Stayed at the Grand for 3 nights. It was a great 3 days away on the south coast as going abroad is not an option. This was our second visit since June of last year. Overall the experience was great but expensive but you pays your money you takes your choice. I would very liked to have given 5 stars but could a couple of issues made this not possible due to it being a 5 star hotel.
Good-
Food was excellent in both the Garden and Mirabelle. The MD in the Mirabelle was first class and incredibly smooth. Most people dressed up in the restaurants for evening meal which made the experience a little more special.
Breakfast was also excellent. So much better in fact now it is served to your table and not a mad rush fighting over the next bacon tray to come out.
All staff were excellent. I felt sorry for a young female waiter in the bar who was spoken to by an incredibly rude old man who thought he was on a different level and pay scale to her. She reacted extremely professionally.
Covid dealt with superbly , plenty of space in the restaurants and everywhere wiped down and cleaned - well done.

Needs improvement-
No turn down service one night and hence no stock up of tea and coffee for the morning. We rang in the morning but took an hour to arrive and required a second phone call.
Room view quite drab but did not book sea view so our own fault however the outside area and windowframe could do with a clean.
Concierge/porters should chat less and be a little more observant. Twice we left and arrived in a taxi but no one opened my wife's door for her. If you are 5 star this should be done instead of chatting and watching. 1st world problems of course..

Eastbourne council should be ashamed of themselves !
Sea front areas all looking very tired and run down , flowers dead , weeds in abundance - not what we saw 14 months ago. I know COVID is around but if you expect people to visit at least make sure it looks nice.

This was our second stay at this hotel. We love the traditional decor in keeping with the hotel building. There are so many large public spaces, comfortable lounges, etc that it is easy to keep safe at this time. All the staff we encountered were friendly and helpful.

We loved our room with a balcony and spent a lot of time sitting there in the sun. The room was comfortable and had everything we needed. The room service food and also that served in the lounge was excellent, as was the drinks service. We also had dinner in the Garden restaurant and in the Mirabelle. We enjoyed both, although our dinner in the Mirabelle was interrupted by a fire alarm which turned out to be a false alarm. We were given champagne when we returned to our table, while the chefs caught up with replacing and serving food, so it did not spoil our evening. We also had an afternoon tea in the Great Hall which was a pleasant experience, although I would have preferred the very faint background music to have been turned up a bit, or a live pianist would have been a bonus.

The only real negative was that breakfast was always only just warm rather than hot and twice we were brought coffee instead of the decaf tea we had ordered.

our stay was a delight from the minute we arrived. The staff were helpful, friendly and welcoming. The history of the hotel is evident in its elegant furnishings, and all public areas are spacious and comfortable. Our room was clean and bright, with well preserve furniture of the era. We were so pleased to have a duvet appropriate to the time of year. The outside areas were attractive, clean and well maintained.

The service was very good , but sadly the decor of the public rooms was drab,lacking any colour and tired !.
The hotel Bar was devoid of any atmosphere , not convivial and little warmth.
The cuisine and bar pricing was on par with top West End/ Mayfair 5 * hotels which was a little shock !.
The breakfast , inc in my rate was excellent and plenty of choice. The table service was very well organised.
The FULL stay was payable/up front on check in - which is very unusual to say the least ,for a four or five star property.

We’ve stayed here before but this time chose a sea facing room which had a small balcony which we enjoyed a couple of times. We found the room spotless and all the Covid protection was good, sanitisers all over the place, almost everyone wearing face covers when walking around, and being respectful of each other’s space which made us feel safe.
The WiFi worked well which in these days is quite important.
We have always enjoyed very good service but this time felt everything was even better with helpful people doing their level best to make the visitors comfortable and happy at every contact.
We had room service breakfasts, delivered to the door so we took it in, and we ate in the Garden restaurant for dinners, decent food, enough choice, well spaced tables, and when people left the chairs got a quick spray to keep things clean, all very good.
Checkout was exemplary with the bill emailed in the morning, drop the keycards on departure, quick easy and safe.
Altogether a very good experience, well done everyone working at the hotel.

For a 5 star hotel there are a few things that need looking at such as cleanliness of windows and rear external areas as viewed from room .No wine waiter in the Garden Room restaurant. Concierge staff were very attentive as were the Mirabelle Restaurant staff and also the Lounge Bar waiting staff

Felt totally Covid secure. The precautions were thorough yet relaxed and reassuring. As a sole female traveller, I felt totally comfortable and welcomed. The food was excellent, as always and I loved the smashed avocado on toast for breakfast.

Great location, great night sleep. Despite certain supplies lacking or not enough off, like body lotion, milk and english tea, staff did all they could to provide what we needed immediately when we asked.

All staff were very friendly and up to 5 star standard. We have bad backs and hotel exchanged the mattress for a harder one. Only downside is interior looks quite tired for the price. Having stayed in other hotels in this hotel group I think Luton Hoo offers better value for price as a 5 star hotel. Good selections at breakfast although they forget one or two things in the order every day during our 4 days stay in the hotel.

I'd love to give the Grand 5 stars but that is just not possible. As usual the staff their service and the atmosphere are lovely, everything you could want in a traditional hotel but our suite last weekend was so drab and shabby it simply did not merit £500 a night. Some of the furniture was so battered it was as though it had just been brought in from the local junk shop! (Management please see the bedside tables!) On our last visit a couple of years ago we thought it was all due for a spruce up but nothing has been done. The spa is also particularly dated and dull. The food this time was fine but nothing special.
I would urge people to go to experience the Grand but to make sure they have a room/suite that has been recently decorated or they will be disappointed.

The Grand Hotel afforded me the opportunity to have a really relaxing break, and although I only stayed a few days it was an amazing respite, The hotel was very luxurious, staff were extremely courteous, and there were great Covid safety measures in place. Thank you for a fabulous break.

We always love staying here and as always the staff, the service and the general ambience was first rate. The only thing that is beginning to let the quality down is the state of repair of the room. Ours had a large damp stain on one wall and no apparent attempt to rectify it

Grand by name, grand by nature. From the moment we arrived at this hotel we were immediately met by Chris one of the concierge team,who made us feel so welcome, I was really impressed. The building itself is of course Grand in every way. The decor is wonderful the furnished areas are comfortable and peaceful. They have a beautiful dining room, and the food is absolutely outstanding. There is a spa, and swimming pool, that's heated with a pleasent seating area outside. The bar area is also large and peaceful. The one thing that makes this hotel is all the staff, I mean they are so well trained, very polite and professional. I'm in room 110 until Wednesday, and it's clean and comfortable the beds are wonderful, 😍 no noise, just as I like it I have taken pictures of some of the hotel but believe me this place is massive. Please see photos.

We enjoyed a short 3 day stay celebrating our 35th wedding anniversary and were pleasantly surprised with the seaside town of Eastbourne. The Grand sea view room had a superb panorama and the outside pool is a balmy 30C. Covid restricted the breakfast timings downstairs. Room service was available with a good selection to suit most tastes without any time restrictions. The staff were fantastic, everyone was welcoming, polite and attentive. The internet was patchy and the TV isn't online. No USB charging points. The Grand Hotel is somewhat dated with its fixtures and fittings which is charming in its English eccentric way. Our anniversary stay here was fun and relaxing. Hopefully, we'll have many more!

Great Grand hotel. One of the best hotels or is the best hotel in Eastbourne. Clean, fresh & lovely place to stay. Loads of car parking spaces. Prices on the dear side, but worth your stay.

Very good staff food well presented and first class .Prices gone up, to be expected .
Hotel busier than I have ever seen it in the last 30 years so they must be doing things right.
Lunch time Fri.18 Sept

Lovely afternoon tea with friends for my 50th birthday treat. Staff were efficient and professional.

A welcoming staff and nice traditional environment. A nice afternoon tea to enjoy

A very traditional hotel with a great breakfast and friendly staff.

Not as good as we expected. Not a five star. Staff where very good. They are five star

Very nice stay , everyone there was very nice , food was very good , room was very nice.

Beautiful hotel
Clean and bright
Staff very helpfull and polite

Excellent restaurant with outstanding service.

Amazing old glamour stunning

Butiful place