Great 5* hotel recommended for families and dog owners.
Nice outdoor heated poll.
Great Restaurant.
Close to beach.
Room was spacious and clean
Breakfast was exellent
We recommend having smart outfit for dinner, no flip flops and shorts

To celebrate my husband's birthday we have just stayed at this lovely, old hotel for two nights. It was our first visit because, to be honest, it is rather more expensive than we would usually pay in the UK. But, in the absence of a holiday abroad this year, I decided to treat him. We were greeted by a delightful concierge who rapidly found us a place to park. Even though it was almost 3.00 pm, our room wasn't ready, but I think we all need to make allowances at the moment because the extra protocols undertaken by the staff to make sure the hotel is Covid safe, really do take up extra time. We decided on tea and cakes while we waited. A pot of tea comes with hot water and is really enough for two people we found. This comes with freshly made biscuits and we also ordered some small pastries which were absolutely delicious. Our room was ready for us and our luggage had gone ahead. We were in room 101, an Executive double with sea view. It was spacious and the view over the pool with the sea in the background could not have been better if we had been in a sunny spot abroad. The furnishings were rather old fashioned, but totally in keeping with the old building. The quality of the bed linen and towels was first class and we discovered later that our bed was gorgeously comfortable. There was plenty of hot water and Molten Brown toiletries, which was a nice touch. We had pre-dinner drinks in the cocktail bar and the service was friendly and efficient. As was service in the dining room and our waitress Dominika was delightful. I will mention the food later. Our room was very quiet, apart from the odd squeaky floor board, so we slept very well on both nights. As others have mentioned, the hotel is in the perfect situation and it is a flat, easy walk along the esplanade to the pier (which is closed). We decided to spend a couple of hours poolside and again we were looked after in a very friendly manner. Pool towels are provided. We chose not to swim, but we understand the pool is very warm and Covid safe precautions are undertaken in a seamless way. Every member of staff we encountered was friendly and helpful. They are constantly bustling around cleaning, spraying and generally ensuring that guests feel safe. We certainly did.

Sorry to finish on a slightly downbeat note but we have to mention the food served at dinner time. Whilst perfectly acceptable and in some cases very tasty, we do not think it was value for money. On the first night my husband had lamb and I had breast of chicken. We did not think the quality of the meat was top class, which it should be for almost £29 per serving. The Dover sole we had on our second night (£39) was better quality, but really should be for that money.

We would certainly consider a return stay, but would maybe book on a bed and breakfast basis and eat out.

Excellent service from all staff that couldn' b more helpful and always smiling,we had a great time at the spa ,definitely recommending Mirablle restaurant which was a wonderful choice for are evening meal thank you!

A beautiful hotel, with great location, and wonderful history.

Sadly, our confirmation (of booking) email said that the swimming pools would be closed, when in fact they were open, and consequently we had to purchase expensive swimming costumes, having left our own at home.

Breakfast on Friday was chaos. We realise something must have gone seriously wrong, but it would have been better to have told us what was going on. We ordered our cooked breakfast at 8.17am, and it arrived at the table at 9.17am - exactly an hour. My wife's porridge never arrived. We ordered toast (once) and received it three times. We requested cold milk and received hot milk. The people on the next table left without breakfast, as they couldn't wait. Chaos!

The concierge/door staff on Friday were rude, discourteous, and unhelpful. I was really shocked. The (different) concierge on Wednesday (when we arrived) was lovely, but the door staff on Friday were rude and unpleasant.

Having said that, we also encountered some truly superb service, particularly at reception, and from room service. Afternoon tea was lovely, and the staff serving it were attentive and polite. Also the breakfast staff were excellent, even when the breakfast service collapsed and died on the Friday morning.

In summary, 90% of the experience was truly 5-star. Unfortunately, the other 10% was absolutely dreadful, and really left a bad taste! Excellence has to be consistent, or it is worthless.

I’ve just returned from a pleasant one-night stay at this delightful, traditional hotel. I’ve stayed a number of times as one is made to feel so special and I always have an amazing experience. This was my first break post-lockdown stay and I wasn’t disappointed.

I wanted to set the record straight after reading some negative reviews. I agree that the service was slow at times, and we had to wait a long time for orders, particularly at breakfast, but the staff were doing the best they could. Customers do need to realise that we are in the middle of a pandemic and the hotel has health and safety guidelines to adhere to. If we as a society (and I include myself in this) want to go away so soon after lockdown, we have to allow for changes and minor hurdles along the way, and that goes with any business reopening.

Some may argue that it is a 5 star hotel. but discounted rates are offered, and I really do think that some people are expecting too much so soon. Normality has not yet returned anywhere!

I have already booked another visit to The Grand later this year and am looking forward to another amazing experience.

Very lovely with old world charm. Spacious inside with comfortable room sizes. Heated outside swimming pool available up until October time. Check with hotel for exact dates. Not cheap but as said, you get what you pay for. I must add that breakfast is excellent. Call the hotel in advance to allocate a breakfast time. This may change hopefully in the future should the breakfast buffet return.

Hotel staff and public areas are fantastic. However for the price I would have expected the rooms to be more up to date and being the hottest day of the year I would really liked to have air conditioning in the room. Having said that you can’t fault the service, location, or the restaurant which was incredible.

Not great. Went to the lawns. Bad service. Waited 10 mins n blazing sun before drinks order taken. Could have asked us if we wanted a glass of water.
Then had to wait for menus.
Then had to wait for cocktail menus.
Then had to waiyfor drinks to come, took ages. Tbf can't fault the martini, mind u it was 17.50
Food very underseasoned. I suppose catering for a particular clientele, but I doubt they would order seafood pizza anyway so season it!
Then had to wait for pepper salt mayo etc.
I queried the small knife and fork. Like a desert fork etc. Apparently they are the luncheon ones. Makes sense on a picnic, not eating a pizza. No I didn't want to wait for them to be changed.
Finished food asked for bill. Then waitress Congratulated us on our anniversary, and was surprised we weren't ordering desert. Obviously they were gonna do the swirly chocolate plate / sparkler/ freebie congratulations thing. That would have been nice, but not for me.
Overall too little too late. I came intending to spend a lot more.
Even leaving was a ball ache cos the card machine / WiFi doesn't stretch to the garden.
Feels like someone had a great idea, but there's no commitment to really making it work. Maybe they don't want to?

Booked a room for 2 during early August (COVID Social distancing rules in place)
Room availability delayed 30 mins upon arrival
Checkout is only 11:00, extended to 11:30
No Air conditioning: so we had plug in AC unit in the room
Rooms are very majestic, but lacking modern features ( eg mixer tap, AC, Temperature adjustments in the shower)
Pool area had lots of restrictions, but that was due to COVID
Staff are very professional and presentable.
Overall, a great hotel but not worth the £250 p/night price

Beautiful place, nice room and a great restaurant. But maybe avoid the bar and lounge, they're good at ignoring customers and to get a drink requires a lot of patience. Very poor service!!

This is a bit of class. Service was excellent and the food was exquisite. Hotel speaks for itself. Certainly recommend to anybody considering staying or eating there.

Beautiful and classic old hotel, absolutely vast, with two pools and very attentive staff. Also being really careful with health controls over who comes in and out and who is allowed to visit etc.

Very large hotel with lot of character and history. Big rooms. Nice breakfast but no buffet due to Covid 19. Friendly staff.

Beautiful old building, immaculate service, basically they make you feel like a millionaire every time you visit. Afternoon tea here is one of those things everyone should do at least once

Afternoon tea was delicious plenty of food staff very friendly helpful

Brilliant location, old world charm, great service and friendly staff.

Very nice hotel , friendly staff

Very slow restaurant service

Greatocation on the Esplanade

This is a lovely old hotel with lots of history and famous guests. The rooms are spacious with high ceilings. Probably it is a good idea to get a room with a sea view. The breakfasts were served at the table, no buffets. The dinners are a bit pricey but the quality was top notch. Both the indoor and outdoor pools were open but you have to book a slot in advance and turn up swim ready rather than use the changing rooms. The steam room was out of action. A few other Covid-19 procedures were in place but nothing too restrictive.

This is a charming old hotel with lots of history. It has an indoor and an outdoor swimming pool. At the moment the steam room is closed and breakfast is served at the table, i.e. there is no buffet.

Like so many people we have had all our holidays abroad cancelled so far this year aswell as two trips to the Grand. So we were very happy to finally arrive on 15th July for 4 nights. We were in room 136 which was just lovely and has a nice big bathroom. I love that they have Molton Brown toiletries and hope they never stop this. Our last stay was the August Bank Holiday last year where we had been upgraded to a very large room with sea view, all lovely.Tea, Coffee (nespresso) and biscuits replenished both in the morning and at turn down.
We were a little disappointed that the outdoor pool was not open given that restrictions had been lifted the weekend before but they were working hard to reopen and did so on the Saturday. It was nice in a way because despite all our trip there we had never ventured over to the beach so this time we spent a great full morning there, having one complete section to ourselves, it was even warm enough to swim in the sea.
When the pool did open it was just perfect. The guys working there are great and had a very organised system in place to ensure social distancing. They had a limit on the numbers allowed in at any one time but must say that despite the glorious weather, they never got anywhere near the limit whilst we were there at the pool which was most of Saturday and Sunday till lunchtime.
Breakfast was delicious as usual. No buffet but you can order whatever you like. I actually prefer this and it does stop you eating too much. The only thing I would improve would be to have nicer granary toast for the avocado on toast, everything else was perfect.
There wasn't the usual entertainment in the lounge on the weekend evenings, of course indoor entertainment not allowed yet. I was a little disappointed that there was no jazz on Saturday afternoon outdoors like there usually is in the summer. I was under the impression this is ok.
We had a very nice afternoon tea with champagne one afternoon.Sandwiches were delicious but you are not offered any extras like you are in lots of places. We had ours as late as possible so we could substitute for dinner and we were a little peckish later on but if you were having in addition to dinner then it is more than enough. We also had their roast beef sandwiches one day for lunch which we love and this time came with a small cup of mushroom soup, salad and crisps.Not cheap but very tasty.
We had such a lovely time and all the new measures really didn't impact us but at the same time we felt very safe. We are back for another weekend on 31st July and as our Majorca holiday has been cancelled, we have booked to return for four nights in the middle of August too.

This is a beautiful, charming, old world hotel.
There is a lot to like about this place. The room was clean, spacious and airy.
The lounge and bar service was excellent. The afternoon teas superb. The food in general outside the main restaurant was what you’d expect from a hotel of this standard.
Unfortunately, the restaurant both in terms of service and standard of food is way, way off the mark.
Breakfast service is awful. Forgetful, unattentive and slow. Breakfast items rarely came as ordered.
Dinner service was hit and miss. The food was poor. The dishes came under a cloche. Staff came over for the big reveal. What was underneath was more bog standard three star catering food. Meat was always overcooked. Presentation was non existent. Fish garnish was a variety of new potato and greenery.
The main issue is, the price point is five star, so naturally the expectation is five star. Main courses start at £28. Most are nearer £35. This is One Michelin Star pricing.
Had I paid £16 for that steak and chips, I’d not rush back...but £40? For this, it needs to be a faultless plate of food. If the cost price for that Sirloin was over £3.50, I’d be amazed.
It seems serious work needs to be done here to return it to the levels both expected and charged for.
I understand that these are tricky times for hotels but this place isn’t cheap.
If the dining room problems were ironed out, this would truly be a special place.
I hope this is rectified as these sort of hotels are a dying breed and it’d be a shame to see this place go the way of so many others.

The hotel was operating well in the circumstances. The room was clean and bed incredibly comfortable but I would say overpriced. Staff were friendly and helpful. However the food in the restaurant at dinner was average at best. I had to send my meal back as fish was raw and bloody when I cut into it. Vegetables were undercooked (maybe better than overcooked) but there was no flourish to dishes. Literally a piece of fish, a pile of broccoli and some boiled new potatoes. Not what you'd expect from a 5 star hotel and the expensive cost of the stay!

Even thought we are in strange times the hotel had a wonderful air of normality. All precautions were in place but not intrusive. To lounge around the outside pool and swim in the warm water was true luxury. The meal in the restaurant was pure heaven with friendly and attentive staff. Well done The Grand!!