Had to exchange took 5 days to sort and another to receive but working now
In December 2020, MR JAMES MANIFOLD said:
I wanted the smoke alarms fitted and I am certain I arranged this online but the goods were just posted to my mothers address.
I am now trying to liaise with carers to be around to get them fitted
In November 2020, customer said:
Very prompt delivery and fast response when testing call was made.
In October 2020, Pat said:
I contacted Wellbeing by phone to discuss the Care Line and the person was very helpful. I was going to order the Care Line by phone but there was a £60 call out charge for the Engineer for fitting. I ordered online instead with no fitting charge. Equipment was delivered promptly by courier. Fitting instructions were clear but may be difficult for anyone with poor fine coordination or not used to setting up or using technology.
In October 2020, Raymond Rippingale said:
I bought a lifeline because I have had a couple of falls. At the age of 86 and living on my own I thought it sensible to have some contact I could otherwise lay on the floor for six hours or so with no help. My two children keep in contact with me but they live a long way from me
In October 2020, Eileen Hulme said:
Good service, very helpful. Would be pleased to recommend.
In August 2020, Mr Barry Winter said:
I have no complaints only Accolaides.
In July 2020, Carol Howard said:
The equipment arrived extremely quickly. It was very easy to set up, and worked perfectly.
In July 2020, Mr Stephen Brown said:
Easy to order and fit, although a small addition to the instructions would be useful. After a call to the technical guys the problem was resolved. All it needed was a note to say that the unit needs time to find a suitable signal and all works OK. Patient and helpful staff when Mum accidentally pressed the help button and hopefully will not be repeated but good to know that it all works fine.
In June 2020, Customer said:
Excellent customer service. Easy to set up the lifeline system. Great for peace of mind.
In June 2020, Martin Reynolds said:
very pleased and easy to install
In April 2020, Alfred Bowles said:
1have-not have had need to use the alarm so far. One thing I am not happy with is the strap, I have had to shorten it keeps fraying. IT NEEDS A LEATHER STRAP. THANK YOU.
MR A L Bowles
In April 2020, Matthew Poole said:
Very kind. Polite man. Gave us a lot of information. Very pleased with the service received from Aaron Marshall
In March 2020, Irene Clarke said:
Had a visit from welbeing thank you very much for the excellent service from Aaron installed and showed me how everything worked very polite bubbly man I would recommend this service
Thank you again welbeing and Aaron Irene clarke
In March 2020, Sylvia Ridgewell said:
As people buying this are disabled or vulnerable it should be just plug in and go but it took me a couple of days to get somebody to set it up for me as I could not do it with impaired vision and also mobility problems
In February 2020, Gemma said:
Very friendly and efficient. Was able to communicate successfully to my nan who is hard of hearing and made sure she understood everything on how it works from start to end. Able to answer all questions.
In February 2020, robin abrehart said:
Quick and easy to set up, and good customer service.
In February 2020, Lorraine Ward said:
The engineer that came to me was Aaron, he is very nice and efficient.
In February 2020, Elly Newman said:
Installation of Telecare System.
We requested that a Telecare system be installed into my aunt's home as she wants to remain in her own home for as long as possible. Aaron Marshall was the engineer who fitted the system and we couldn't have asked for a more knowledgeable and affable person to do the job. My aunt is difficult to deal with at the best of times and she often reserves her more direct comments for people who come to the house (to help her, ironically). Aaron dealt with her in a charming manner; explained the function of the equipment, answered her (skeptical) questions about how it works and generally chatted with her to put her at her ease. I would highly recommend Aaron as a skilled installer with a flair for customer liaison. Thanks very much.
In February 2020, Karim said:
Jim was extremely helpful and very pleasant. He installed the system efficiently and promptly and took the time to explain and demonstrate how it works in a way that put my mother at ease. He was charming and a pleasure to meet. It has given us all great assurance to know that should there be any need, our mother is being watched over.
In February 2020, Vioet Southgate said:
Full marks to Welbeing for sending Aaron Marshall to install my alarm system today.What a kind and caring man he is besides being very efficient,and very explanatory and showing attention to detail his cheerful attitude cheered me up no end and I now feel safe.when I am on my own in my home.THANKYOU AARON.
In February 2020, Customer said:
Very efficient, device easy to set up, and call centres very helpful and obliging. Was recommended to us by a friend, and whilst a new user so far very pleased with the service.
In January 2020, Customer said:
Purchase and installation went fine. Test alarms also worked well.
In January 2020, Keith Donnelly said:
Dennis came and set everything up in my 90 year old Mam's home, so pleasant and professional, cleaned up after his work, gave lots of kind advice on other matters that my mam may require.Excellent service...
In December 2019, Shrimpy said:
The item arrived the day after ordering and my brother-in-law installed it in less than 10 minutes. After losing my partner of 62 years and being on my own I can rest easy that if anything happens to me help is just a click away.