easyStorage
Latest Reviews
Stuart & Richard were fantastic. Super helpful would highly recommend. Very prompt
Source: trustpilot.com
We recently moved from South London to Wiltshire. This was a big undertaking- from a five bedroom house.
The process was amazingly smooth thanks to Gavin and his team. Utterly professional.
It was fabulous that the house could be packed up in stages prior to the moving date, it meant that there was time to be organised and create space for further packing. I heartily recommend this process. Communication was excellent and the organisation couldn’t have been better handled. We’re very grateful.
The process was amazingly smooth thanks to Gavin and his team. Utterly professional.
It was fabulous that the house could be packed up in stages prior to the moving date, it meant that there was time to be organised and create space for further packing. I heartily recommend this process. Communication was excellent and the organisation couldn’t have been better handled. We’re very grateful.
Source: trustpilot.com
My items were stored while i was in Australia for nearly 5 years. I relocated back to London and they all finally arrived. The admin staff were wonderful and the delivery staff were friendly and so helpful. I was stressed that all items were coming to my apartment all at once but because of how it was delivered and how easy storage staff took care of the process I was relieved. Thank you.
Source: trustpilot.com
The guys, Mark and Josh were friendly, hardworking and even early. They treated our furniture with care.
I am so pleased with the collect and store. Thanks.
I am so pleased with the collect and store. Thanks.
Source: trustpilot.com
Excellent experience all round! Barry, Luri, and Godfried were super fast and very nice when unloading.
Vincent on the internal team was also fantastic!
Will definitely be using the service again!
Vincent on the internal team was also fantastic!
Will definitely be using the service again!
Source: trustpilot.com
UPDATE:
Since writing this review I was contacted by the franchise director Cheong. He was very apologetic that this was my first experience today and I met him at the site today. He could not have been more helpful. So, I have now given four stars instead of the original 1. You don’t know if something is good or bad until it goes wrong. Maybe too much tech for this old fashioned person. Thanks again Cheong
I wanted to give this a 5. I turned up today at the storage site with a car full of stuff. The app for the gate and the lock worked perfectly. Drove home for a second load, got to the site. The lock didn’t load on the unlock tab on the app. Rang the LockVue number, got AI assistant, no help whatsoever. Rang the Easystorage number, exactly the same. Sent emails. Went onto the websites, used their contacts, all while stuck at the site in the freezing cold, waiting for someone to get back to me. Then when I had lost over half an hour waiting, that cost me another car load, the app froze at the opening the gate. I was panic stricken. Eventually after logging in, out, repeat, it opened. I wanted to be able to use this on my own but my confidence is now so low I will be cancelling my contract as soon as. Your customer services on a Sunday are non-existent. Really gutted.
Since writing this review I was contacted by the franchise director Cheong. He was very apologetic that this was my first experience today and I met him at the site today. He could not have been more helpful. So, I have now given four stars instead of the original 1. You don’t know if something is good or bad until it goes wrong. Maybe too much tech for this old fashioned person. Thanks again Cheong
I wanted to give this a 5. I turned up today at the storage site with a car full of stuff. The app for the gate and the lock worked perfectly. Drove home for a second load, got to the site. The lock didn’t load on the unlock tab on the app. Rang the LockVue number, got AI assistant, no help whatsoever. Rang the Easystorage number, exactly the same. Sent emails. Went onto the websites, used their contacts, all while stuck at the site in the freezing cold, waiting for someone to get back to me. Then when I had lost over half an hour waiting, that cost me another car load, the app froze at the opening the gate. I was panic stricken. Eventually after logging in, out, repeat, it opened. I wanted to be able to use this on my own but my confidence is now so low I will be cancelling my contract as soon as. Your customer services on a Sunday are non-existent. Really gutted.
Source: trustpilot.com
I cannot recommend Easy Storage highly enough. From start to finish, the experience was seamless, but what truly set them apart was the incredible staff.
Bradley and Daniel were absolutely brilliant. They went above and beyond to make sure everything was handled perfectly. Not only were they professional and efficient, but they were also incredibly polite and friendly, which made all the difference.
Communication was top notch. they kept me in the loop every step of the way, so I never had to wonder what was happening. It is rare to find such genuine, "over the top" customer service these days.
If you're looking for a storage solution where you and your belongings are treated with respect, look no further. Huge thanks to Bradley and Daniel for making this such a positive experience, I really appreciate it x
Bradley and Daniel were absolutely brilliant. They went above and beyond to make sure everything was handled perfectly. Not only were they professional and efficient, but they were also incredibly polite and friendly, which made all the difference.
Communication was top notch. they kept me in the loop every step of the way, so I never had to wonder what was happening. It is rare to find such genuine, "over the top" customer service these days.
If you're looking for a storage solution where you and your belongings are treated with respect, look no further. Huge thanks to Bradley and Daniel for making this such a positive experience, I really appreciate it x
Source: trustpilot.com
Massive shoutout to Godfred, George and Jerry!! Moved all my furniture with care and ease into my new place. They were extremely polite and helpful throughout! Highly recommend!
Source: trustpilot.com
A massive thank you to Darren and team for helping me move out. They managed the two separate removals for me and my ex with care and positivity. They worked so hard all day. I really really appreciated it, thank you!
Source: trustpilot.com
Had the great experience of dealing with Lee and Kaiel whilst moving furniture into storage. Helpful friendly and very professional, a pleasure to do business with. A1
Source: trustpilot.com
I’ve just had my belongings delivered from storage from the same team that collected them 2 weeks ago . I’m very impressed with the service, the guys were great and very helpful. Highly recommend them.
Source: trustpilot.com
My move was at short notice from Barry to Yorkshire in to storage. As I was in Yorkshire caring for my elderly mother since January 2025, the logistics of packing and organising was a bigger challenge.
In the event the whole moved worked like clockwork. By the time I reached the storage unit the guys were leaving, having unloaded the cargo. They dealt with access using a keypad, locked the unit and handed the key to my brother who went to the unit to make sure everything was ok. A brilliant service and must mention Chloe who brought all of the aspects together brilliantly and, importantly to me, unflappable and pleasantly.
Thoroughly recommend.
In the event the whole moved worked like clockwork. By the time I reached the storage unit the guys were leaving, having unloaded the cargo. They dealt with access using a keypad, locked the unit and handed the key to my brother who went to the unit to make sure everything was ok. A brilliant service and must mention Chloe who brought all of the aspects together brilliantly and, importantly to me, unflappable and pleasantly.
Thoroughly recommend.
Source: trustpilot.com
Using Andover storage site and I cannot fault the service from Andy. Great service very friendly and I would highly recommend.
Source: trustpilot.com
I had a fantastic experience with Easy Storage in Newcastle! A huge shoutout to Sean, Dom, and Joe, who made the whole process incredibly smooth. Moving and storing things can usually be pretty stressful, but these guys were so helpful and friendly from start to finish. They went out of their way to make sure everything was handled properly and really took the hassle out of my day. It’s rare to find such a great team, I highly recommend asking for them if you need storage in the Newcastle area.
Source: trustpilot.com
Just had all my stuff picked up from easy storage by Jerry, Gideon and Godfred and they were absolutely incredible. Such lovely people with fantastic customer service skills. They carefully and quickly packed everything away for us and we had a lot! So grateful for all their hard work and will definitely will always be using easy storage for any future moves. Definitely worth the investment and money spent into this company. Thank you for making it so easy and stress free for us!
Source: trustpilot.com
Toby Heran at EasyStorage Uxbridge truly went above and beyond. We stored our belongings there for over three years and when it came time for us to leave the facility, he personally made sure everything was gathered and ready for us. The level of personal service he provided throughout our time there was truly exemplary.
Source: trustpilot.com
Great team made it all seem so easy. Arrived on time and were polite. They gave me time to explain what stuff to take and worked quickly and efficiently.
Source: trustpilot.com
Thank you all of then
Source: trustpilot.com
The team that arrived was Zain, Zoltan. Lee and Kaiel. They were very helpful. friendly and efficient and really made the job go smoothly. Nothing was too much trouble for them, and I highly recommend this company to anybody who I was thinking of moving.
Source: trustpilot.com
Very professional and quick.
Source: trustpilot.com
Was slightly hesitant as I have never used a container for storage, I called easy storage who were excellent and always on email or phone if I had a question. I used this company to store furniture and belongings in between a house move. The container was clean and looked new, all my belongings were there for 4 months over winter and remained damp free and in perfect condition. Customer service with Philip was excellent, electronic locking with the gates and padlock was easy to use and gave me reassurance that my belongings were very safe. I used the Easy storage in Magnet Road, Grays. I wouldn’t hesitate to use again or recommend. Thank you Easy storage!
Source: trustpilot.com
I wanted to take a moment to express my sincere thanks and gratitude for the exceptional service you provided during the weekend, your professionalism, kindness, and willingness to help did not go unnoticed and made a real difference during a challenging time of moving.
Thank you again for your outstanding service and genuine care. It is truly appreciated, and I would not hesitate to recommend your company to others.
Thank you again for your outstanding service and genuine care. It is truly appreciated, and I would not hesitate to recommend your company to others.
Source: trustpilot.com
Great communication, arrived on time, professional and friendly. Godfrey, Luri and Jerry were very efficient and courteous.
Top-notch service.
Thank you guys.
Top-notch service.
Thank you guys.
Source: trustpilot.com
Fantastic service, amazing AI support and very helpful throughout the whole process.
Source: trustpilot.com
After many years in storage, I booked out 2 pods of items for return. Adrian, Kaiel and Lee did a fantastic job!
Despite the rain and handling some heavy items, they unloaded everything into my house and were so polite during the process. Very happy with the service, they were great guys.
Despite the rain and handling some heavy items, they unloaded everything into my house and were so polite during the process. Very happy with the service, they were great guys.
Source: trustpilot.com
