Howden Insurance
Latest Reviews
Good friendly team always helpful.
Source: trustpilot.com
It was easy to talk to a human being without going through a maze of button pressind and then being held in a queue. Everyone was very helpful and patient in explaing it all.
Source: trustpilot.com
We have been with Howden (previously A plan) for 10 years.
Customer service today from Chantal Vince from Tooting branch) has been outstanding: we are going through a difficult and complex renewal as we had our vehicle stolen recently. Chantal has been so understanding and patient whilst she worked extremely hard on getting us the new quote for the replacement vehicle which we took out as it was a good value and good service.
Much appreciated
Customer service today from Chantal Vince from Tooting branch) has been outstanding: we are going through a difficult and complex renewal as we had our vehicle stolen recently. Chantal has been so understanding and patient whilst she worked extremely hard on getting us the new quote for the replacement vehicle which we took out as it was a good value and good service.
Much appreciated
Source: trustpilot.com
Helpful précis information business done in a professional manner with a human touch
Source: trustpilot.com
I spoke to Hali in the Swindon Branch on several different occasions whilst sorting out my car insurance and to get home insurance quotes. She was so helpful and polite and was a pleasure to deal with. Nothing was too much trouble and she phoned/emailed regularly throughout the whole process until it was complete. I am a returning customer and would highly recommend them.
Source: trustpilot.com
Amina Akhtar at the Shirley branch was great, she had the patience of a Saint and was extremely knowledgeable.
Source: trustpilot.com
Very good customer service
Clearly explained re new car insurance
Clearly explained re new car insurance
Source: trustpilot.com
I submitted an online request for static caravan insurance last night, and was phoned the following morning by Rebecca at the Bromsgrove Branch. I chose A Plan/Howdens as we have 2 other vehicles insured with them. I've found the customer service exceptional. Importantly you can always get through on the phone without holding and switching departments.
Rebecca is a credit to your Company. She went through our needs and advised she would call back the same day before 5 pm.
I was delighted that less than an hour later Rebecca called back, unfortunately I couldn't answer and she left a voicemail. When I returned the call to the Bromsgrove branch I was put straight through to Rebecca. She provided detailed information on 2 policy's so I could make an informed decision.
Rebecca was thorough with this insurance, and also advised re referrals and other products for the future. I wasn't aware that pet insurance was a product that is available. I am know, and will be getting in touch when my 3 policies are up for renewal.
As I mentioned we have 2 car insurance policies and have always found APlan/Howdens to provide exceptional service. Thank you and keep up the good work.
Rebecca is a credit to your Company. She went through our needs and advised she would call back the same day before 5 pm.
I was delighted that less than an hour later Rebecca called back, unfortunately I couldn't answer and she left a voicemail. When I returned the call to the Bromsgrove branch I was put straight through to Rebecca. She provided detailed information on 2 policy's so I could make an informed decision.
Rebecca was thorough with this insurance, and also advised re referrals and other products for the future. I wasn't aware that pet insurance was a product that is available. I am know, and will be getting in touch when my 3 policies are up for renewal.
As I mentioned we have 2 car insurance policies and have always found APlan/Howdens to provide exceptional service. Thank you and keep up the good work.
Source: trustpilot.com
I have used Aplan now Howden for many years . They always give excellent service find the best deal going for you. I wouldn’t change them
Source: trustpilot.com
Many thanks to Sabrina at the High Wycombe branch as she was extremely professional and very helpful when providing my quote. Will definitely recommend.
Source: trustpilot.com
Efficient, polite, professional, thorough, attentive - first class customer service
Source: trustpilot.com
Nothing is too much trouble for Marie Beardsley. I had a complicated car insurance situation to resolve and Marie was brilliant in sorting everything for me and making it so easy to get it completed. Marie’s a credit to the company and they are lucky to have her!
Source: trustpilot.com
Just had a great experience taking out a range of policies at Howden. Olivia at Tooting and Amy at Northampton have been great. Still sorting out a few more policies and gradually moving policies to them due to the great service they give
Source: trustpilot.com
Excellent phone manner and service Ben Lever should get a pay rise polite and friendly after my car crash, he insured my total right off cat s and it was very competitive.
Thankyou Ben at Howdens ins, i will definitely recommend your company and will speak again to arrange my renewal next year.
Regards Gillian
Thankyou Ben at Howdens ins, i will definitely recommend your company and will speak again to arrange my renewal next year.
Regards Gillian
Source: trustpilot.com
Found me a decent deal
Source: trustpilot.com
Paul Andrade was extremely helpful and professional. Would recommend him and his team.
Lee at Curb Appeal.
Lee at Curb Appeal.
Source: trustpilot.com
Dealt with Quinton for my RIB insurance. Very friendly and personable. He was extremely patient and thorough in making sure the cover met all my needs. Competitive quote and great communication during the process.
Source: trustpilot.com
Brilliant service as usual from Maria Ormesher.
We have all our insurance Howden (A-Plan), house and two cars. We've used them since my first ever car policy about 40 years ago, can't believe that, guess I've sort of grown up with them!
Bottom line is that one can sometimes find a cheaper policy somewhere, for something, but there will always be a catch, an exclusion. Like for like Howden (A-Plan) have always been price competitive, that's why I've stayed with them.
Then there's the personal customer service side of things. If something happens (and in 40 years it has) I can go to my branch (or call them, instantly getting through) and speak with a real human being who looks after me, not a chat bot, not waiting on hold for a (remote) call centre to eventually answer.
In this age of AI, automation, off-shore call centres and the pursuit of naked profit over customer service, Howden (A-Plan) clearly stand out above their competition. If they continue putting their customers first, I will continue to be their customer. I'm sure they will, and I will.
We have all our insurance Howden (A-Plan), house and two cars. We've used them since my first ever car policy about 40 years ago, can't believe that, guess I've sort of grown up with them!
Bottom line is that one can sometimes find a cheaper policy somewhere, for something, but there will always be a catch, an exclusion. Like for like Howden (A-Plan) have always been price competitive, that's why I've stayed with them.
Then there's the personal customer service side of things. If something happens (and in 40 years it has) I can go to my branch (or call them, instantly getting through) and speak with a real human being who looks after me, not a chat bot, not waiting on hold for a (remote) call centre to eventually answer.
In this age of AI, automation, off-shore call centres and the pursuit of naked profit over customer service, Howden (A-Plan) clearly stand out above their competition. If they continue putting their customers first, I will continue to be their customer. I'm sure they will, and I will.
Source: trustpilot.com
Our house insurance needed renewing and Howdens had been recommended to us. This task was approached with some trepidation, not having been done from scratch for a number of years. However I needn't have worried at all. The phone was answered by a very cheerful voice and I was guided, with considerable patience, through all the necessary steps for the task. This was despite not having been prepared and needing lots of explanations, and a phone system which seemed intent of disrupting our conversation with continuous buzzing!! So a big well done and thank you to Maria for all her help.
Source: trustpilot.com
Fulfilled my needs
Source: trustpilot.com
I have been dealing with both the Evesham and Cheltenham branches on behalf of a relative who is currently hospitalised. Deborah at Evesham and Jack/Steven at Cheltenham have provided first class customer service during a very difficult time for our family Based on my experience to date I would have no hesitation in recommending this company to anyone. It makes a nice change to be able to communicate with real people, who listen to your needs, instead of online chat boxes.
Source: trustpilot.com
Howdens were recommended to us by friends who arrange all their insurance through Howdens. We were looking for a quote for our boat insurance. We dealt with Quinton at the Parkstone office who was able to save us 15% on the renewal quotation from our existing insurer. Very pleasant and easy transaction, would highly recommend Howdens. We will be contacting them again in the near future when our car insurance is due for renewal.
Source: trustpilot.com
I was looking for a more personal experience with motor insurance, not web based. Not only was the service provided by the Howden's staff very good indeed, the cost and benefits of my new motorcycle insurance policy exceeded my expectations also.
Source: trustpilot.com
Maria Ornester at Welwyn always has my back. She makes sure I’m aware of all my liabilities and how to overcone any issues or concerns. I now have all my business insurances and car insurance with Howden and will definitely get them to look at my home insurance in January.
Source: trustpilot.com
The assistance I received from Colin Passmore was outstanding. He helped resolve a difficult problem and was able to find a solution. Very much appreciated
Source: trustpilot.com
