Lovely place to stay. All staff were friendly and helpful. Ate in the garden restaurant each evening which was fantastic. Breakfast was also amazing too. The man in charge of parking was brilliant and exceptionally helpful.

It's a lovely friendly place. Food is brilliant. Staff are first rate High professional and friendly a credit to the hotel which is excellent very accommodating for a gf diet nothing is to much trouble. I have visited before and over all the experience has been first class

Lovely hotel with helpful staff. Food very nice but evening menu too expensive for me to try. Good position near promenade and heated outdoor pool open for summer months.

Afternoon tea at the Grand was excellent nothing was to much trouble, everything was cleaned after people left and food was delicious. Would definitely go again

Its an experience! afternoon tea was massively over priced tho... even though it was recommended... so was disappointed

The hotel is very out dated .Should be 4 star not 5

Wonderful afternoon lunch in fabulous surroundings

Excellent.

Great hotel. Very well kept throughout. The bed in our room was very comfy and we would recommend a full body message. We could see no reason why the hotels sauna was not open (due to Covid??), which was disappointing. Dont stay here if your on a budget.

The perfect place to treat yourself with fine food, service and gentle exercise in the outdoor heated pool. The hotel decor is stately and elegant. Even with children staying, the hotel maintains a calm, polite atmosphere - just right for stepping off the hamster wheel and taking a well earned break.

Escape the monotony of 2020 here! Beautiful building in a great location. Excellent service. The beds are the cosiest ever, soft to give you a hug like feel but firm for a good night's sleep. The outdoor pool is a joy, it really is warm and such a thrill swimming outdoors on a stormy day. Nice touches like milk and cookies for kids at bedtime and the staff treat kids like adult guests which thrilled our youngster. Add to this the old world charm and great food. Just wonderful

Lovely location. Conducive old-style (in a good way). Very good food and service. Quiet area for sleeping. Easy access to seafront. Pity indoor swimming pool was booked up. Jacuzzi in bath not working.

Staying 28th October till 30th October,

Lets start with breakfast i had one morning with breakfast in the restaurant and one morning in my room, both were absolutely delicious! Could not fault anything! From the portion sizes to the quality to the staff! It was 5*

Being a 24year old male who'd wanted to have a 2 night break in a luxury hotel was happy to have stayed here.

Being very connected to the Internet, I'd checked in got to my lovely hotel room and then unpacked mt belongings for my stay then connected to the wifi well tried. After waiting ten minutes to see if the wifi had just gone down, I checked and it wasn't working at all nothing was coming up! So I rang the nice receptionist and she had gone away to try sort it for me and when I rang back they said all the connection was fine and running well, I was then told to gather me devices to see if I could connect to the room next door and the signals was perfect and working! So I had to pack my things up again and change rooms, which wasn't ideal as all rooms should be tested and checked for wifi connections. If I had signal to connect to my own mobile data then I wouldve happily used that, but due to the old building and the protective mesh that surrounds the building the signal is very very poor!

Although nothing can be done about the signal issues the wifi issues can be avoided, maybe by doing a wifi check when the housekeeper signs of the room for arrival, add in a wifi check on there checklist. Wifi is also very limited, but bareable.

The spa is in need of some love, the team there are welcoming and helpful. The gym is in need or some major investing, the equipment is old and in need of replacing and very cramped and small. Pool is nice size same with hot tub. Sauna and steam room off during covid which is understandable and was expected. Just needs to be modernised. Pricing for spa membership is abit expensive for what your getting. Paying for the name not the quality in this case.

I feel like the clientele in this establishment is aimed at the over 50s. Very vintage feel hotel. If you enjoy Victorian stays then this place will suit you 100% although I didnt have any issues i did feel slightly out of place with the other guests either being older or small children. Being the younger person in the hotel feel like some guests and staff maybe looked down to me as to why was I staying in a 5* hotel. Although I didnt receive any rudeness. Overall id definitely stay again!

I stayed at this hotel on my own whilst my husband was in hospital, I has a deluxe inland room, third floor. Room was a great size, very clean. Happy with the room. I had my breakfast in my room was served exactly on time, I had a couple of lunches in the lounge, service was excellent. Will be staying here again once my husband is on the mend, all the staff very attentive and Covid protocol excellent
Parking on site I opted to prebook

We chose the hotel to host our daughters wedding ceremony and reception. It was booked and planned 18 months ago but we did not envisage being in the middle of a pandemic. However over the last few months as the guest list had to be reduced Billie- Jo our wedding coordinator kept our spirits up and delivered every thing and more. She is a real star. Every member of staff at the Grand that we came into contact with was welcoming, friendly and professional, all of them a credit to the hotel.

It's a a Grand palace for sure. Beautifully turned out and great staff. We had a sea view room which was lovely, a tad warm and the coffee machine not working, but minor quibbles. The Spa was all sold out, in advance of our arrival, so book early if you want to use it, I believe limited by Covid times. The outdoor pool was super though. We were booked in the Garden restaurant for dinner (and breakfast). We had a decent dinner, after a good cocktail in the lounge, dinner was good, not great, not bad, a little under whelming but not disappointing, the wine list was pretty fine. Breakfast was on the good side, kippers for once, so few hotels do they now. Overall a good stay, we would go again, but only if we were able to get spa bookings in

An amazing building at a great location. We ate lovely food in the Mirabelle and our room was spacious and comfy. It comes at a price of course - it’s easy for the bill to creep up with drinks in the bar, water for the table etc.
We thought there could be better tea/coffee making facilities In the rooms

A very comfortable room with good facilities, although the decor was a little tired and uninspiring. We liked the indoor and outside pools and the hot tub and the breakfast was very good although a buffet would have been even better. Service was good throughout.

Food & Rooms were lovely. Staff were polite & helpful. Felt there was too many children & dogs staying at the hotel which made it very noisy at times, while most children were very good a few were running around as if it was a playground & their parents didn't seem to worry they were distrubing other guests. A family play room would be ideal for the hotel as a suggestion. Some dogs were barking at times

Absolutely fantastic . Staff couldn’t of done more. Super clean. Really impressed

The room was noisy with a dirty window looking over run down shabby roof tops and back yard.The dinner was very tasteless and over priced for what it was .The staff were lovely and very helpful and polite .

Have been bringing my daughter to the grand at Eastbourne since she was 8, she is now 22, lovely memories and amazing staff. The Grand is a slice of English courtesy & decorum at its very best . Stunning hotel, love my first glimpse each visit.

Everything you would want for a romantic weekend away. Would recommend to anyone looking to enjoy a spa in a lovely area with overall excellent service and some lovely local restaurants, I especially recommend Rostick and preordering the steak and lobster special.

The hotel was lovely the staff were very friendly and helpful but the evening meals were disappointing The Covid cleaning was excellent we would stay again but only on bed and breakfast Hotel is in a perfect position on the seafront

A very positive experience but for two major faults - the room that was advertised was a 28m2 while the room we actually got was a small corner room. During the breakfast service it seems like we have fallen through the cracks and were mostly ignored.