We’ve stayed here before but this time chose a sea facing room which had a small balcony which we enjoyed a couple of times. We found the room spotless and all the Covid protection was good, sanitisers all over the place, almost everyone wearing face covers when walking around, and being respectful of each other’s space which made us feel safe.
The WiFi worked well which in these days is quite important.
We have always enjoyed very good service but this time felt everything was even better with helpful people doing their level best to make the visitors comfortable and happy at every contact.
We had room service breakfasts, delivered to the door so we took it in, and we ate in the Garden restaurant for dinners, decent food, enough choice, well spaced tables, and when people left the chairs got a quick spray to keep things clean, all very good.
Checkout was exemplary with the bill emailed in the morning, drop the keycards on departure, quick easy and safe.
Altogether a very good experience, well done everyone working at the hotel.

For a 5 star hotel there are a few things that need looking at such as cleanliness of windows and rear external areas as viewed from room .No wine waiter in the Garden Room restaurant. Concierge staff were very attentive as were the Mirabelle Restaurant staff and also the Lounge Bar waiting staff

Felt totally Covid secure. The precautions were thorough yet relaxed and reassuring. As a sole female traveller, I felt totally comfortable and welcomed. The food was excellent, as always and I loved the smashed avocado on toast for breakfast.

Great location, great night sleep. Despite certain supplies lacking or not enough off, like body lotion, milk and english tea, staff did all they could to provide what we needed immediately when we asked.

All staff were very friendly and up to 5 star standard. We have bad backs and hotel exchanged the mattress for a harder one. Only downside is interior looks quite tired for the price. Having stayed in other hotels in this hotel group I think Luton Hoo offers better value for price as a 5 star hotel. Good selections at breakfast although they forget one or two things in the order every day during our 4 days stay in the hotel.

I'd love to give the Grand 5 stars but that is just not possible. As usual the staff their service and the atmosphere are lovely, everything you could want in a traditional hotel but our suite last weekend was so drab and shabby it simply did not merit £500 a night. Some of the furniture was so battered it was as though it had just been brought in from the local junk shop! (Management please see the bedside tables!) On our last visit a couple of years ago we thought it was all due for a spruce up but nothing has been done. The spa is also particularly dated and dull. The food this time was fine but nothing special.
I would urge people to go to experience the Grand but to make sure they have a room/suite that has been recently decorated or they will be disappointed.

The Grand Hotel afforded me the opportunity to have a really relaxing break, and although I only stayed a few days it was an amazing respite, The hotel was very luxurious, staff were extremely courteous, and there were great Covid safety measures in place. Thank you for a fabulous break.

We always love staying here and as always the staff, the service and the general ambience was first rate. The only thing that is beginning to let the quality down is the state of repair of the room. Ours had a large damp stain on one wall and no apparent attempt to rectify it

Grand by name, grand by nature. From the moment we arrived at this hotel we were immediately met by Chris one of the concierge team,who made us feel so welcome, I was really impressed. The building itself is of course Grand in every way. The decor is wonderful the furnished areas are comfortable and peaceful. They have a beautiful dining room, and the food is absolutely outstanding. There is a spa, and swimming pool, that's heated with a pleasent seating area outside. The bar area is also large and peaceful. The one thing that makes this hotel is all the staff, I mean they are so well trained, very polite and professional. I'm in room 110 until Wednesday, and it's clean and comfortable the beds are wonderful, 😍 no noise, just as I like it I have taken pictures of some of the hotel but believe me this place is massive. Please see photos.

We enjoyed a short 3 day stay celebrating our 35th wedding anniversary and were pleasantly surprised with the seaside town of Eastbourne. The Grand sea view room had a superb panorama and the outside pool is a balmy 30C. Covid restricted the breakfast timings downstairs. Room service was available with a good selection to suit most tastes without any time restrictions. The staff were fantastic, everyone was welcoming, polite and attentive. The internet was patchy and the TV isn't online. No USB charging points. The Grand Hotel is somewhat dated with its fixtures and fittings which is charming in its English eccentric way. Our anniversary stay here was fun and relaxing. Hopefully, we'll have many more!

Great Grand hotel. One of the best hotels or is the best hotel in Eastbourne. Clean, fresh & lovely place to stay. Loads of car parking spaces. Prices on the dear side, but worth your stay.

Very good staff food well presented and first class .Prices gone up, to be expected .
Hotel busier than I have ever seen it in the last 30 years so they must be doing things right.
Lunch time Fri.18 Sept

Lovely afternoon tea with friends for my 50th birthday treat. Staff were efficient and professional.

A welcoming staff and nice traditional environment. A nice afternoon tea to enjoy

A very traditional hotel with a great breakfast and friendly staff.

Not as good as we expected. Not a five star. Staff where very good. They are five star

Very nice stay , everyone there was very nice , food was very good , room was very nice.

Beautiful hotel
Clean and bright
Staff very helpfull and polite

Excellent restaurant with outstanding service.

Amazing old glamour stunning

Butiful place

Fantastic 👏

We would have expected to be in Rhodes but our hotel had cancelled and as long standing members of the Small Luxury Hotels programme we decided on a few days in the UK. we had never been to Eastbourne and decided to try the only Five Star hotel on the English coast.

We arrived a little early so had coffee in one of the expansive lounges, a car parking space had been reserved but we went by train so we relinquished immediately.

From the time of our arrival to departure we found all staff were friendly and always willing to be of assistance with a smile. The hotel has done a very good job to cope with the demands of COVID - a fixed time for breakfast was not a problem for us and we chose very early when service was very good although we noticed it got much busier later on. Breakfast was very good albeit no longer a buffet for obvious reasons. We dined in both the restaurants, the Garden restaurant was OK but rather expensive for what it is but the Mirabelle absolutely fabulous.

Our SLH status entitled us to a sea facing deluxe room, very spacious and rather traditional. It had cooled down somewhat when we came so there was no need to use the portable air conditioner and most of the time we had the windows open.

The room décor was lovely with soft tones although a more traditional wardrobe would have looked better than the more modern built in unit. We were a little surprised there was no fridge but perhaps a sign of the times - I think we could probably have got one had we really wanted. The bed was a little soft for us but that is personal taste.

The bathroom was modern with a very comfortable bath and separate sink area all with good lighting.

Obviously some things were not as they were, the snooker room was not in use and slots needed to be booked in the Spa and Indoor Pool. The outdoor pool area is lovely and although you can sit out at leisure you needed to reserve a swimming slot.

The hotel has wonderful architecture and décor and really is "grand" - they are doing a fine job under difficult circumstances and we were made to feel most welcome, so much so that we would return for a long weekend when we did not need to worry about the weather!

The inspectors of Small Luxury Hotels should feel proud they have found and supported this excellent hotel right on the Eastbourne sea front.
The approach looks like an intricate, tiered wedding cake; the type seen in high society films.
Following recent refurbishment, the inside is charming and beautiful, without being too fancy. The fabric is a little worn in places, but this only adds to the overall ambiance.

Jason, the Manager, is the perfect charming host. He exudes a level of service many much higher priced hotels would wish to possess.
Highly recommended as is the measures they have implemented to reduce the risk of Covid.

Thanks to all for the experience.

Great location. The hotel was well set up to cope with COVID 19 precautions. We ate in both restaurants (The Garden and Mirabeau). The food was excellent. The service was mixed. The chef failed to take account of my wife’s dietary requirements and breakfast service was poor. We enjoyed our afternoon tea.