The Grand Hotel Eastbourne
Latest Reviews
Was a bit disappointed with our visit to the hotel for afternoon tea. For what we paid there was a lot of confusion if my daughter had the right coffee with soya milk and given a Latte instead of coffee also who was given the correct tea. We waited 40 minutes before being served. The cake and sandwich display was a bit bleak for what we paid a head. It tasted very nice but felt quantities were reduced from visiting a previous time.
Had purchased a voucher and given a ref prior to visit yet we were still charged for the full party. It was rectified but we shouldn’t have been put in that position.
The hotel is lovely and relaxing the staff were friendly and helpful but seemed a quite disorganised. Shame as it will probably be relatives last trip out for a while being elderly.
Had purchased a voucher and given a ref prior to visit yet we were still charged for the full party. It was rectified but we shouldn’t have been put in that position.
The hotel is lovely and relaxing the staff were friendly and helpful but seemed a quite disorganised. Shame as it will probably be relatives last trip out for a while being elderly.
Source: tripadvisor.co.uk
First time we have stayed here but all was First class from start to finish.
Lovely afternoon tea and then dinner in the garden room
Staff were great and you felt they were doing their best with the current covid situation
Will come back sometime
Lovely afternoon tea and then dinner in the garden room
Staff were great and you felt they were doing their best with the current covid situation
Will come back sometime
Source: tripadvisor.co.uk
The Grand (which must be especially commended for good arrangements during this pandemic) is beautifully positioned in Eastbourne, with very convenient parking. We wanted a sea view from our room, and very much enjoyed the quiet fourth floor overlooking the Ferris wheel on the sea front. We loved the cliff walks towards Beachy Head.
Source: tripadvisor.co.uk
The grand in Eastbourne is well worth a stay. Staff are very Attentive, the food from breakfast, afternoon tea and dinner was amazing. Rooms where clean, bed was very comfortable. We will definitely go back again.
Source: tripadvisor.co.uk
Fabulous place to stay quite charming .One disappointment was dinner in Garden Restaurant its the inclusive one(it felt like it) although we were not on that tariff overpriced for our experience & food. Mirrabelle on the otherhand was outstanding
Source: tripadvisor.co.uk
Really lovely hotel and attentive staff when you ask. Had a great meal and afternoon tea to celebrate a birthday. Not up to what I expected for a five star as the service in terms of welcome and general orientation was lacking.
Source: tripadvisor.co.uk
The hotel is lovely and staff are wonderful. They go out of their way to make the stay pleasant and safe. However, little things are being reduced in the name of Covid, which quite honestly shouldn't be the case - reduction in tea/coffee in the room, lack of bathroom items etc.
Source: tripadvisor.co.uk
One of the best places to relax and be pampered. The decor is glorious, the staff courteous and nothing seems to be too much trouble. The building inside and outside is beautiful and in a perfect location.
Source: tripadvisor.co.uk
A relaxing short stay. The protocols in place were efficient and we were comfortable using the pool. We enjoyed our meal at the Mirabelle restaurant immensely and had a very good nights sleep. All the staff were welcoming and knowledgable.
Source: tripadvisor.co.uk
Had a 50th birthday here yesterday. The food was ok at best. Nothing mind blowing. The birthday girl was last to be served whilst everyone else had to get on and eat she sat and watched for a further 10 mins. The suite we stayed in was two single beds pushed together. No bar/fridge in the room. Cleaning staff came to our door no fewer then 3 times before 10 AM. Overall it was average at best.
Source: tripadvisor.co.uk
We ate with guests at The Mirabelle and were extremely impressed - Michael Sutherland is a step up from the previous head chef - highly recommended - keep it up we will be back
The covid secure service was attentive, courteous professional and friendly as always, and the rooms were high quality and comfortable
The covid secure service was attentive, courteous professional and friendly as always, and the rooms were high quality and comfortable
Source: tripadvisor.co.uk
As we were unable to travel abroad for our wedding anniversary, we decided to visit this 5* hotel in Eastbourne. We were not disappointed. The staff were brilliant, especially at breakfast. The room was spacious, clean and tidy. The swimming pool was a fantastic way to start and end the day.
My wife had a massage and could not praise Alice enough. She is a real asset to the hotel and such a lovely warm friendly girl.
Breakfast is a must at this hotel as the options were superb with quality to match. The staff are amazing, warm, friendly and polite and made us feel very welcome and special, especially for our anniversary breakfast. Would definitely stay here again.
I wish I had asked names so as to praise individuals, but hopefully you each know who we are referring to, including the maitre d lady who asked if we enjoyed our anniversary day, the next morning. Thank you for making our anniversary so special.
My wife had a massage and could not praise Alice enough. She is a real asset to the hotel and such a lovely warm friendly girl.
Breakfast is a must at this hotel as the options were superb with quality to match. The staff are amazing, warm, friendly and polite and made us feel very welcome and special, especially for our anniversary breakfast. Would definitely stay here again.
I wish I had asked names so as to praise individuals, but hopefully you each know who we are referring to, including the maitre d lady who asked if we enjoyed our anniversary day, the next morning. Thank you for making our anniversary so special.
Source: tripadvisor.co.uk
A very comfortable 5 night stay but somewhat disappointing dinner menu in restaurant which was not up to scratch for a 5* hotel. Enjoyed one or two good dishes, but many menu choices were repeated each evening and often lacked flavour.
Source: tripadvisor.co.uk
This was the third time staying at the Grand and we had a wonderful time. Service was excellent as usual and the food was scrumptious. We had dinner and afternoon tea there as well as breakfast! The measures implemented re covid made me feel very safe, so much so we wanted to stay another night. My only criticism is the price for the second night was £510 which i believe was room only. It was for a suite mind you, so obviously more expensive than our original executive room, but we thought that was quite expensive with no discount or flexibility for a last minute booking or the fact we were existing guests. Shame and short sighted really as we would have happily stayed another night and had drinks and dinner there had the room been a bit cheaper. We found another hotel nearby and we stayed there instead. That said, we loved our stay and would stay again. Can't wait!
Source: expedia.co.uk
Excellent stay. Staff and food were perfect. Service 100% without fault. Room with sea view and Very Covid 19 secure. Breakfast in room a highlight, tasty well cooked and arrived on time Hot. The Grand lived up to its 5 star status.
Source: tripadvisor.co.uk
Recent visit for my husband's birthday. The location is superb. The indoor and outdoor pools both open, (you had to book a time due to covid). The covid measures were all in place, and we felt very safe, but still able to enjoy ourselves. Plenty of staff about if you needed them. All in all a most enjoyable weekend away.
Source: tripadvisor.co.uk
Where do I start from arriving to leaving (reluctantly I might add) the whole experience was exceptional. A beautiful building, well appointed rooms (ours was cosy) and what made the stay was the friendly, professional staff who were attentive without being over bearing. If you had to pick out anyone then Harry in the bar and his team were stars. Always checking that things were OK. We had dinner in the The Garden Restaurant on one of the evenings and again it couldn't be faulted.
If there was one criticism then the breakfast service on Sunday morning could have been better, I think our table was forgotten about.
Even with all the Covid measures the hotel still had that luxurious feel it certainly didn't stop the staff offering excellent service.
If there was one criticism then the breakfast service on Sunday morning could have been better, I think our table was forgotten about.
Even with all the Covid measures the hotel still had that luxurious feel it certainly didn't stop the staff offering excellent service.
Source: tripadvisor.co.uk
why must it be 200 characters, it is a 5 star hotel and it does what is says on the tin, five star service, five star food and five star service from the staff.
nothing phases the staff when you ask for something even though it may seem outrageous, We have always found the staff courteous and friendly. it may be useful to provide the odd indication that lights in the bedroom of suites can be controlled from the switches as you enter to prevent calls to reception to ask how do I switch the lights on!! also instructions on how to use the showers as some times the guests have more up to date shower rooms than the hotel. :-)
nothing phases the staff when you ask for something even though it may seem outrageous, We have always found the staff courteous and friendly. it may be useful to provide the odd indication that lights in the bedroom of suites can be controlled from the switches as you enter to prevent calls to reception to ask how do I switch the lights on!! also instructions on how to use the showers as some times the guests have more up to date shower rooms than the hotel. :-)
Source: tripadvisor.co.uk
Every time I visit the Grand it has the same high standard, great hotel, stayed in various rooms. Both restaurants have lovely menus, very suitable for any occasion. Staff are friendly and knowledgeable.
Source: tripadvisor.co.uk
The hotel holds prime position on the seafront & has good road access. Car park was full when I arrived, as we were guests staying at the hotel, the doorman found us a space when there appeared to be none.
Check-in very straight forward. The main entrance and tea, coffee and bar areas are very grand but a little faded.Service was excellent. I was somewhat disappointed with our room which did not match the grandeur of the central parts of the hotel. Rooms and bathrooms could do with modernisation, however the staff and service were excellent.
Check-in very straight forward. The main entrance and tea, coffee and bar areas are very grand but a little faded.Service was excellent. I was somewhat disappointed with our room which did not match the grandeur of the central parts of the hotel. Rooms and bathrooms could do with modernisation, however the staff and service were excellent.
Source: tripadvisor.co.uk
Hotel booked as special treat. Disappointed at the room was very worn scratches and carpet stains. Dog barking in room next door when owners not present. Hour wait for cooked breakfast. No wow factor.
Source: tripadvisor.co.uk
After lock down for the last 6 months, needed a break near the sea with short travel times and facilities we could use with confidence found all these at the Hotel and surrounding restaurants recommended by the hotel staff which we pre booked and did not have any disappointment's.
Source: tripadvisor.co.uk
we had a very nice stay
However there were a few niggles
If staying in a 5* Hotel you expect the room to be 100% clean
However I lost an earing and whenooking for it we found rubbish and debris under the sofa and cupboard
The towels felt and lookeda little old and used. Not the fluffy inviti g towel one would expect.
There were no bathrobes either.
There wasn't an information folder with any info including room service menus local attractions and hotel facilities
The food we had in the lounge was OK The baggetts were worth ever penny but my sandwich was very disappointing. The chips were undercooked and cold
As was the food we had in room service.again cold chips the steak in the Baggett was to tough and grisely to eat . I was also expecting a home made burger which it obviously wasn't.
On the positive side the staff were all very helpful and efficient.
The room was lovely,
Breakfast was very nice with good service and choice.
The pool was lovely and well organised with the covid.
It was my partner had a massage which he said was very nice .
It was also his birthday if it hadn't of been iight had commented on these points at your front desk but obviously didn't want to spoil the weekend.
However there were a few niggles
If staying in a 5* Hotel you expect the room to be 100% clean
However I lost an earing and whenooking for it we found rubbish and debris under the sofa and cupboard
The towels felt and lookeda little old and used. Not the fluffy inviti g towel one would expect.
There were no bathrobes either.
There wasn't an information folder with any info including room service menus local attractions and hotel facilities
The food we had in the lounge was OK The baggetts were worth ever penny but my sandwich was very disappointing. The chips were undercooked and cold
As was the food we had in room service.again cold chips the steak in the Baggett was to tough and grisely to eat . I was also expecting a home made burger which it obviously wasn't.
On the positive side the staff were all very helpful and efficient.
The room was lovely,
Breakfast was very nice with good service and choice.
The pool was lovely and well organised with the covid.
It was my partner had a massage which he said was very nice .
It was also his birthday if it hadn't of been iight had commented on these points at your front desk but obviously didn't want to spoil the weekend.
Source: tripadvisor.co.uk
We have just spent 3 wonderful days at The Grand Hotel in Eastbourne. I was quite nervous stepping out of my comfort zone at home, where I have been self isolating since March. I needn’t have been at all concerned. From the warm greeting by the Concierge and the reception staff, had lunch in the lounge, where the furniture is sprayed with an antibacterial spray after every visitor, all staff are masked and gloved up and as a visitor you are asked to wear your masks whilst walking around until seated. Plenty of sanitizers around, so no excuse not to use them as often as you like. Reception asked if we wanted a turn down service and did we want to have our room serviced daily. Its your choice. Dinner was exceptional with silver service, which I love. Breakfast was ordered and delivered to our table, no buffet these days, but everything you wanted was on offer, and more if you wanted it. I cannot fault it one bit, so much so we will be returning very soon. Thank you to all the staff, too many to compliment individually, and to their General Manager who obviously has trained his staff to the highest degree to cope with this very difficult covid situation, and for making us feel so safe and welcome. My compliments to you all and we look forward to seeing you all again in January. In the meantime stay safe and well.
Source: tripadvisor.co.uk
We had a most enjoyable stay at the hotel. The staff are courteous, attentive and highly professional. The lounge and restaurant food were excellent and the location is superb. The only disappointment was that the bed was only a small double so sleep was a little disturbed.
Source: tripadvisor.co.uk
