The Grand Hotel Eastbourne
Latest Reviews
Stayed in October, with my dog,, had a beautiful ground floor suite with doors opening onto a small patio and the garden and swimming pool. Tried the plant base menu (not my usual taste) when a friend came to lunch. Trying to arrange my next year's trip to visit again. Chose to have a paid parking space which I would recommend doing.
Source: google.com
Great location. Suite was a nice size. However, I do look forward to a good shower in a hotel. I would describe the shower as not much more than a dribble. The furnishings and carpet were tired. Not what I would expect for the price.
Source: google.com
Had a behind the scenes tour of the hotel as part of a Customer Service lesson.
Operations behind the scene are made flawlessly with attention to detail and assurance the staff are keeping up with guest expectations. The hotel is well presented and flexible for customer requests and events.
Operations behind the scene are made flawlessly with attention to detail and assurance the staff are keeping up with guest expectations. The hotel is well presented and flexible for customer requests and events.
Source: google.com
This is a gorgeous historical hotel right on the beach front. It has two pools, indoor and outdoor. You can have a sunrise swim in the heated outdoor pool. The spa was absolutely fantastic, friendly and capable staff.
Source: google.com
Beautiful I think victorian hotel, we had the cream tea which was amazing, originally thought it was expensive but after eating it it was delicious and filling well worth the money. The staff were exceptional will definitely be going again.
Source: google.com
Lovely atmosphere, great service but as a coeliac the savoury part was great but their was definitely room for improvement for the gluten free cakes compared to the non gluten ones. A tad disappointed. 😔
Source: google.com
The spa beauty treatment was lovely but the lunch after wasn't very nice considering its the grand Hotel it should of been very fresh!
Source: google.com
Had the most amazing lunch with family. It's always such a special experience here, the staff are so attentive and helpful.
Source: google.com
Afternoon tea!! Wow an experience to be had! Delicious sandwiches cakes and pastries, the scones were amazing 👏 😋
Source: google.com
Amazing comfort and amazing staff always so lovely and friendly and helpful and truly amazing views and superb food 😀 highly recommended by myself.
Source: google.com
Great 3 night stay. Good breakfast selection. Lovely dinner and service.
Source: google.com
Beautiful hotel, the staff are very polite and the service was good. Only there for a drink though.
Source: google.com
Just popped in and had tea and hot chocolate in the lounge and it was really tasty and good service
Source: google.com
Grandeur at every turn. Great soft product, flesh local produce in every meal. Loved it!
Source: google.com
Lovely hotel and excellent service. Not cheap but very luxurious.
Source: google.com
Just great service. Old fashioned, but a super place to relax in.
Source: google.com
Wonderful service and friendly staff. Food out of this world!!
Source: google.com
Expensive but service levels have dropped. Staff are stretched
Source: google.com
A beautiful hotel, marabell restaurant fabulous food
Source: google.com
Really one of the few remaining Grand Hotels
Source: google.com
the place so classic and lovely
Source: google.com
This is a lovely hotel, made by the staff who are exceptionally good. Polite, friendly, hard working and helpful. As someone who sometimes recruits staff, I can only congratulate the Grand on how well they do in recruiting and training the right people. I didn't see a single member of staff who wasn't working hard. Other positives are the beautiful communal areas. Stunning, especially the restaurants and the Grand Hall. Both the restaurants are very good, and not over priced, given the high quality of the food. We had a few issues during our stay, but addressed very quickly and kindly, especially by Jason the Duty Manager, so no need to mention. Only caveat, and the reason for the loss of a star is that the Deluxe Rooms are pretty standard, as was pointed out in another review. Our room wasn't very cheery, with a view of a rooftop, and just one window, so it is worth being aware before booking that a Deluxe room is a standard room, and you may be unlucky with your room. But that said, staying here is a lovely experience, made, as others have said, by the excellent staff and beauty of the building. Highly recommend the Mirabelle restaurant for a special treat, and loved the traditional, low key live music on Friday night.
Source: tripadvisor.co.uk
It’s ok nothing spectacular for five star . Could do with a modernisation
Source: expedia.co.uk
Service was excellent & food was excellent. Atmosphere was nice to (relaxed and no stress at all). The bar area was lovely to, cocktails were on the expensive side so gave them a miss. Decor was clean and everything worked but it did look a little dated and scents in things like carpets, doors and in particular the pool area could do with a refresh. However we had a great stay, thoroughly enjoyed and would definitely recommend.
Source: expedia.co.uk
I know this hotel well as I drop in often for a coffee. It is comfortable but not up to 5 star standards of other 5 star hotels. Reception staff not always helpful or knowledgeable. When I called up today to make a booking for 4 for Friday, I found the lady I spoke to in reservations quite curt and disinterested in my enquiry. I am sure not everybody is like this but this particular lady lost a booking for the Grand as I have now booked the View Hotel for myself and family. Such a shame. Customer service should be a positive experience.
Source: tripadvisor.co.uk
