEW was very attentive and took all the additional required information but now needed to talk to the underwriter (closed at this time)
I returned the next day for a third time
ALEX VICTORIA and MATTHEW were all in the office - Again VICTORIA was amazing and completed my request and I walked out with the required insurance (the insurance that ALEX said was “obviously impossible to quote for”
I knew my enquiry was “different” the the conduct of ALEX was appalling
An opportunistic apology that final visit would have been highly appropriate but it was not forthcoming - not the best example of “lead by example”
JP
VICTORIA was awesome - she sort information from her colleagues and came up with a theoretical quote but needed more info.
I returned the next day where Asst Manager ALEX completely dismissed my enquiry and actually refused service - Absolutely appalling service and attitude
Having spoken with MATTHEW the previous day I continued my conversation with him as VICTORIA was not working. MATTHEW was very attentive and took all the additional required information but now needed to talk to the underwriter (closed at this time)
I returned the next day for a third time
ALEX VICTORIA and MATTHEW were all in the office - Again VICTORIA was amazing and completed my request and I walked out with the required insurance (the insurance that ALEX said was “obviously impossible to quote for”
I knew my enquiry was “different” the the conduct of ALEX was appalling
An opportunistic apology that final visit would have been highly appropriate but it was not forthcoming - not the best example of “lead by example”
JP
Source: trustpilot.com
Great price provided for my years motorhome insurance and very responsive to messages and emails.
Charlie handled the initial set up and was superb. I’ll definitely be coming to them for more insurance as it comes up hopefully they’ll be as competitive.
Charlie handled the initial set up and was superb. I’ll definitely be coming to them for more insurance as it comes up hopefully they’ll be as competitive.
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Disappointed that you have gone paperless
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Great service ran the extra mile to get my car insurance completed on a Saturday at a great price. Thank you Anna and Ian
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Excellent! Very customer focussed and great communication, Bobby went above and beyond to get us our van insurance. She was incredibly patient and the cost was the best by far! Thanks Bobby!
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Great service and friendly staff. Plus saved £300!
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Very helpful and professional explanation of all elements of home insurance cover. Thank you.
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Really helpful customer service
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We found Sophie to be very polite and helpful. She answered all our questions regarding the policy in a professional manner.
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Helpful non tech option
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Catherine was very helpful. I find the current legalistic process of having to have everything read out to you, too long, when one is in the middle of a working day and busy. I am sure that I expressed my frustration with this, but Catherine was very patient with me and unflappable, with an overall professional approach that allowed us complete the process successfully.
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Everything I asked for was provided
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