Lightning Fibre
Latest Reviews
Many thanks to Tanya, Josh and Aaron the team that just installed Lightning fibre into my home. They've done a great job, they explained everything I needed to know and their workmanship was very professional and friendly.
Source: trustpilot.com
Dan Tony and Rachel called and said we’re running early so can we come now….?
I was in so they came…. All went well… They we’re very professional and explained everything as it went along…they tidied up after themselves ..tested everything was working ..made sure I was happy… left the paperwork off they went.. one happy customer and the team are a credit to the company
I was in so they came…. All went well… They we’re very professional and explained everything as it went along…they tidied up after themselves ..tested everything was working ..made sure I was happy… left the paperwork off they went.. one happy customer and the team are a credit to the company
Source: trustpilot.com
Excellent service arrived on time to install very polite and helpful in every way ensuring equipment installed where we requested Can’t fault them
Source: trustpilot.com
Cannot fault at the moment. Tony, Dan and Rachel were really polite and did a great job despite the immense heat. Work was tidy and efficient
Source: trustpilot.com
We had our Lightning Fibre broadband connected on Thursday 12th July. The clue is in the name.
Prior to this, we had suffered with a copper based broadband service that was, quite frankly abysmal.
Today we have a genuine Lightning service!
I have got to say that the whole enterprise, from initial contact with the company in 2021 to receiving our magic fibre service installation has been 100% plus.
We had a number of updating mails and calls to keep us in the picture on progress.
The two installation fitters were excellent value. After a brief consultation on the best routing for the cable, they just got on with it in a very professional manner.
They ran the cables and installed the ONT and router with nil disruption or mess. They were very polite, helpful. I regret I was unable to catch their names, but would appreciate this 'thumbs up' being passed on.
Thank you also Rob, Connar and the many ladies I spoke to on LF's sales and support teams over the time.
Highly recommend Lightning Fibre.
Prior to this, we had suffered with a copper based broadband service that was, quite frankly abysmal.
Today we have a genuine Lightning service!
I have got to say that the whole enterprise, from initial contact with the company in 2021 to receiving our magic fibre service installation has been 100% plus.
We had a number of updating mails and calls to keep us in the picture on progress.
The two installation fitters were excellent value. After a brief consultation on the best routing for the cable, they just got on with it in a very professional manner.
They ran the cables and installed the ONT and router with nil disruption or mess. They were very polite, helpful. I regret I was unable to catch their names, but would appreciate this 'thumbs up' being passed on.
Thank you also Rob, Connar and the many ladies I spoke to on LF's sales and support teams over the time.
Highly recommend Lightning Fibre.
Source: trustpilot.com
Have been looking forward to going onto fibre since the company came to the south east. Finally got around to contacting back the customer services team to order now and I was given a slot within a couple of weeks.
Fibre was installed on Monday 11th July 2022 with the installation team of Dan, Tony, Matt and Fionn.
The whole team were friendly and efficient, you could tell they knew what they were doing and worked really well together. After asking where I would like the connection installed they got to work and the installation was complete with fibre up and running within a couple of hours.
They were professional, polite and tidy, even hoovered up anything that was caused from the installation.
Overall the installation service could not have been better.
The fibre connection itself is extremely fast and the price is incredibly competitive as it is much more affordable than the older internet firms still charging extremley high prices for a a margin of the speed of true fibre.
The customer service team itself are easy to get hold off, so if you are looking for decent internet with as good service as the speed of fibre I would highly recommend Lightning Fibre!
Fibre was installed on Monday 11th July 2022 with the installation team of Dan, Tony, Matt and Fionn.
The whole team were friendly and efficient, you could tell they knew what they were doing and worked really well together. After asking where I would like the connection installed they got to work and the installation was complete with fibre up and running within a couple of hours.
They were professional, polite and tidy, even hoovered up anything that was caused from the installation.
Overall the installation service could not have been better.
The fibre connection itself is extremely fast and the price is incredibly competitive as it is much more affordable than the older internet firms still charging extremley high prices for a a margin of the speed of true fibre.
The customer service team itself are easy to get hold off, so if you are looking for decent internet with as good service as the speed of fibre I would highly recommend Lightning Fibre!
Source: trustpilot.com
The installers were polite and efficient. They listened to my concerns about the installation and carried it out in a workmanlike way. A full test was carried out at the end and the operation explained to me. No resevations at all.
Source: trustpilot.com
My fibre service was installed on 7th July 2022. The installation team of Zack, Aaron and Josh were very efficient and friendly and my service was up an running within three hours. This was helped by a pre-installation visit by Zack, the installation manager, so I could arrange some preparation work before the installation day. The Sales team are friendly, my only disappointment was the three month slip in the initial forecast for going live. I have used my own router and the technical support responded promptly to the support ticket raised. Overall, I'm very impressed.
Source: trustpilot.com
Brilliant service. Engineers where great with brilliant customer service
Source: trustpilot.com
Early days - here's a follow up review regarding installation and the initial service.
It was installed today. A few engineers and Lightning Fibre vehicles turned up to do the installation. I pointed out where I would like the equipment installed and they happily went ahead with that. The installation took approximately 2 hours to finish and the engineers even tidied up after - asking where the hoover was.
Sorry I don't know (or possibly remember?) the names of the engineers who did the installation, but they were all friendly and helpful.
Regarding the service, the service was initially installed on the supplied Zyxel router and extender. It's good hardware but I already have my own MikroTik router and mesh so I switched it over after they finished. It was pretty much plug and play. For the technically minded and curious, the connection is established using IPoE/DHCP and thankfully not the somewhat dated PPPoE that many other internet service providers still use.
The few random speed tests I've done have been superb so far, both single and multi thread. All being well the service will continue to be excellent and consistent!
It was installed today. A few engineers and Lightning Fibre vehicles turned up to do the installation. I pointed out where I would like the equipment installed and they happily went ahead with that. The installation took approximately 2 hours to finish and the engineers even tidied up after - asking where the hoover was.
Sorry I don't know (or possibly remember?) the names of the engineers who did the installation, but they were all friendly and helpful.
Regarding the service, the service was initially installed on the supplied Zyxel router and extender. It's good hardware but I already have my own MikroTik router and mesh so I switched it over after they finished. It was pretty much plug and play. For the technically minded and curious, the connection is established using IPoE/DHCP and thankfully not the somewhat dated PPPoE that many other internet service providers still use.
The few random speed tests I've done have been superb so far, both single and multi thread. All being well the service will continue to be excellent and consistent!
Source: trustpilot.com
When my broadband contract came to an end I called my supplier to negotiate a better deal. They offered me very little. I called Lightning Fibre and not only did they offer a much faster speed, but it was cheaper than my current provider. They also gave me a free period while I cancel my current provider so I'm not paying twice. They have been helpful and knowledgeable throughout and the installation was done with no fuss or mess, just a clear explanation of what what would be done. The installation team were polite, professional and happy to talk through the installation option that I wanted. I only wish I'd called them sooner. It's only been a few days but speeds are holding up and everything looks good. I would definitely recommend them.
Source: trustpilot.com
Lightening Fibre went live in our road and we had our fibre broadband connected on Thursday 7th July.
We are very pleased with the service Lightening Fibre have provided so far.
Our current broadband contract does not finish until the end of September. However Rob, Lightening Fibre's sales consultant, offered us a cunning scheme, whereby we will not be charged for their service before our current contract finishes. An offer we could not refuse!
On the day, the installation fitters Charlie and Josh were excellent. They obviously knew what they were doing. They ran the cables and installed the network terminal and router with very little disruption and no disernable mess. They were also very polite and helpful and even moved our heavy potted bay trees back into position before they went.
We had one wobbly moment linking our home ether network to the router, but as soon as we put the router IP address 192.168.1.1 into our browser window - the Zyxel admin window appeared and the set up was easily completed.
We are vey happy to recommend Lightening Fibre.
We are very pleased with the service Lightening Fibre have provided so far.
Our current broadband contract does not finish until the end of September. However Rob, Lightening Fibre's sales consultant, offered us a cunning scheme, whereby we will not be charged for their service before our current contract finishes. An offer we could not refuse!
On the day, the installation fitters Charlie and Josh were excellent. They obviously knew what they were doing. They ran the cables and installed the network terminal and router with very little disruption and no disernable mess. They were also very polite and helpful and even moved our heavy potted bay trees back into position before they went.
We had one wobbly moment linking our home ether network to the router, but as soon as we put the router IP address 192.168.1.1 into our browser window - the Zyxel admin window appeared and the set up was easily completed.
We are vey happy to recommend Lightening Fibre.
Source: trustpilot.com
I ordered Lightning Fibre
Source: trustpilot.com
I would 100% recommend Lightening Fibre as your internet provider.
We now work from home so a strong and high speed connection is essential. Far better than previous supplier and well worth the wait.
The cost is also so much better value, especially with the high level of customer service that comes with it. Within the first few days of connection we had a few issues (which is common with fibre connections) - Engineers were round within the hour of calling! You do not get that with any of the big providers.
I would 100% recommend Lightening Fibre, it was well worth of the traffic disruptions over the last few years!
We now work from home so a strong and high speed connection is essential. Far better than previous supplier and well worth the wait.
The cost is also so much better value, especially with the high level of customer service that comes with it. Within the first few days of connection we had a few issues (which is common with fibre connections) - Engineers were round within the hour of calling! You do not get that with any of the big providers.
I would 100% recommend Lightening Fibre, it was well worth of the traffic disruptions over the last few years!
Source: trustpilot.com
Excellent install and very professional byTanya,Eitenne and Jasa ! and customer service from Kirk and Conner ! You guys should all be proud of your self’s and a great team effort,well done. Fully recommend this local company and outstanding staff !
Source: trustpilot.com
quick tidy polite and didn't eat all the biscuits
Source: trustpilot.com
Excellent service from Lightning Fibre. Efficient, friendly and professional.
Would recommend.
Would recommend.
Source: trustpilot.com
Just wanted to say how impressed I have been with Lightning Fibre. Specifically:
1. they worked hard to offer me a deal which fitted with the timescale of my current Sky contract and was attractive financially;
2. The installers were friendly, helpful and obviously understood that we want unobtrusive and unintrusive cabling;
3. Initial setup was painless and everything worked!
1. they worked hard to offer me a deal which fitted with the timescale of my current Sky contract and was attractive financially;
2. The installers were friendly, helpful and obviously understood that we want unobtrusive and unintrusive cabling;
3. Initial setup was painless and everything worked!
Source: trustpilot.com
Installation went smoothly and the company has been very helpful over the phone. Only supplier in our area of fibre, we have gone from 70mb download speeds with sky to 500mb-1gb depending on wireless or Ethernet. Would recommend!
Source: trustpilot.com
Excellent professional service. Phone answered within 4 rings, no wait like other utilities. Engineers professional and charming giving advice. Oh, the speed of the internet is a steady 100mbs. Well done lightning fibre. Watch out all others.
Source: trustpilot.com
I’m very impressed with Lightning Fibre. Their installers Charlie and Josh were sympathetic to our house and how to run in the fibre cable and site the equipment, and then they agreed how they would do it with me first. Their installation was incredibly neat and tidy. When testing the line they realised there was a problem down the street. Rather than leaving me to raise a ticket myself, they retained ownership for my problem and came back later that day and fixed the problem in the street. I was up and running in a day, despite the technical challenges. I was impressed by their attitude of taking ownership for getting us connected, and their ability to figure out the problems, and then actually fixing them. Really, great job Lightning Fibre! I now have 10x the bandwidth to the house, no buffering on 4K streaming simultaneously by every member of the household. Very happy!
Source: trustpilot.com
the installation went without a hitch. Tanya and Joao know their stuff ! The broadband speed is so fast compared with our old supplier. All calls that I have made to Lightning Fibre have been answered very promptly by people who have all of the answers.
Very impressed with the company
Very impressed with the company
Source: trustpilot.com
Brilliant service from start to finish. We got connected about 3 weeks ago to Lightning Fibre. The internet service we were getting before ( and paying more for) was dreadful. Now having Lightning Fibre has literally changed our lives - and that's on the cheapest package! The Lightning Fibre people are a pleasure to deal with - in person & on the phone - a breath of fresh air. They seem to actually care about their customers. Exceptional company, exceptional service. We would highly recommend Lightning Fibre. Also it's great to have a local Eastbourne company providing this super service.
Source: trustpilot.com
A very promising start! I was a bit nervous on the installation morning about running the cable into my flat but Dan & Tony were great chaps, talked through the options with me and did a very tidy & professional job, even though they needed a 1m drill bit to get through the wall! The performance is absolutely off the scale, obviously it's early days but it's 20x faster than I could get with my previous ISP. I'm so glad I went with a local company with local customer service.
Source: trustpilot.com
Lightning Fibre have just completed the installation of the cabling at our block of 21 flats, to enable residents to connect to their service as and when they wish to do so. The cabling is neat and unobtrusive, and the installation teams were most considerate, removing boots before entering flats, carefully replacing items that needed to be moved and cleaning up after themselves. An excellent job!
Source: trustpilot.com
