Always very helpful vets, nurse and the receptionist. Usually take my cat to mere green but have been to lichfield too. I always come away with a better understanding of what is going on with my cat. Would recommend them to anyone. Also there own out of hours is a bonus too.
It is really worrying when your pet is poorly, they're party of your family and you'll do anything to make them well. Pool House make you feel they care as much as you do and are supportive caring and give you complete confidence in their ability and knowledge. Would recommend to anyone.
By far the best vet practice I’ve ever been to Always go above and beyond, the staff are all so caring and helpful and will take my concerned phone calls at any time of night. Keep doing what you’re doing!
Pool house have always been amazing with all of our animals. Recently my girl dog has had problems with her ears. I took her in and Sophie did a thorough check on her. She wanted to see her again after a week to see whether her symptoms had gone with the medication prescribed. After a short period of time the symptoms had gone but returned after a few weeks. I took her back where Sophie attempted to check again but due to how inflamed they were they couldn’t be checked thoroughly. Sophie recommended for her to be sedated to check further and take a biopsy. She returned the next day and was sedated, but due to her discomfort even then they gave her further sedation and checked thoroughly. I was kept informed throughout and Sophie got medication made up so it would fight the type of infection she had. Since this I’ve had no further problems but I know where to go if I do. I will always use pool house and have done since my dog was a puppy and experienced gastroenteritis. I couldn’t recommend them highly enough.
Very skilled and knowledgeable staff, warm and friendly reception. Always helpful and dedicated. Environment is clean and appropriate for the animals. Display boards with useful information and free drinks.
Always used pool house they are simply great compassionate people who are always there to help our pets
My dogs have had bowel surgery , leg surgery and gynaecology surgery and end of life care and I trust them to do their best for my beloved pets
I am the sole owner of a 12 year old terrier who has been quite ill throughout her life. Since I changed to Pool House Vets some 8 years ago my dog, and I, have received the best attention. We are always met with kindness and help - she is still with me. In the last six weeks I have had two occasions to ring for reassurance after hours, again to be met with courtesy and helpful advice, but then all the staff I have met there are the same - pleasant, obliging and positive