One Answer Insurance

4.9/5 based on 2490 reviews
Latest Reviews
James Askew performance was outstanding.He went the extra mile to make sure i got the the best deal within the shortest time possible.
trustpilot.com
Source: trustpilot.com
Customers service very good and excellent.
The guy was so good and proper time to give me and fully satisfy.
Too happy take the insurance with you
trustpilot.com
Source: trustpilot.com
Great guy said and done what was promised I would definitely recommend
trustpilot.com
Source: trustpilot.com
Really good service, James was really helpful and found a great deal even though my background was not the cleanest.
trustpilot.com
Source: trustpilot.com
I was happy with the level of customer service I received from OneAnswer Insurance. Professional, efficient and friendly service. Would recommend.
trustpilot.com
Source: trustpilot.com
Great guy. So useful. Answered every single question I had and was overly helpful. Couldn’t ask for anything better. He said he would call me back and he did. He called back before the time he said he would which was great as he knew how important it was for me to hear back from him! He was the kindest guy have spoken to in a few years. Knew exactly how to speak to you and had LOTS of manners!!! Thank you
Would different use you again. Tariq Boudehane
trustpilot.com
Source: trustpilot.com
Brilliant customer service give me everything I ask for thank you
trustpilot.com
Source: trustpilot.com
Great services
trustpilot.com
Source: trustpilot.com
Excellent and Helpful service
trustpilot.com
Source: trustpilot.com
I feel better myself and its a excellent service.
trustpilot.com
Source: trustpilot.com
I have used this company for both my vehicles for a couple of years now. This year however Daniella who dealt with my renewal went over and beyond to ensure everything was in place for me as i was out of the country even with the vehicle she had not dealt with. Now thats customer service as it should be.. thank you Daniella
trustpilot.com
Source: trustpilot.com
really friendly customer service team
trustpilot.com
Source: trustpilot.com
Very honest and helpful person Mr Danny. And I m very happy to buy insurance with him. Thanks
trustpilot.com
Source: trustpilot.com
The lady I dealt with (Danni) was knowledgeable and helpful. She kept her commitments to call me when she said she would regardless of not having received the information requested from Insurers- ensuring I was kept up to date with the progress of my renewal. I've been with this broker for 5 years owing to their customer focused approach and friendly staff. No hesitation recommending this broker to others.
trustpilot.com
Source: trustpilot.com
Myself and my husband have our Home contents with One Answer insurance. The process was very simple and the staff were nothing but friendly and helpful. Would definitely recommend. Small local businesses like this deserve more appreciation
google.com
Source: google.com
Great when asking for money but delivering a service is another issue. Our concern was not handled properly. You should really review the calls of your agents so that you would know how bad they treat your clients.
thebestof.co.uk
Source: thebestof.co.uk

Reply from David Ruddle:
Thank you for your feedback, we believe you are in contact with the management team at One Answer Insurance who are investigating this.
Customer service is a disgrace, I have tried contacting for 2 weeks now and been left on hold for over 40 mins and then cut off each time, no response on web chat either.. would never recommend to anyone
thebestof.co.uk
Source: thebestof.co.uk

Reply from David Ruddle:
Thank you for your feedback, we have contacted you by email to see if we can help resolve this.
I've not taken out a policy with thease yet but tariq and is manager are keeping me up to date with finding me the best prices up to now can't fault them thanks.
google.com
Source: google.com
Very helpful. Sorted insurance, minimum fuss thanks to Joel- made a difficult situation far easier. Good follow up and support from the team.
google.com
Source: google.com
Very helpful, with a good renewal price. Drew was excellent.
google.com
Source: google.com
Excellence service received especially from the agent Joel Stinner who could not have been more helpful. Would recommend to anyone.
google.com
Source: google.com
Drew Reed from 1answer was the most helpful in my situation sorting out my van insurance which thrown up loads of horrors for me,Drew navigated through it all to allow me not to worry about it any further .Totally professional,great communicator and i would highly recommend Drew to anyone who requires his services.
google.com
Source: google.com
Very helpful and not pushy
google.com
Source: google.com
What a star Joel was. Never gave up trying to find a lower price. I had lots of changes to make and a real troublesome situation and he was kind polite and never made me feel too much trouble. Only point of trouble is the getting through as you do have to wait a long time listening to bad music till you get a human but worth the wait.👍🏻👍🏻
google.com
Source: google.com
I have many convictions and was given a very good quote with this company. A friendly man set up my policy and helped me find something I could afford and then Rebecca helped me to get my documents and work out how to use the share code which I struggled to do myself. She was very kind and helpful and i am pleased with my insurance policy and would recommend.
google.com
Source: google.com
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🎉 Celebrating 10 Years of Excellence! 🎉
04/02/2025

Today, we celebrate our incredible System and Network Manager, Doug Crook 💻✨ Read article
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Best Business Winner 2014
Best Business Winner 2014
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