Always there to help out in any way, very friendly happy service. You do feel like a valued customer.

Easy to deal with. Talking to people that understand the motor you own and what would be the best value for money quote!!

Efficient a great price service. Thank you

I’ve spoken to Shelley regarding my car insurance renewal. He was able to help me make almost £100 saving compared to my renewal quote elsewhere. Nothing was too much trouble and he dealt with my enquiry so efficiently and with a lovely manner. I have already recommended him to friends who have since used A Plan. Such a great service.

My mother's household insurance had been direct with Zurich for over 20 years, but this year they wrote to advise they had pulled out of the "Direct Market" and recommended contacting A-Plan as an alternative.
The number given can go through to any office of A-Plan and mine went through to Gavin Davis in Basingstoke. He was very polite and professional and apologised for some of the questions he had to ask, but he needed to follow a script, for what was obviously "Compliance" purposes.
He confirmed that he would come back to me with a quotation the following day and true to his word, he did. However, I was shocked, not only by the premium quoted, but also that Zurich had categorically refused to quote for my mother's insurance.
The issue was that she lived in Hull and had been flooded in the National 2007 floods and Zurich felt that she posed too high a risk for their appetite.
Having being an insurance professional myself, for over 40 years, I issued a formal complaint to Zurich pointing out that my mother's postcode was in a low-risk area (as is most of Hull) according to the Environment Agency's website, provided details of the subsequent Flood Alleviation Scheme and pointed out that they had, at the very minimum, a moral duty to offer terms, as the incumbent insurer.
In fairness, Zurich resolved the complaint quickly and contacted A-Plan with a quotation, some 35% higher than the expiring terms, but cheaper than A-Plan's alternative.
I had obtained cheaper quotations from the comparison websites, but as Gavin Davis had been in contact throughout and had obviously worked hard to seek the appropriate quotations and as Zurich had all of the facts and information about the flood and the alleviation scheme, I felt that having that personal contact at a broker's was important, particularly when they obviously knew their subject. Consequently,I proceeded with the placement of the insurances.
All documents were processed quickly and efficiently, so I have no complaints.

Reliable and trustworthy company with good customer care 5*

simple one phone call house insurance sorted THANKS

Great personal service

I have always been looked after very well, & would & have recommended your very good service,

The staff at A Plan are always helpful. It is nice to be able to speak with them 'face to face'.
The service and help they provide is excellent

Very efficient service from Billy Hendle when I renewed my motor insurance today

My name is Mrs Hilary Thomas not Mr Byrne.
Ihave asked your Altrincham branch to rectify this error on several occasions without success

Sraightfoward and convenient.

Everyone is very helpful. Always available to you

I always dread sorting out things like insurance but this was a piece of cake! Shuber Muhith in the Tooting office was really lovely, friendly and helpful and didn't make me feel stupid for asking lots of questions.

Very high level of clear communication and service, to attain the appropriate Insurance product and provider for my requirements

too early to comment--sorry

very helpful, competitive prices, just pop in office to get anything sorted out.

Very efficient

My car insurance was cheap and I got a reminder to let me no it was going to run out at the end of the month so it was good

Spoke to Dale Shirt at the Newton Abbot office. Was fed up of using online quotes spending hours.
Dale was amazing. Asked me what I wanted. Went away and emailed me a quote. I called back. He went through everything. Got me the best prices by changing the access to suit my needs. He even referred me to the Exeter branch for other insurances which are helpful for my new business. Thanks Dale. An asset to the team. Thanks A-Plan you have a customer for life. Callam Dowd. Musician with a new Transit van.

Awesome customer service.
Extremely knowledgeable employee (Stuart) who I would highly recommend to anyone.
Communication was fast and efficient as well.
Far far better than some others I’ve dealt with.

Very helpful

Helpful friendly staff

Billy was very patient professional and very help credit to A-Plan