Expert advice

We have had various policies with A-plan for years and always happy with the service received. Noah has listened and found the right renewal policy for one of our vans, even cheaper than last year. He did not push me to buy addons I didn't need. Very happy with the service - as usual.

Good service from Lewis, rang 21 days before renewal due,prime time to sort insurance .
Two options explored,stayed with current insurance company.

Catherine Smith renewed my House ins. today.
She was very helpful and spoke clearly.

Friendly and very professional service as usual with my motor renewal. Premium quite a bit higher this year but I know this reflects a definite change across the market. Details carefully confirmed by Laurie. Hoping that, as Howden, the company will continue to provide great advice and service.

I have more than one policy with Howdens and each time I contact them things are dealt with very efficiently

Thank you to Adam at the Taunton office. He was knowledgeable and very professional. He walked me through the process, answered numerous questions and discussed options. I now have the right level of insurance!

Friendly supportive staff who look for the best deals

Very helpful and knowledgeable staff.

Excellent personal friendly service. I was referred to Howden Insurance by go.compare and they couldn’t have been more helpful in finding me a great car insurance deal. (Better than I was initially quoted on go.compare). Will definitely be looking to them when it’s time for renewal.

Very professional
Went into detail

Nice helpful staff. Would have been 5 stars if the premiums had not shot up so much.

Great service.
Knowledgeable, helpful Staff

Didn’t give me there best price from the off they eventually reduced the price twice why wasn’t I offered the reduced price the first time as I have been a loyal customer for years and have several insurances with you

I have been using Howdens Insurance formerly A Plan for many years and always been satisfied with their service and competitive pricing. The last couple of years I have dealt with Anna Siatkowska and I cannot recommend her enough, Anna is very informative and professional and alongside this she is so patient and explains everything very accurately and clearly, she is an absolute treasure and asset to this company, I hope to be dealing with her for many more years to come, she takes the pain out of a tedious chore, thank you Anna

Laurie, the adviser provided an excellent service. Very clear explanation of the cover provided. Also explained why premiums in the motor sector have increased.
I am confident she gave best advice.

Our motor trade policy was up for renewal and our current insurer came back with price of approx £8k which was an £800 increase over last year. This was despite us reducing certain cover levels and removing products such as unaccompanied demo insurance and courtesy cars in attempt to make some savings.

We were told by our Broker that insurance had gone up across the board and the best they could potentially offer us was cover via a new insurer. They had quoted £6600, but he felt he could negotiate this down to £6000. The downside though was it was possible they would require us to upgrade our alarm system.

This was far from ideal and a significant cost, so I decided to shop around. Some contacts in the trade recommended Howden, and having spoken with Jem Emirali, he was extremely fast and responsive to allocate a member of their quotation team to me.

I dealt with Lloyd Gough who was fantastic throughout and put in a lot of effort to obtain me a product to fit our needs. From initially taking our details at 9am, he had a firm underwrite in place and deal agreed by 2pm! This was super impressive and in my experience with motor trade insurance it can often take days to get quotes, let alone everything finalised.

The best part though was the actual quotation. Lloyd managed to get me covered for nearly £3000 less than last year! Also the cover was better than that of our outgoing provider.

The icing on the cake was that the new insurer was perfectly happy with our alarm. Also they would not require an inspection of our Premises due to them sharing the same Assessors as our previous insurer. Brilliant!

Something else I want to raise is how honest they were throughout when providing quotes. Rightly or wrongly, I was totally honest with them about what I had previously been quoted. They therefore had the opportunity to potentially ‘load’ the price of their quote and still undercut the competition. Regardless of this they still came in massively cheaper. I think that’s a testament in itself as to how this company conducts themselves and ultimately installs trust.

In summary, I am extremely pleased with every aspect of my dealings with Howden and specifically Lloyd. Nothing has been an issue and his ‘no nonsense’, straightforward approach has been refreshing. Many thanks

Expert, personal and an excellent quote - significantly less expensive than quotation from previous insurer

The company were prepared to look around for an alternative quote.

Completed the renewal efficiently and professionally in the appropriate timescale.

Very efficient service would highly recommend

The company did what was required and the whole process went through with no problems on their part

I wanted a local friendly insurance broker
And I found Howden.
Their staff are really attentive and take everything you require into account.

This company was recommended for Insurance by our motorhome dealer. Spoke to Pawel on the phone, nice guy, very helpful, and gave us a competitive quote that we went ahead with.

Many thanks.

Friendly efficient welcoming polite staff

Great value