This is an amazing Hotel. Everything about it was so impressive - the location, decor, atmosphere, views, rooms but most of all - the service which was fantastic. We went for a short break to celebrate our engagement and after being there 24 hours were already planning the next visit back... as soon as possible. We were looked after so well, and really appreciated the card, gift and flowers from the hotel. Nothing was too much trouble for the staff, especially Christine Holmes who couldn't do enough to make our stay so memorable. Being in this industry ourselves, it's been a long time since we've experienced customer service at this level... a lot of hotels in the UK could learn a lot from the staff training that is clearly evident at this beautiful hotel. Many, many thanks... we'll be back soon! Tracy & Mark

We stayed for 5 nights incorporating the gourment break package which apparantly is no longer available. This is a shame because the food at the hotel was very good and plentiful, particularly in the Palm Court restaurant. We liked the location - you can walk along the cliffs (50 mins) or the road (25 mins) to St Peter Port but some may find it too hilly and in that case a car is definitely recommended. We would suggest hiring a car for a couple of days in any case to explore the island as buses aren't that frequent. We would also highly recommend the boat trips to Sark and Herm. On a warm suuny day at Herm you could imagine youself in the Indian Ocean - the beaches were fabulous.

We stayed in a Gold Valley sea view room which had a spacious balcony and overlooked the attractive terrace and gardens.The room was modern and comfortable although not large (very small bath) with good beds. The hotel has good amenities - pool, sauna, two cozy lounges with books and games and free internet and the cinema was a an unusual touch although we didn't use it and the films available were not very up to date. However, the service lets the hotel down. Making a reservation was very difficult as neither my emails or phone calls were responded to. I only perservered because of the good reviews on this site. In the brasserie we had to find staff to take our order on several occasions. House keeping found it impossible to replenish our tea tray almost every day. And because the gourmet package has now been discontinued there was a lot of confusion at check out with duplicate charges which they then started us quizzing us over, eg who exactly had served us at dinner 5 nights ago and which bottle of wine had we had which we felt was a bit unreasonable. The exception was the Palm Court restaurant where the service was impeccable.

We were told that the owner had just purchased the hotel further down the cliff and was planning on extending the Fermain to include a spa, fitness centre etc for 2011. With these extra facilities and an improvement to the service this could be a truely fantastic place to say.

A really picturesque location with wonderful sea views. Food was great and all the staff were friendly and helpful.

We have just returned from spending a few relaxing days at the this 4 star hotel. The room, facilities and above all, the location is excellent.
However on the first night we arrived fairly tired from travelling all day we decided to have dinner in the Brasserie and booked a table for 8.00pm midweek. On entering the Brasseris there were only 3 other couples seated so thought we would be served reasonably quickly. However, we had to ask for a jug of water 3 times, the wine menu 2 or 3 times and although our starter arrived after 25 minutes (minus the wine and water still at this stage) our main meal took another hour!!

We gave the Brasserie another chance and booked in again only to find the service the same. Also the staff in the evening seemed totally untrained and unable to execute the simplist orders. It was not all that relaxing either as all the time cutlery would be dropped on the stone floor.

It is a shame as this is a lovely hotel and has obviously had a lot of money spent on it, but falls down on the lack of service in the Brasserie. This is seems to be the poor relation to the main restaurant and it showed.

Went to the Fermain Valley for a special birthday, and it didn't disappoint. It was a bit pricey, and perhaps the gold room with sea view could have been a big larger considering the price, but you do have the rest of the hotel at your disposal so it's not as if you're caged in. The different lounges were very nice places to be, as was the library (with a wide selection of different books - including lots of cookbooks, just up my street!). Food was pretty good, and that's coming from a devoted foodie. Had the gourmand menu on the Saturday night in the Palm Court, and although it didn't quite match up to the one I'd had a Rick Stein's seafood restaurant the week before, it was pretty special.

Grounds were lovely, and I did make the short walk down to the beach and back which was peaceful if pebbley, even in a blustery March. Looked like a very nice cafe down there too, not that I had a chance to try it.. It's a bit of steep climb back up to the hotel though. Never managed to make it to the Cinema unfortunately, but I was in the pool every day, and never saw anyone else in there except my partner - bliss.

Overall the stay was very relaxing, staff were attentive but not overbearing, and accommodating when my partner didn't feel so great. I'd be more than happy to go back, and to recommend it to others.

We stayed here for my birthday and I have to say we loved every moment of it. The hotel is lovely , this staff are attentive ,nothing is too much trouble .Everywhere in the hotel is clean and very well kept . I could go on but if you ever go to Guernsey I would definately suggest you look at the Fermain Valley hotel.

I booked a two night break as a surprise for my partner's 50th birthday. It had been recommended to me by friends who live on Guernsey and are used to the finer things in life so I trusted their judgement - I was certainly not disappointed! The hotel is in a fantastic location at the head of a wooded valley leading to a picturesque bay, yet only a mile or so from St Peter Port (or around 40 minutes via the scenic cliff path). From the moment we were picked up by the hotel's courtesy car at the airport, we were treated by extremely friendly staff at all times - nothing was too much trouble - and we really appreciated being allowed to have our room from mid-morning on the day of arrival right through to late afternoon on the day we left rather than having to check out before lunch. We stayed in a Gold Room with balcony and sea view which was certainly well worth the extra cost. The room was pristine with a really comfortable bed, good tea making facilities and a much appreciated decanter of sherry - what a nice touch. The indoor swimming pool was larger than expected with a sauna nearby and spotless changing rooms. The highlight of the stay, however, was the "gourmand menu" dinner in the Palm Court restaurant. My partner and I have dined at The Fat Duck and other Michelin starred restaurants and we can honestly say that the cuisine was on a par with these - well done Christophe! Having stayed in a somewhat chilly January, we can only imagine what it would be like to sit out on our balcony on a balmy summer's evening overlooking the sparkling sea - we definitely plan to find out sometime!

We stayed at Fermain Valley in a quiet month, and found everything delightful about this hotel. Everything is there for what you wish for, well appointed lounges with a properly stocked library, two restaurants which we could not fault, warm swimming pool and stunning views down to the sea, on a clear day Jersey can be seen in the distance. The rooms are beautifully decorated, light and very clean. The staff are a pleasure, always smiling and very courteous. We came on the Free Flight package from Southampton, with Blue Islands, the hotels airline, which was a very good deal indeed.
Thankyou for a lovely holiday and we will be back very soon

We stayed here for a week and couldn't find fault with any aspect of the hotel. Before arriving they sent an e-mail offering courtesy transport to and from the airport (the manager drove us in his own car) and help with car hire etc....
The room ,14, was just as described, and was well maintained throughout our visit. As we both brought laptops etc... we found we were short of sockets and again we were immediately given an extension lead.
The lounges were cosy with log fire and a variety of newspapers and there is a very well equipped library and 2 computers for visitor use with high speed broadband,
The brasserie offered a very wide selection of dishes with huge portions at very reasonable prices. The staff also offered advice o local restaurants to add variety to our stay.
The swimming pool is small but well heated and there is a cinema where one can watch wide screen DVDs.
The locality is good for the cliff top walk and only minutes from St Peter Port by car.
All the staff are extremely helpful, courteous and cheerful .
We would definitely recoomend this high quality hotel

As a local resident in Guernsey I am a frequent visitor to Fermain Valley Hotel as a diner. I really enjoy the Brasserie, which has recently been revamped with some softening of the room and decor, and some amazing photos of beautiful yachts. Recently they opened The Palm Court with the renowned Guernsey Michelin star chef Christophe at the helm of all the kitchens including the brasserie. We couldn't resist to try out this new restaurant on Guernsey, which lacks a decent fine dining restaurant, and it really ticks the boxes. A 3 course a la carte menu for £35 cooked by Christophe is a bargain, and wow what a meal! The hotel had a great offer for New Year so we decided to take the family and stay the night for a few extra quid more than taking a taxi home. The whole experience did not disappoint, from the moment Gemma on reception welcoming us and making us feel immediately at home, to Steve the manager deciding that the evening needed a congo before midnight, we had a ball! Breakfast in the morning was superb, and who said michelin chefs couldn't cook breakfasts? We stayed in a Gold Room, really nice stylish room, Aveda products in the bathroom, unique in Guernsey, my in the know wife tells me, and a stunning view to the sea. Overall after dining at the hotel as a regular, we were so impressed with the hotel aspect we would not hesitate to recommend to our family around the world who come and visit us.

We have always wanted to stay at this hotel because the location is second to none. Architecturally, the hotel is stunning and very romantic. We paid a small fortune for three nights in what is described as being a "platinum" room. We did request a balcony, but the request was clearly ignored and it is not the guests responsibility to remind a four star hotel of requests. The room itself was large and tastefully decorated to a good standard. However, the furniture was small compared to the size of the room and no imagination was put in the style of the furniture. All fur coat and no knickers was what it reminded me of...or else like buying a posh cushion with no stuffing (abit like the pillows on the bed). The bathroom was very clean, but had a sink and toilet best suited for a cruise ship. There was a mini-fridge containing a bottle of water and nothing else - quite pointless and added nothing to the room. If you're a sherry drinker and can afford platinum you get a caraf of the dreadful stuff, but I'd rather have a well stocked mini-bar for the amount we paid. Room service was fine and the food was as expected - in fact the burger I had was excellent and the bread and butter pudding was equisite. Breakfast however was a disappointment - nothing special and nothing memorable. Just your bog-standard fayre found anywhere else in the world. Can someone explain why no breakfast chef on earth can cook tomatoes properly?
Now I was nervous about the staff here, having read these reviews before travelling and it would be flippant to suggest that some of the staff were dead behind the eyes, however I cannot as yet think of an alternative phrase...robotic maybe? The receptionist on arrival performed his duties perfectly well technically, but showed no emotion or character and could easily have been a humanoid. I never saw him again because either he was taken away for repairs or just left no impression on me and kind of became invisable. If you go into the public lounges, you'll have to get up and order your drinks at the bar because no one will know you're there and no one will take your order from where you are sitting - so it seems. On the other hand, the maid who cleaned our room was lovely and friendly and the lady who served breakfast on the last day was excellent in her ability to provide a welcoming and friendly level of service that actually made me want to stay longer - except it was the last day of the trip - oddly, the receptionist on checking out was really nice and friendly and along with the breakfast lady probably keeps the hotel in customers. All in all, the hotel is slightly above average for an out of town four star hotel.

This is a great hotel in guernsey, within 5 minutes drive of the "city centre" but set within a narrow and steep valley, looking down to Fermain Bay.
The views are spectacular and the forest setting means that you can't hear a thing from the outside world.
I suggest that if you visit, you check in early and walk down to the bay for some fresh air. They also have a compact but very nice indoor pool, sauna etc. My favourite parts of the hotel are the living room and library snug, where a log fire, board games and huge overstuffed sofas add to the idyllic feel.
I hear some rooms can be a bit small, but we've stayed in the platinum rooms, which are nicely decorated and have a warm feel.
Well worth a visit if you're in Guernsey for some old world charm.

We have just returned from a gourmet break at this lovely hotel and would recommend it to anyone who wants to recharge their batteries and get away from it all in a beautiful location. The service at the hotel is second to none. Gemma, the receptionist, gave us a guided tour on arrival. We had upgraded to a Gold room which was spacious, immaculately clean and very tastefully appointed with a balcony and sea view. There was complimentary sherry (a nice quaint touch!) and the best selection of tea and coffee we have ever had in a hotel room, as well as free bottled water in the mini bar.The meals were excellent, especially the "menu gourmand" in the Palm Court restaurant where we were made to feel very special. Breakfasts were equally good with an impressive selection at the buffet and on the "made-to-order" menu. The weather wasn't the best (not surprising in Nov) but there is a good indoor pool and sauna and we still enjoyed the beautiful clifftop walk into St Peter Port (only 45 minutes). We loved everything about this beautiful hotel but its greatest asset has to be its staff - everyone we met made us very welcome and their friendliness added to the warm, relaxing atmosphere of the whole place (we loved the open fire in the lounge!) We will definitely return - hopefully in Summer next time!!

We booked to stay at the Fermain Valley to celebrate our Crystal Anniversary. We had a fantastic stay, the staff were really great , friendly and very helpful. Special mention to Gemma, Steve, Neal, Richard and Ravais who all helped with extra personal service levels. Gemma handled all of our bookings ( Joint Stay with Alderney Sister Hotel ) and she was brilliant. Everyone from the Staff were so courteous and helpful.
Worth taking their advice, as it helped us greatly, including recommendation of Beach Bar Restaurant, well worth a visit at the bottom of the valley, with a great beach location.

The food was a really good class, we thoroughly recommend the Fillet Steak @ the Bistro.
The breakfasts were good, but did vary in standard depending which Chef was on. One omelette we had was fantastic.
The rooms are of a high standard and the setting and views are lovely. It is worth a little stroll around the gardens and using the hotel facilities. However be warned the walk back up from the Beach Cafe is not for the faint hearted!
The weather we had was superb, which always helps. It is above average in terms of price, but worth that as you should have a stay to remember. Christophe is bedding in on the food a Michelin Chef, so we hope that it becomes established as the food we had was really good.

This is the first time we stayed at this hotel and will not be the last. The location in a wooded valley with views to the sea was superb. The walk down to the rocky beach was envigorating. The hotel was kept immaculate by helpful staff. The reception staff in particular worked very long hours but were always willing to help in any way. Our room was slightly smaller than we had anticipated but the balcony with a sea view made a difference. Like most things in Guernsey, the price was somewhat on the high side as were the extras. Breakfasts were freshly cooked and were delivered hot. The downsides were that the car parking was inadequate and the overflow was a little walk from the Hotel and the hotel is located under the flightpath to Guernsey airport which is not too busy but there is a regular incoming plane at 0615!

My husband and I thoroughly enjoyed our stay at the Fermain Valley Hotel. Our room overlooked the valley with distant views of the sea from the balcony. It was well appointed and extremely comfortable. We found the staff friendly and helpful. The highlight was dinner at Christophes the Michelin starred restaurant within the upper gardens of the hotel. We chose the gourmet menu which was a sumptuous feast with complementary wines served by courteous and knowledgeable staff. On our return trip back through the beautiful garden to our hotel room we were treated to the sight of a full moon hanging over the bay, glittering on the sea. A wonderful end to an amazing evening.

Nice hotel with comfortable rooms in the main house, friendly helpful staff and a good english cooked breakfast.

There is a great beach cafe which is well worth a visit, though the road could be a little steep.

My hubby and I spent a week at this hotel from 11th - 18th July and can not praise it highly enough. We were celebrating our ruby wedding anniversary and everything was just perfect. The young staff went out of their way to be helpful and were very friendly. The food is fantastic, especially the breakfast and on the one night it rained we went to the hotel's cinema. They even had a little bar in the cinema so was able to watch "Australia" with my glass of Sauvignon. There is no need to hire a car as an excellent bus service up the road takes you into St.Peterport for 60p where you can get a bus to anywhere. Our room was number 12 overlooking the bay - a view to die for.

Stayed here for a short break to celebrate our 25th wedding anniversary, First class hotel from arriving being met by friendly staff on reception to our lovely room (29), views were lovely and shown round the hotel before we got to our room by Gemma (hope i got your name right,) she showed us where everything was and could not have been more helpful ,breakfast was first class ,hope to return soon

What an excellent setting and what a superb place to stay.
We stayed for four days and even though hire car came with the package we did not really want to leave the hotel.
There is a beautiful beach at the bottom of the wooded valley where the Fermaine is situated so to be honest there is very little reason to use the car given the hotel also runs a shuttle bus service to and from St Peter Port and the airport.
The management and staff are all really friendly and service is excellent with nice little touches such as complimentary sherry in the room and free room service for tea or coffee.
Our son is aged 14 months and he was well catered for with the children’s menu and the very understanding staff who never once made us feel self conscious about the noise and mess that is part of baby dining.
The locals clearly enjoy this place too so booking the restaurant is advisable especially at week-ends.

Stayed here for 3 nights as part of our honeymoon (also stayed 4 nights in Jersey). On booking into the hotel we were met by excellent service and efficiency from staff, who explained everything we needed to know about the hotel and showed us where everything was. We parked the car at the hotels own car park and then were given a 'Gold Double Room' with balcony & sea view. Rooms were spotless, comfortable and roomy, with complimentary fresh fruit, fudge and bottles of water (in the fridge). Staff had placed red rose petals on our bed, for our first night, which was a lovely touch. We were booked on the 'Best of Guernsey' package which included return flights from Jersey (other airports an option), hire car, a gold double room, one nights 3 course dinner and a return boat trip ticket to Herm island. We had such a fantastic time at the Fermain Valley Hotel, the staff were absolutely great & so friendly. We spent the hot afternoons in the indoor heated swimming pool with the changing rooms having a shower and a private area to change. We found the food at the hotel to be excellent, served hot, delicious and plenty of it! We fully recommend staying at the Fermain Valley Hotel. We do not regret going to the Channel Islands, as we had already travelled on a around the world trip, last November, and didnt want any jet lag on our honeymoon!! We hadn't realised how lovely both Jersey and Guernsey was. We hope to return one day and when we do we will deffinately be staying at the Fermain Valley Hotel.

Fermain Hotel has a great location - partial sea views, lovely rooms mostly with balconys. Rooms are well cleaned although perhaps a little too quickly as my particular room had several cobwebs which had not been cleared by my departure date.

The hotel is well located for access to beautiful cliff walks and the excellent Fermain Cafe on the beach which is not part of this hotel.

The hotel is badly let down by poor restaurant service. Throughout our stay we found ourselves constantly reminding staff of our orders especially at breakfast and for after dinner drinks. Service was generally slow to non existent. This standard of service is not what I have come to expect for a four star hotel and is even more puzzling as there seemed to be sufficient waiting staff to ensure a high standard of service. We tried the hotel for dinner and were not impressed by the standard of our meal. My advice would be to travel outside of the hotel for evening meals as there are many well priced good restaurants on the island, including the cafe in Fermain Bay which is open in the evening and has a lovely setting. Despite having a wonderful location the hotel is badly let down by its poor standard of service and in some parts the attitude of some (not all) of its staff. A good location does not ensure sustainable business - please note.

My partner and I recently returned after a lovely getaway to Guernsey. We heard great reviews of the Fermain Valley Hotel and decided to give it a try. From the booking process to departing the hotel we received 5* service all the way through. The reservationist was very helpfull in explaining the various packages they offer, and which one would suite us best. The hotel shuttle bus collected us from the airport and was always at the ready to take us wherever we wanted to go. The reception staff could not do more to help us, make recommendations and assisted with every need. The food was fantastic with very friendly service staff! The only problem - it was too short a visit. We hope to visit the Fermain Valley and its lovely staff very soon!!! Great hotel!!!

My husband booked this hotel direct for our wedding anniversary. We stayed on the "Gourmet Package" for 2 nights in a platinum room.
The package included flights, car hire, room and half board (one night at "Christophe's").
The hotel is located just above a beautiful bay (beach pebbles not sand) with an excellent beach cafe. The views throughout the hotel of the sea were stunning. We really enjoyed sitting on the hotel terrace with a Pimm's!
Our room also had an amazing outlook to the sea with a balcony. The room was nicely decorated with a flat screen TV and plenty of clothes storage.
We ate at Christophe's (linked with hotel) on the first night. The food was really special, brilliant atmosphere and service was excellent.
The second night we ate at the hotel resturant where the food was good.
We loved the cliff top walk, well worth doing.
The only thing that let the hotel done at times was the service which could be very, very slow. We had to wait up to 30 minutes for two drinks for example.
Overall, we would recommend this hotel and Christophe's for a very relaxing, enjoyable break.

Stayed at this hotel on the weekend break offer, including hire car for a fiver and loved it. Went to Christophes for a fabulous meal one night. You can walk from here along the cliff path to St Peterport or catch a bus from outside Christophes or get a cab ( about £7).
Would definitely return. Only about 3 miles from the airport.