Lightning Fibre

4.9/5 based on 4110 reviews
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We're polite efficient and arrived punctually.installation was done with minimum fuss and everything left clean.
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Efficient, friendly and timely service
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Friendly and professional
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Excellent installation by two lovely girls (Jess & Georgie). Very clean and tidy, and extremely professional.
The Fibre service has been brilliant so far.
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Seamless installation in a top floor flatby a friendly team!
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Excellent communication throughout. I had reason to send them a few emails and all were responded to within 24 hours. Staff were always polite & helpful and fitters were excellent. Talked me through where I wanted the modem and left no mess.
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The two people arrived on time and set it all up and adjusted the broadband on the laptop and television and it all seems to be working well.
trustpilot.com
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Great service all round from the phone staff to the installation boys. All very polite and friendly. A local company offering a great broadband package at a great price. Highly recommended.
Cheers Gary.
trustpilot.com
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Good communications throughout purchase and on day of installation. Everybody involved friendly. Messy installation job, router mounted wonkily and precariously on the wall, brick and plaster dust left for me to clear up, a large hole made in the wall in error badly filled, leaving me another task to sort out. Upload and download speeds a third of what they should be.
trustpilot.com
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Great team, friendly, polite and very efficient.
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So easy to set up and the communications with various teams was good. Phone call in advance of the installation was appreciated. Installation was quick and the engineer explained and helped me set things up.
I was with SKY for many years and they could not match LFs offer so I switched and I have been really impressed.
I have had positive interactions with sales, accounts and installation teams and found each department to be focused on service delivery. Well done it's not easy in today's climate.
I recommend switching, I have had faster more stable internet connectivity and it's affordable, what's not to like.
trustpilot.com
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Brilliant service from telephone call all the way through to installation
Very happy I switched from sky
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The guys who came and did the installation were very polite and tidy and so far the internet has been good, fast and no dropping out. Great to have a local company providing this, the customer service has been second to none. Good value too.
trustpilot.com
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Installation was quick and tidy from the great team of Levi, Callum and Matt. Such a pleasure also to deal with such helpful and caring people without the hassle of 'choosing options' on a phone and waiting to get an answer.
trustpilot.com
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Informative and efficient at every stage from initial enquiry through to installation. Excellent communication throughout.
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Went in within an hour and had no issue since getting 1004mb download and upload so very pleased .
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I had to find a new broadband supplier quickly, I tried lightning fibre, and I'm really glad I did. The service was brilliant from signing up to installation. Good prices, really quick and very efficient set up. The installation men were very professional, and for the first time ever my wifi hasn't even flickered. So far so good. I would definitely recommend to anyone. They are doing a good job at customer satisfaction unlike a lot of other companies.
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Great service
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Fast, efficient, easy process
Liam and Jacob were brilliant!
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Jack and Matt did a great very neat job of installing
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Great people, great service for a fair price.

It's a wide world and things rarely go absolutely smoothly, but with Lightning, the staff take ownership and the firm is flexible enough to be able to react and sort things out effectively and quickly. For example, their equipment in the ground is theirs, not piggy backed on someone else.

I'm paying less than I did with a big national provider, have confidence in my new supplier and get a rock-solid service, nearly ten times as fast as my old ISP.

I'm delighted, and so will you be!
trustpilot.com
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Excellent service and great instillation, very fast and very friendly.
The WiFi is incredible.
trustpilot.com
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Liked their professionalism and knowledge. I had fibre within 1 hour of them arriving at my property and they left everything tidy and clean.
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1st class service and support
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Excellent service good instalation team and good follow up service
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