The Grand Hotel Eastbourne
Latest Reviews
Best Hotel experience we have ever had, been to a few but none match this hotel. You pay for quality and that's exactly what you get and more.
The staff are so helpful and friendly, nothing is too much for them to help your stay be an enjoyable one( hats off to the two concierge's Carl and Dave, they were so helpful and chatty).
The staff are so helpful and friendly, nothing is too much for them to help your stay be an enjoyable one( hats off to the two concierge's Carl and Dave, they were so helpful and chatty).
Source: google.com
My 6th year staying at The Grand, stayed for 2 weeks over the tennis period. As usual everything was simply wonderful, the service, the rooms and evening meals...perfect. See you all next year!
Source: google.com
A quintessential hotel just across from the road from the beach.
The decor and ambience of the hotel takes you back to a bygone era when the English grand hotels were st their best.
Inside, the decor feels plush, except for a few tired areas that need renovating and refurbishing.
We went for cocktails. At £20 each the service really needs to live up to the price. Slow and awkward, the service needs to come across as better than ‘kids trying’. Plus, the menus were sticky and it could do with a dust (See picture).
The decor and ambience of the hotel takes you back to a bygone era when the English grand hotels were st their best.
Inside, the decor feels plush, except for a few tired areas that need renovating and refurbishing.
We went for cocktails. At £20 each the service really needs to live up to the price. Slow and awkward, the service needs to come across as better than ‘kids trying’. Plus, the menus were sticky and it could do with a dust (See picture).
Source: google.com
Lovely hotel and excellent spa. strange that you can only book 2 nights over a weekend directly (including calling) but can book 1 night via other websites. Apart from that, the Spa team were excellent and checking was a breeze (room was ready early!). I have seen lots of comments about the hotel being run down - I have yet to see any sign of that. It's probably not "5 star luxury" but still very nice.
Source: google.com
Lovely hotel. Spacious and airy. Good staff.
Source: expedia.co.uk
Everything fantastic. Staff, service and rooms were all faultless. Highly recommend when in Eastbourne.
Source: google.com
Great overnight out of London!
Source: expedia.co.uk
We had a wonderful stay at The Grand Hotel. From the moment we arrived, the service was warm, attentive and genuinely welcoming. Every interaction with the team felt professional yet personal.
We stayed in one of the suites and were very happy with the space, comfort and overall presentation. The room was beautifully designed, well maintained and had everything we needed for a relaxing stay.
The location is excellent — right by the beach, which made it ideal for morning walks and easy access to the seafront.
A truly enjoyable experience. Elegant surroundings, thoughtful service and excellent attention to detail. Highly recommend and would happily return.
We stayed in one of the suites and were very happy with the space, comfort and overall presentation. The room was beautifully designed, well maintained and had everything we needed for a relaxing stay.
The location is excellent — right by the beach, which made it ideal for morning walks and easy access to the seafront.
A truly enjoyable experience. Elegant surroundings, thoughtful service and excellent attention to detail. Highly recommend and would happily return.
Source: google.com
we arrive quite early wanting drinks in the bar which wasn't a problem,
but it was really really slow service and there wasn't many people about to be honest
Even tried sitting on the patio Service was even worse
we thought we made a serious mistake booking this place for our wedding anniversary, which is 39 years
we got our room and got changed for the evening
as the evening started different staff arrived and things changed.
We had a fantastic evening meal a brilliant piano player during the meal.
(I believe his name is Roy.)
All the food was spot-on to be honest and then we left there and discovered there was a jazz band in the main bar which was absolutely brilliant as well
in that main bar there was more efficient staff that looked after us very well so the evening made up for the slow service in the day
so all in all really enjoyed it was quite expensive though but it is the grand hotel Eastbourne
there was certain members of staff that are amazing
they've been there in a long long time would return for them
but it was really really slow service and there wasn't many people about to be honest
Even tried sitting on the patio Service was even worse
we thought we made a serious mistake booking this place for our wedding anniversary, which is 39 years
we got our room and got changed for the evening
as the evening started different staff arrived and things changed.
We had a fantastic evening meal a brilliant piano player during the meal.
(I believe his name is Roy.)
All the food was spot-on to be honest and then we left there and discovered there was a jazz band in the main bar which was absolutely brilliant as well
in that main bar there was more efficient staff that looked after us very well so the evening made up for the slow service in the day
so all in all really enjoyed it was quite expensive though but it is the grand hotel Eastbourne
there was certain members of staff that are amazing
they've been there in a long long time would return for them
Source: expedia.co.uk
Great staff,very helpful,made the visit a real treat
Source: expedia.co.uk
A beautiful hotel with such professional staff yet so friendly and helpful. Breakfast and dinner was excellent and the outdoor and indoor pool lovely. Gardens are well kept and very pretty.
Source: expedia.co.uk
Fabulous hotel, lovely rooms, great breakfast
Source: expedia.co.uk
Staff were exceptional. Attentive, smiley, knowledgeable, friendly, and efficient. Poached eggs on one day were the best ever. The hotel is a step back in time and the management have organised it well.
Source: expedia.co.uk
The product does not match the price The suites are in a desperate need of a upgrade. Everything looks so tired.
Source: expedia.co.uk
Lovely staff, the property is very grand including the dining room and lobby. Room itself slightly outdated but lovely amenities. Spa area also slightly outdated but enjoyable. Staff were wonderful!
Source: expedia.co.uk
Comfortable hotel for a relaxing break.
Source: expedia.co.uk
I came here with my family for a 3 night stay. I booked a pregnancy massage and a facial for my daughter. I was very disappointed with my treatment as I was unable to relax as I could here loud talking from close by. I did address this with the masseuse who did nothing about it. I've also addressed this with the mangers PA who tried to blame the talking on my daughter who was having a facial. Firstly my daughter is a teenager and is very shy secondly the manager said the door had to be left open as she is a minor and a parent had to be present for safety reasons. This was not made clear to us so neither myself or my husband was present. I told the PA that I clearly heard a male and female talking loudly. My treatment was over an hour long and my daughters facial was about 20 minutes long. The noise was before my daughter's treatment. The PA has decided to ignore my email stating this matter which is quite a poor show and response for a 5 star hotel.
Source: google.com
We enjoyed a spa day at the hotel. We started with a swim in the warm, sizable pool followed by a sauna and a jacuzzi.
We then had a very relaxing massage and a pedicure.
The afternoon tea, which followed was sensational. There were a range of different sandwiches, scones and delicious cakes. We were offered top ups for tea and sandwiches. My sister was also given a small birthday cake, which was a nice touch.
The staff were very pleasant and professional.
It was such a lovely day, which I would do again.
We then had a very relaxing massage and a pedicure.
The afternoon tea, which followed was sensational. There were a range of different sandwiches, scones and delicious cakes. We were offered top ups for tea and sandwiches. My sister was also given a small birthday cake, which was a nice touch.
The staff were very pleasant and professional.
It was such a lovely day, which I would do again.
Source: google.com
Having read the reviews before booking, I knew that the hotel was worn down and in need of a major renovation so I was not surprised. But the rooms are spacious with a nice view. The lady at the health club was very welcoming and nice to our babygirl. Unfortunately I felt that a few things could be fixed: one of the bathrobes had holes in it, and the staff at the bar seemed way too young and took forever to come to our table. Prices for the room was a bit too high for the quality (GBP157 on a Sunday), a fair price would be around GBP110. Food and drink prices are insane for the quality and level of service: GBP20 for a tasteless cocktail, GBP50 for breakfast! This is not the Ritz, it is an old fashioned hotel which needs to be upgraded! I don’t understand why they have the SLH label.
But we had a good time at the hotel and enjoyed the indoor pool.
But we had a good time at the hotel and enjoyed the indoor pool.
Source: google.com
Had the afternoon tea, we are regular guess and come here often x one of the best afternoon teas I’ve ever had!
Source: google.com
Lovely for a special treat. We had to change rooms on arrival as was not suitable. We were charged extra,as the next room was, according to hotel,an upgrade. Very helpful and friendly staff. Especially the concierge, in particular Cole.Most items purchased, have a fixed gratuity added,regardless of service. The slamming of other bedroom doors was annoying. Bill was incorrect, tried to charge us an additional £80.
Source: google.com
Simply stunning 😍
Source: google.com
Whilst I have not stayed overnight at the hotel as I am a local, I am a regular visitor for drinks and snacks. Regardless, the quality of the service and the friendly staff is excellent.
Highly recommended
Highly recommended
Source: google.com
It was my first time ever staying in such a luxury hotel I had such an amazing time I felt like royalty they were really really friendly. Really welcome, it was the first time I’ve ever asked staff to take my bags up to my hotel room. It was so nice. The room itself was amazing with a king size bed a sofa armchair dressing table beautiful bathroom a beautiful balcony tea and coffee facilities with a proper coffee makerthe facilities was amazing endorsement for outdoor swimming pool Jacuzzi Jacuzzi steam room the gym was so amazing. The whole building was beautiful. The room service was Really good can’t Though It in any way I only stayed for a night, but I wish I could’ve stayed longer, I would love to come back to this hotel such an amazing experience.
Source: google.com
Our stay was ok and the public rooms very good. What you would expect from the era the hotel was built.
Bar was fine but expensivd and breakfast a bit of a lottery.
We reserved a table for our ladt morning only to find it had been taken by a single person keen to film/ photo his experience - our reservation was of no concern to the staff.
Our breakfast was good and liked the late finish - 10:30 am but service was intermittent.
Like the hotel but expensive.
Bar was fine but expensivd and breakfast a bit of a lottery.
We reserved a table for our ladt morning only to find it had been taken by a single person keen to film/ photo his experience - our reservation was of no concern to the staff.
Our breakfast was good and liked the late finish - 10:30 am but service was intermittent.
Like the hotel but expensive.
Source: expedia.co.uk
