Pool House Veterinary Group

5/5 based on 378 reviews
Latest Reviews
My cat Kitty was taken to Pool House vets by a good samaritan who found her when she got lost and injured. The vet had the cat for 5 days before we got notification. In that time all they had done was give her antibiotics for her facial and paw wounds... No x-rays and clear not a thorough examination as we got two conflicting reports from two vets. They were treating her as a stay even though she was chipped so didn't want to spend any money and time on her. Pool House vets you should be ashamed of yourselves you lack of proper care for an animal that clearly needed care was disgraceful. Also the attitude of your reception staff is also very poor mocking customers because they are made to stand out in the cold to wait for their pets.
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Reply from Pool House Veterinary Group:
I am sorry you feel disappointed in the care of Kitty and we thank you for your feedback. Pool House Veterinary Group endeavour to treat all animals that come to our door with exceptional care and expertise. We see 1000s of animals of all shape and sizes, who, at the time do not have their owner present and we pride ourselves that none are turned away and that effective treatment is delivered to alleviate pain and suffering, this is done regardless of whether an owner comes forward or not. All animals that come to us (without an owner at the time) are all scanned in the hope of tracing their owners, this was the case for Kitty, we contacted the contact details from the microchip registration immediately. Should you feel unhappy with the care that Kitty received please do not hesitate to get in touch, we would happily discuss. We are not currently able to allow clients into the building due to the current pandemic and whilst we appreciate this is not ideal, it is however essential if we are to maintain the health of the workforce, client's and protect the 24hrs a day emergency care we deliver for sick and injured animals across the local area. We hope Kitty is making a full recovery now that she is back home safe and sound.
Axel is forever grateful for the care she receives, thank you.
thebestof.co.uk
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Looked after my dog having suffered a sickness bug, explained everything really well, even got a follow up phone call to check on him day after.
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Great practice, saw jenny she and front of house team fantastic.
thebestof.co.uk
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Amazing service, fab people. Would always recommend everybody.
thebestof.co.uk
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I have been going to this practice since 1965 the service only gets better. Over the years it may have moved premises but the comiitment to its patients and their owners never falters.
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Couldn't ask for better care for my pets happy helpful staff and excellent care and treatment
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Wouldn't trust anybody else with my much loved pets! Compassionate, caring with excellent emergency service and facilities.
thebestof.co.uk
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Highly professional, nothing is ever too much trouble, kind and caring especially with our older dog. Always available for advice patient with our grumpy younger dog, never feel that we are rushed during appointments, time is taken to explain and re explained if required! Couldn’t ask for a better place to go for our dogs as we always feel valued.
thebestof.co.uk
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I'm one of those crazy ladies with 4 dogs, I can honestly say I would never trust my dogs at any other vets. Pool House are so caring to animals and their owners. Absolutely fabulous team. Thank you.
thebestof.co.uk
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5 stars. Excellent service. Lovely to have the comfort of having a vets surgery like Pool House.
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Great service. Prices sometimes higher for dentals etc. Service wins.
thebestof.co.uk
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Very good. My dog was treated very well. Would definitely recommend.
thebestof.co.uk
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Michaela was very helpful and friendly.
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Jennie is always 5 star. Always helpful and caring. I wouldn't trust my pets anywhere else.
thebestof.co.uk
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FRIENDLY AND COMPASSIONATE STAFF MAKING VISITS A PLEASURE
thebestof.co.uk
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They’re facilities are brilliant My dog is incredibly nervous of the vets and has even bitten a nurse before so we were nervous to take her there again for both parties but they were so lovely and she now goes for “vet therapy” with Gemma who has always been so good We particularly enjoy Pool House as they are all so lovely
thebestof.co.uk
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Always very polite and helpful. Can take any animal and are always very professional and helpful, nothing is too much trouble. From the reception staff to the vets I have always felt my animals have the best of care.
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Five Stars *****
thebestof.co.uk
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Friendly, helpful staff, always able to get an appointment and great care taken with our dog - Many Thanks.
thebestof.co.uk
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Always friendly and helpful and provide a reliable service.
thebestof.co.uk
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Superb staff, my pets are always happy to visit as great care.
thebestof.co.uk
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This practice is excellent with fab staff always willing to help would not consider going anywhere else
thebestof.co.uk
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Always friendly, and great service
thebestof.co.uk
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Always great service. The reception staff at Burntwood are kind, helpful and very friendly. Nothing is too much trouble. My dog actually pulls to get in to see everyone! 🐶🐾
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Latest Feedback

In January 2020
Sandra W said

Love this vet practice. Lovely vets and staff very kind.