Howden Insurance
Latest Reviews
WHAT I EXPECT OF A GOOD BROKER
Source: trustpilot.com
Go on d to speak to someone rather than filling in a form online
Source: trustpilot.com
A very good service!
Very helpful!!
Very helpful!!
Source: trustpilot.com
I was a little uncertain about renewing but team on the phone was very kind so decided to go with it
Source: trustpilot.com
Great job from A Plan on our various property insurance renewals this year. Polite and efficient, everything came through as advised. So much better than an on line comparison site. Much appreciate the personal touch.
Source: trustpilot.com
Could have gone elsewhere but being ill just renewed
Source: trustpilot.com
Very polite and patient, helpful with advice when requested.
Source: trustpilot.com
Excellent service from helpful and friendly staff. Would recommend A Plan to anyone.
Source: trustpilot.com
Patient efficient but most importantly very competent
Source: trustpilot.com
Home Insurance is a tedious annual chore, but A Plan make it a stress free experience
Source: trustpilot.com
Excellent service, it's nice to deal with a company which answers the phone! Knowledgeable and helpful staff as well, what more can one ask!
Source: trustpilot.com
We found it very easy to get the policy renewed,everything was madeh very quick and easy.
Source: trustpilot.com
I rang and spoke to Sam Palmer at BSEds branch. A very straightforward conversation. I had never consulted a broker previously. I was fed up with whatever insurance company I was with putting up my premiums with feeble excuses when challenged. Although Sam got confused about my name he apologised and dealt with putting it right. No excuses were offered. A refreshing change.
Source: trustpilot.com
Service excellent.
Source: trustpilot.com
Friendly service, good prices
Source: trustpilot.com
Good service.
Source: trustpilot.com
Have used A Plan for Home & Car Insurance for several years now. They offer the best price usually a little higher than what you can find on line but still good value. I choose A Plan as I believe that if you need help they are just a phone call away and do not work from a call centre.
Source: trustpilot.com
Our situation was a little complicated but Alex spent a long time going through it with us and got everything sorted. He was was very quick to answer emails - some places I contacted never replied. Excellent customer service and very friendly.
Source: trustpilot.com
Excellent no problems
Source: trustpilot.com
Very thorough process over the phone but i have not yet received my documents via email as promised and as has happened in previous years.
Source: trustpilot.com
An efficient, friendly, face to face service.
Source: trustpilot.com
A Plan continued good service over many years and best policies.
Source: trustpilot.com
Not the good service it used to be. Been with A-Plan Thatcham for over 5 years now with multiple vehicles, don’t even bother to ring around they’ve been that good.
I used to ring the Thatcham office and a member of staff used to answer phone and then deal directly with you. It was a good personal service.
Now this number rings and gets diverted to a more central location where you’re put on hold straight away. 5 minutes later the receptionist answers and tells you everyone is busy.
I needed to sort out insurance quickly and their systems and method of working did not come up to scratch. They eventually quoted me and I accepted and took out the policy. Some two weeks later they have phoned me to say THEY made a mistake and my premium would be £20 more. They insisted I needed to pay rather than waiving this additional charge.
I need to think whether I should start to ring around again in future.
I used to ring the Thatcham office and a member of staff used to answer phone and then deal directly with you. It was a good personal service.
Now this number rings and gets diverted to a more central location where you’re put on hold straight away. 5 minutes later the receptionist answers and tells you everyone is busy.
I needed to sort out insurance quickly and their systems and method of working did not come up to scratch. They eventually quoted me and I accepted and took out the policy. Some two weeks later they have phoned me to say THEY made a mistake and my premium would be £20 more. They insisted I needed to pay rather than waiving this additional charge.
I need to think whether I should start to ring around again in future.
Source: trustpilot.com
Pay a little more but worth every penny as the service is second to none.
Source: trustpilot.com
Excellent service over the phone by an assistant who was quickly able to assess the current position. All dealt with speedily and efficiently. I remain impressed by the service provided'
Source: trustpilot.com
