Fermain is absoloutely stunning, in every way. The location and the staff are wonderful They are all so polite and friendly and nothing is too much trouble. The rooms are spacious and spotless with a high level of detail to those things that are so important and make your stay even more enjoyable. we were upgraded from a silver room to gold room as it was a quiet time of year. We had a wonderful view over the terrace and through the trees to the sea. Lovely clean bathroom Food in valley brasserie, just gorgeous. Couldnt fault it and we will be returning.

I was at Fermain Valley Hotel for a business conference. Despite our hectic schedule I did manage to explore the hotel and surroundings only to find what a gem this one is! Location is awesome. Staff is courteous and very professional. The sea view rooms have a fantastic view of the garden and the sea beyond. The hotel is close to the start of the "cliff walk" which goes all the way to St Peter's Port (around 3km). Very nice restaurant. Will return sometime with my wife to fully enjoy the place

Can't rave enough about this hotel. A lovely relaxed atmostphere for such a plush place.
The setting is beautiful and you can enjoy it from your own balcony. Believe the hype and treat yourself. A really special place.

This was a lovely hotel, well suited for a long weekend break. Staff were friendly and welcoming and the room was very pleasant, well furnished and equipped. Nice touches - good hairdryer (not fixed to the wall), iron & ironing board, fridge, safe, flat screen TV, bathrobes, sherry, fresh fruit and nice toiletries as standard. We stayed in the main hotel in a gold room (sea view). The only difference between the Gold and the Silver rooms are, I believe, that Gold rooms have a sea view and the Silver rooms face the garden (or the road if you are staying in the upper garden annex building).

Breakfast was very good, as were the evening meals we ate in the brasserie. The library, which had three computers with free internet access, was a welcome bonus on a wet weekend. We did not use the swimming pool or sauna during the weekend but the facilites were inviting and available.

This hotel was well situated for walking the coastal path. We enjoyed our stay and hope to return soon.

This was our first trip to the Channel Islands from the USA-The Fermain was everything we expected and more. The staff was friendly and helpful. The breakfast buffet was outstanding. The extra "big wow" was the complimentary decanter of sherry and Guernsey fudge. I also want mention that the beds were so comfortable and supportive.
My tip for anyone going to Guernsey is to avoid driving if possible-we rented a car and found it pretty stressful to drive on the narrow busy roads. Left-lane driving was a change for us; however, the confusing unmarked roads was the big challenge the first few days.
Guernsey is a beautiful island with a rich interesting history. We found the Fermain Valley Hotel to be a relaxing and rejuvenating refuge after a long day of exploration on this beautiful paradise of cliffs, hydrangeas, and Guernsey cattle filled fields.

A well appointed hotel in a delightful position; the staff unfailingly friendly & helpful. Our room was spacious with a large & luxurious bathroom; the decanter of sherry was a nice touch although I prefer fino to cream! The public rooms include a small library & all have a 'club' feel to them; we particularly appreciated a log fire on a cool autumn evening. The sun terraces, pool & sauna allow for all weathers & the view from all of them, down the valley to the beach, is most attractive.

We enjoyed the food which was well presented & good value; I had to ask for an espresso coffee, but when it arrived it was excellent.

All in all a most enjoyable few days which we would be happy to repeat.

We just returned from a weekend in Guernsey and stayed at the Fermain Valley Hotel for 2 nights. The hotel is nestled in a small valley with a lovely bay at the bottom of the gardens/valley. The hotel is very clean and comfortable with a modern but homely decor. We were upgraded to a room with views/balacony and the service could not be faulted. The staff were very helpful and attentive. There is an indoor pool and sauna, plus cinema and library/lounges. We ate in the restaurant both nights and enjoyed excellent food at reasonable prices. The hotel is a 5 minute drive to St Peters Port.

Some lovely touches to this stay - eg the Aveda products in the bathroom,and being able to call reception to request to view a film of choice in your room. However we were in a gold room, number 10, and had anticipated a pleasantly quiet stay - but we were faced with a staircase going down one side of the room so a fair amont of noisy from people there and as we were over recepetion there was plenty of noise until about 11:30 on the Friday evening from non-residents leaving the restaurant. The rooms or walls were unusally thin as we also heard every detail of people passing by, though no noise from neighbouring rooms.

The bathroom was very small for such a hotel. I like a lovely bath and thought perhaps this room was just providing a small bathroom due to it's strange size. I called reception a couple of hours after check in and asked if there was a comparible room with a larger bath and the receptionist actaully asked "did I have a bath?" How sarcastic I thought. Nothing could be offered or done. This put me in a bad mood - customer service was obviously not a priority. Therefore we didnt bother to mention the annoyance of the noisy room until we checked out when we were offered a sorry.

Breakfast is very tasty - thought the room is not very exciting and it seemed as though the main restaurant is closed - perhaps not enough custom to open it now it's October. Didnt fancy eating an evening dinner in the "breakfast room" as I felt it was so we took great advantage of the "TennerFest" running across the Island until Mid November where one can eat a 2 or 3 coursemeal for £10 to £17.50. Interestlying the hotel had it's own Special offer meal for October at £17.50 but for whatever reason this wasn't in the Tennerfest brochure (which we picked up at the airport). The breakfast staff were lovely, one inparticular couldnt do enough to assist.

Overflow parking was not that far away - only a couple of minutes - but it felt furhter during the torrential rain we experienced - obviously nothing to do with the hotel - but would imagine when hotel full it would be a bit far for the less able to walk.

The Island held old fashioned charm and was extra special when the sun shone. If I returned I certainly wouldnt return to this Hotel - the website in particular sold it beyond the experience I had from my visit, regretfully.

Having just moved home, we decided the time was right for a relaxing holiday which involved a short flight and no driving. So we chose the Fermain Valley Hotel.

Right from the start we found there was a problem with our room because of an error by the travel company, not the hotel.

The hotel reacted very quickly to ensure our requirements were met. The room we were provided with was lovely with a nice view of the bay - please note, if booking you need to specify a coast view.

The reception and restaurant staff were extremely helpful and even provided gluten free bread etc for my wife.

It is always easy to criticise, but our experience was very positive and we have no hesitation in recommending this hotel

Well done

Ken Gurr

This hotel was not what we expected compared with what the brochure promised. The Garden view rooms, whilst having said view, are close to the busy main road. The rooms in the main body of the hotel vary enormously in size. Our friends Gold room was a lot smaller than anticipated based on the brochure.
There is now only one restaurant, and although the food was excellent, the service was appaling. Do not expect anything in a reasonable time, that is assuming they remember what you ordered in the first place!
Contrasting this the reception staff were absolutely first class. Nothing was too much trouble. The room staff were also quite good although occassionally little things were missed such as refilling tea and coffee.
As mentioned in other reviews, one must be prepared for an early morning wake-up as the hotel sits under the flight path to the airport.
Whilst Guernsey is a beautiful island and we will almost certainly return, it is unlikely to be to this hotel.

Stayed on a 2 night package which included flights, car hire and a restaurant meal.This was excellent value for money as our room had also been upgraded to one with a sea view and balcony.
The hotel is beautifully decorated throughout with modern, airy bedrooms, comfortable guest lounges and large outdoor terraces with stunning views of the gardens and sea. It was only a ten minute walk down the hill to Fermain beach, where there is a nice cafe.
We can't fault the level of service - Gemma on reception gave us a tour of the hotel before showing us around our room. In fact, all the staff we dealt with were friendly, efficient and welcoming.
We ate in the Valley Brasserie and the food quality and presentation were excellent, with a good choice of menu together with daily specials.

Loved our stay - would definitely return.

What a joy to have discovered this Treasure so near to home! We loved everything about this hotel and just wish our 3 day stay could have been longer. Only 1/2 hr's. flight from Southampton and we felt "abroad", with the benefits of UK currency and language(sorry!). The staff were so helpful and caring, the food fantastic and the ambience of the hotel luxuriously restful without fussy pretentiousness. Can't wait to return!!

This was a very special time for us as it was our 30th wedding anniversary and from the moment we entered the hotel we were made to feel very much "at home".Nothing was to much trouble for any of the staff .On Reception Sarah, Nicola ,Jemma and Richard were always smiling and helpfull even at the end of thier shifts. The food was superb on every occasion and it was a joy to be greeted every morning by Babu, Mario Sabrina andCatrina and have our every want swiftly and efficiently supplied Lunch time was the same.In the evening Dinner was made an occasion with Neil ,Rachael and Daniel quickly serving our orders with just the right amount of friendly conversation The complimentary turn down service we highly recommend The gift of a complimentary Bottle of Champagne left in our room was a wonderful surpriseand was totally unexpected and just added to our enjoyment All in all a never to be forgotten experience The hotel is set in a stunning location and the views are breathtaking .We loved the tranquil gardens with lots of shady seats to take your ease ,which was needed after walking up the very steep incline from Fermain Bay (it also took your breath away) As we love walking we can recommend the Routes Tranquille shown on the free walking map we also enjoyed The Little Chapel what a labour of love to complete this little jem The bus service around the island was so good that it rendered the car positively useless
A very big thanks to all the staff

We appreciated the transport to and from the Hotel.Delightful room which was serviced to a high standard. We enjoyed the food in the Brasserie where we found the professional Restaurant Manager and his staff to be polite and efficient. However we must say that we found the decor in the Brasserie to be rather disappointing. The dark colour scheme together with the low ceilling and stone floor made it rather oppressive, and it lacked any ambience; not quite what we expected for a four star Hotel.....we have stayed in many ! Having said that we will certainly return for another visit.

We stayed at The Fermain Valley Hotel in July and had a very relaxing holiday in lovely surroundings. However, for a four-star hotel and the price bracket, I feel there are a couple of shortalls, some of which are admittedly beyond the Hotel's control e.g. the air craft noise, but others could be addressed quite easily.

Hotel Staff & Service - very efficient, poilite and helpful - especially Gemma and Gavin on reception desk.

Restaurant - The Palm Court restuarant closed a week before we arrived - very disappointing as this was one of the main reasons we chose this hotel. However, the Brasserie offers a good and varied menu with good sized portions available at similar prices to those throughout comparable restaurants on the island. Breakfast also served here - good selection of hot & cold options.

Restaurant Staff - As highlighted by other reviewers, the service is hit & miss. Orders sometimes incorreclty taken or simply forgotten about. Some staff more amenable than others. Not as good as what you would expect in such an establishment and needs improvement.

Lounges/Library - Quiet, comfortable spacious rooms off reception, great for reading the newspapers or palying board games. Computer room with 2 computers and free internet access. Usefull diversion for children.

Pool & Sauna - Small but very clean and adequate. Compared to other 4 star hotels on the island, this hotel lacks a spa & treatment facility.

Room Service - Excellent and very thorough. Good variety and constant replenishment of teas/coffee/hot chocolate, fresh fruit & decanter of sherry. 'Aveda' toiletries also kept in plentiful supply.

The Bedroom - We stayed in a second floor Gold room with a sea view and balcony. Sea View is a 'side' view but very pleasant nonetheless. Good size balcony with 2 chairs and table. Room nicely decorated and supplied with kettle, hair dryer, iron & board, safe, TV, easy-chairs, small table and desk - a little crowded though. The room was smaller than I had expected, and the smallest I have stayed in given the star rating. The bed and bed linen was very comfortable but the bed-spread was scagged and needed replcement, and the curtains were torn and threadbare due to sun exposure. Such things are not expected in this price bracket.

Now for the biggest problem - these rooms get extremely warm and stuffy, despite the temperature during our stay only being between 19 - 23 degrees with intermittent sun/cloud. Unless you want to keep your balcony door open all day and night, the only respite is a small window. These rooms desperately need air conditioning or at the very least a ceiling fan. We found the nights uncomfortably warm and didn't sleep at all well as a result. Reception staff supplied a small (but inadequate) desk fan free of charge when we complained but this issue really needs to be addressed by management because it would prevent me staying at this hotel again. And that would be a shame.

The aeroplanes - Unbeknown to us beforehand, the Hotel is on the flight path into the airport and the planes are very low and noisy when they pass over the hotel from around 7 am in the morning. The fact we had to sleep with our door open due to the above-mentioned problem means unwelcome early morning wake up calls! The traffic ebbs and flows throughout the day and you get used to it, but it does spoil the overall peace and tranquility of an otherwise idyllic setting.

I would recommend this hotel to a frend but only if the lack of air conditioning problem is addressed and also if they didn't mind the presence of low, overhead aircraft!

My wife and I stayed at the Fermain Valley for four nights from the 13th to the 16th of July as part of a two island break to the Channel Islands.

The hotel is located on the east of the island of Guernsey close to St Peter port at the head of a valley which runs down to the secluded beach of Fermain Bay.

The location is beautiful and the hotel is a lovely old building with a tasteful new wing and terrace overlooking the valley and the sea. We had booked a double gold room with balcony which was furnished in a New England style and painted in light pastel colours.

The room was well appointed with all the usual refinements one would expect from a four star establishment. A nice touch was the half decanter of complimentary sherry provided.
We had a slight problem with the safe in our room which would not open, but a quick call to reception had this remedied very speedily.
Our room opened through double doors on to our private balcony overlooking the valley and the sea. One minor problem that future guests need to consider is that the hotel lies directly under the flight path to Guernsey airport and aircraft start to fly over at about 6am. Light sleepers beware!

Other amenities offered by the hotel is a small cinema and beautifully landscaped gardens.

Unfortunately, now comes the criticism. We dined each night in the hotel brasserie, and I have to say that the whole experience of eating at this hotel was ruined by the totally inept service provided by the restaurant staff! It got to the point that when you presented yourself for a meal you wondered just what awaited you. On three separate occasions we booked a table with the staff in the morning only to find no record of our booking when we came to eat, one of these occasions was with the restaurant manager!

Drinks orders where ignored or forgotten, Wines which were on the menu were unavailable, Menus were presented and choices made only to be told that the item was unavailable! Waiting staff wandered around with meals unsure of which table they belonged to, One waiter was heard to swear as he passed our table! Guests were kept waiting ages for food, bread was not offered or replenished and a jug of water delivered to our table was literally straight from the tap, unchilled with no ice. Specific requests regarding menu items were ignored, the wait for food bordered on the ridiculous. all in all it was a disaster! For a four star hotel to provide such a lack luster and inept performance is frankly astonishing!

Travellers reading reviews of this hotel will find similar comments to this in other reviews, with assertions from the management that these issues would be addressed, all I can say is that they had not been when we stayed there. it would seem to me that either the restaurant management needs changing or the staff need a lot more training!

We addressed our concern and disappointment to the hotel duty manager on the day we left and she assured us that our concerns would be acted upon. I hope that they are, this hotel has the capacity to be very good, it is in a lovely location and has much to recommend it, however it is sadly let down by its restaurant operation and I could not in all conscience recommend it.

We spent 6 nights in a Platinum Double room on the first floor of the main hotel building. The room was comfortable and stylishly decorated and furnished, with an excellent bathroom, but not especially large for their top price room. It had a glimpse of the sea at the bottom of the valley.

Food was very good and beautifully presented and both it and the wine were reasonably priced (unlike the "Perfect Pimms" at £7.95 each). The weather was so warm that most meals were taken on their imaginatively designed terraces overlooking the lower gardens and, in some cases, with a distant sea view. Breakfast was an excellent buffet, supplement by hot food to order (a perfect combination). Service in the Brasserie was generally excellent, except for one morning when we waited 40 minutes for our hot food order. We chased it 3 times and, on the third occasion, were told that there was no batter for the pancakes - they could have told us that 40 minutes earlier! Our irritation was duly noticed and, at dinner that evening, we received profuse apologies not only from our waitress but also from the 2 restaurant managers.

All the staff we dealt with were charming and very helpful, especially in an unexpected medical emergency.

The hotel is on the flight path into the airport about 2 miles away, but the planes are relatively small and not that frequent.

It's a great spot for touring Guernsey and, we thought, very good value for money. The hotel will arange a discounted package, including flights and car hire.

Third visit to Guernsey and second to this hotel. Once again, lovely relaxing break (helped along by the perfect weather conditions), lovely staff, lovely room, lovely food. My only complaint was we couldnt stay any longer. Did overhear some moans at breakfast about service being a bit slow - it was fairly busy and everyone seemed to turn up for breakfast at the same time. However, sitting outside in the sunshine for a little longer looking at the lovely view was no hardship and I have no complaints regarding the service. Definitely going back.

Only stayed 1 night between Sark and UK but was very impressed by staff and facilities at the hotel. The check in staff were excellent, the maintenance man found a board for my bed to help my back, and the room was generally well equipped and comfortable. The waitress and the food at the Palm Court restaurant was excellent and reasonably priced. I was astonished when a member of the check in staff took us to the airport rather than booking a taxi. Extra features- intersting and beautiful gardens and views out to sea.

Have just returned from a 4 night stay in Fermain, had balcony room which suited us very well, we were lucky with the weather which was beautiful so were able to take full advantage of the balcony. I would mention here, the rooms without this facility are much larger, so bear this in mind when you book. We booked our stay in conjunction with a stay at the sister hotel in Alderney, Braye Beach. Must say not impressed with efficiency of staff at the out set e mailed several times and didn't get required answer then phoned same problem, eventually spoke to another member of staff who put things right. A dodgy start and was a bit apprehensive especially after reading other reviews,as this is not a cheap holiday for the u.k. Well pleased to report we were pleasantly surprised. Lady on Reception gave us a nice welcome, and had indeed read the reports on the problems we had had. She gave us a guided tour and in our room was a bottle of champagne on ice as a little apology, a nice touch. Must say from then on had a lovely time, found staff friendly and polite, ate several times in Restraunt, as after driving around all day it was nice to relax and have a drink without the worry of driving. Food generally good, not cheap, but this is a 4 star hotel, sometimes a fairly long wait for food, but the manager, was always very apologetic. Breakfast good with wide selection. Having travelled extensively, I think this Hotel is elegant and comfortable would recommend a stay here. Hopefully we will return. We then moved on to Alderney, Braye Beach Hotel, beats this on location, but lacking in style and staffing. I will now review that one individually.

Stayed just the one night with my wife as we visited a jewellers on the Island to celebrate her 50th Birthday.

The hotel creates a striking first impression upon arrival. The simple booking in process was quick and efficient and we especially appreciated the quick, but very personal, tour of the hotels facilities. Our Gold class of room was of a decent size, tastefully furnished and decorated and had just about every piece of equipment and gadget to aid your comfort during your stay that one could wish for.

The view from our balcony through the woods and down to the sea was very impressive. Although we didn't make use of the dining facilities or swimming pool during our stay, it all looked very impressive.

The complimentary turn down service and the roses and rose petals was a very special touch for such a special occassion and was very much appreciated by my wife (and it got me LOTS of browny points!)

I've stayed in many hotels and on cruise ships around the world and the quality of this hotel and the reception we recieved is up there with the absolute best of them. 'Personal and attentive service' is a much over-used phrase in this industry, but on this occassion it is indeed very much deserved.

We will simply vote with our feet (and our money) and we will definately return to this hotel for a much longer stay sometime, hopefully, in the not too distant future.

Thank you to all of the staff who made our all too brief stay very special

This hotel has beautiful surroundings and is right up the hill from the lovely Fermain bay which is stunning. The hotel is in great condition and has some lovely cosy lounge areas and a library. We stayed in a gold room and it was very nice. Great views, very light, comfy bed and extremely clean. Tea and coffee in the room was great and water in fridge. The swimming pool and the sauna are lovely. The only thing (and it is a big thing) that lets this hotel down is the poor service. The front desk staff are good but the people in the restaurant are awful. The food in the evening was pretty bad although the breakfast was better. They all seem to have a strange attitude and seem only to be able to deal with older people. I would stay at this hotel again as it had such good surroundings but for the price you would expect better service!!

This hotel has a beautiful setting with wonderful gardens. View out to see is limited ..so sea view is more a glimpse. The lounges are lovely and cosy and the bedrooms comfortable but only double bed in Gold Rooms and rooms are small no bigger than the Cruise Ships we have sailed on.; Bathrooms disappointing with cracked base of bath and peeling paint off the side panel. Brasserie prices high, and menu not really catering for vegetarians. The first two nights we were there we were kept waiting for almost an hour for main course even though it did not appear to be too busy. Also brasserie was very cold. Breakfast was generally good, but why not refrigerate the yoghurt which sits out and will invariably be put back into the fridge, some ice in a bowl would suffice. The staff were extremely helpful and courteous except for one. This woman's manner was enough to put you off your food!! Had no knowledge of the menu which does not fill one with confidence. If you want a quite break and no noise do not book rooms over the terrace which looks out to sea as it can be very noisy with other guests sitting out, and also the dragging of tables and chairs on the terrace early in the morning and late at night. We also had one night when there was a fracas outside our bedroom at 3am. Members of staff apparently. This was dealt with by the head waiter and no one else apologised to us about it. Beware of phone charges we tried to call someone else on the island only to discover that each time the number is engaged it still costs 25p a try and cost £3.00 for a short call!!

When we arrived we were greeted and given a guided tour around the hotel before being shown to our rooms. The room was superbly decorated and very clean. Bath robes and slippers provided. The food was excellent and the waiting staff very professional. Nothing was too much trouble. Very polite friendly and courteous. The gardens are very well maintained. Although situated a few minutes from St Peter Port this was not a problem as the hotel runs a mini bus to take guests into town. We will certainly use the hotel again one day on our return visit.

Only a one night stay on business but what a hotel!

The moment you drive up in a taxi or hire car then you know there is something special about this place. It just looks good with a great vibe, not to forget the view down the valley. With only 40 or so rooms the decor and comfort of mine I guess was matched or exceeded by the rest. A mini-hallway, a sitting area, large bedroom area, a fridge, 3 apples on a plate and a decanter of sherry which I thought was a nice touch.

I had a meal in the Brasserie which was top quality with attentive service. Didnt get time to use the pool or spa area but it did look good. Hotel has free wifi internet throughout which was very useful - too many hotels these days charge for web access in my opinion.

As a hotel you won't find much better in Guernsey. The bonus is the location in the lovely Fermain Valley. If you need to get into town then the hotel run a complimentary shuttle.