My cat Kitty was taken to Pool House vets by a good samaritan who found her when she got lost and injured.
The vet had the cat for 5 days before we got notification. In that time all they had done was give her antibiotics for her facial and paw wounds... No x-rays and clear not a thorough examination as we got two conflicting reports from two vets.
They were treating her as a stay even though she was chipped so didn't want to spend any money and time on her.
Pool House vets you should be ashamed of yourselves you lack of proper care for an animal that clearly needed care was disgraceful.
Also the attitude of your reception staff is also very poor mocking customers because they are made to stand out in the cold to wait for their pets.
Reply from Pool House Veterinary Group: I am sorry you feel disappointed in the care of Kitty and we thank you for your feedback.
Pool House Veterinary Group endeavour to treat all animals that come to our door with exceptional care and expertise. We see 1000s of animals of all shape and sizes, who, at the time do not have their owner present and we pride ourselves that none are turned away and that effective treatment is delivered to alleviate pain and suffering, this is done regardless of whether an owner comes forward or not.
All animals that come to us (without an owner at the time) are all scanned in the hope of tracing their owners, this was the case for Kitty, we contacted the contact details from the microchip registration immediately. Should you feel unhappy with the care that Kitty received please do not hesitate to get in touch, we would happily discuss. We are not currently able to allow clients into the building due to the current pandemic and whilst we appreciate this is not ideal, it is however essential if we are to maintain the health of the workforce, client's and protect the 24hrs a day emergency care we deliver for sick and injured animals across the local area. We hope Kitty is making a full recovery now that she is back home safe and sound.
In March 2020, Nicola R said:
Axel is forever grateful for the care she receives, thank you.
In March 2020, Amanda M said:
Looked after my dog having suffered a sickness bug, explained everything really well, even got a follow up phone call to check on him day after.
In March 2020, Vicki P said:
Great practice, saw jenny she and front of house team fantastic.
In March 2020, Tracey S said:
Amazing service, fab people. Would always recommend everybody.
Highly professional, nothing is ever too much trouble, kind and caring especially with our older dog. Always available for advice patient with our grumpy younger dog, never feel that we are rushed during appointments, time is taken to explain and re explained if required! Couldn’t ask for a better place to go for our dogs as we always feel valued.
In January 2020, Tracey G said:
I'm one of those crazy ladies with 4 dogs, I can honestly say I would never trust my dogs at any other vets. Pool House are so caring to animals and their owners. Absolutely fabulous team. Thank you.
In January 2020, Karen P said:
5 stars. Excellent service. Lovely to have the comfort of having a vets surgery like Pool House.
In January 2020, Robert D said:
Great service. Prices sometimes higher for dentals etc. Service wins.
In January 2020, Karen S said:
Very good. My dog was treated very well. Would definitely recommend.
In January 2020, Jan M said:
Michaela was very helpful and friendly.
In January 2020, Zoe L said:
Jennie is always 5 star. Always helpful and caring. I wouldn't trust my pets anywhere else.
They’re facilities are brilliant My dog is incredibly nervous of the vets and has even bitten a nurse before so we were nervous to take her there again for both parties but they were so lovely and she now goes for “vet therapy” with Gemma who has always been so good We particularly enjoy Pool House as they are all so lovely
In January 2020, Sally-Anne J said:
Always very polite and helpful. Can take any animal and are always very professional and helpful, nothing is too much trouble. From the reception staff to the vets I have always felt my animals have the best of care.
In January 2020, Karen O said:
Five Stars *****
In January 2020, Karl J said:
Friendly, helpful staff, always able to get an appointment and great care taken with our dog - Many Thanks.
In January 2020, Brett M said:
Always friendly and helpful and provide a reliable service.
In January 2020, Tina W said:
Superb staff, my pets are always happy to visit as great care.