Lightning Fibre
Latest Reviews
Rapid install and immediate fast fibre broadband.
Source: trustpilot.com
Friendly and knowledgeable staff from initial phone call to place an order. The team were not pushy at all, and helped me pick the service best for me.
The installation team were incredibly professional, polite and conscientious and I was up and running within an hour.
Oh and the service? It's very quick and seems reliable so far! I wouldn't hesitate to recommend this company and service assuming it's available to you!
The installation team were incredibly professional, polite and conscientious and I was up and running within an hour.
Oh and the service? It's very quick and seems reliable so far! I wouldn't hesitate to recommend this company and service assuming it's available to you!
Source: trustpilot.com
The team was friendly, knowledgeable and answered all my questions with ease. As someone with 25 years of experience in the networking industry, starting with token ring networks and holding multiple high-tier certifications, including Cisco, I can confidently say that if you're considering a fibre service provider, choose these guys. No unnecessary hassle, no unexpected price hikes during your contract and no frustratingly long wait times to speak with a real person. Exceptional service all round. Keep up the great work!
Source: trustpilot.com
Both the external and internal installation was completed without any problems or fuss to ourselves by Dom and Ricky. The quality of the signal is as good as our original BT signal at half the price , we are having a small problem with the WiFi signal, just letting it bed in otherwise may need an extender, but overall very pleased.
Source: trustpilot.com
I reported my fibre broadband had gone down mid afternoon on a Thursday via the lightning fibre website. I received a call within an hour and when it was clear I couldn’t resolve the issue myself an engineer was booked in. They arrived ( earlier than expected) and resolved the issue within 30 minutes.
The customer service was excellent from start to finish.
The customer service was excellent from start to finish.
Source: trustpilot.com
Very polite and efficient Engineers. Great communication. Very pleased with the work carried out. Thank you lighting fibre
Source: trustpilot.com
My installation has just taken place by City Fibre on behalf og Lightening fibre. I won't rate them because the installers are a different company.
What i am.paying for is good internet service, so hope i can get this.
On signing up, i was told that i could get one booster free and id need to pay for any others, however yesterday, after signing up i was told it would be £4 a month more to use boosters, so conflicting advice already.
The 14 day period where you can see how the service works and then keep or change your mind is strangely organised as the person on the first sign up call couldnt offer me a installation date the next day for example, so by the time its installed you might well have passed the 14 day cooling off period, making it a bit worthless and pointless. When i phoned testerday before switching over, i spoke to someone and suggested my 14 day period would / should start now and she typed / raised a concern.
Also, i was told on my sign up call that engineers, which are commissioned to do the installation work for lightening fibre, would help me sinc all devices and TVs. It was the TVs i was bothered about, but this was not true. They didnt do this. Being a technophobe it will take me a few days to do this, therefore having less time to test out the service over the next 14 days. If it doesnt work well, i will raise the 14day issue.
I wish i wasnt told one thing and then hear something different by people working for the same company with the same policies.
The internet access, success and speed is what we are paying for from Lightening fibre, not the installation process, which is infact done by a different company. I hope this is good internet, after a damaged cable was replaced. Fingers crossed this works.
What i am.paying for is good internet service, so hope i can get this.
On signing up, i was told that i could get one booster free and id need to pay for any others, however yesterday, after signing up i was told it would be £4 a month more to use boosters, so conflicting advice already.
The 14 day period where you can see how the service works and then keep or change your mind is strangely organised as the person on the first sign up call couldnt offer me a installation date the next day for example, so by the time its installed you might well have passed the 14 day cooling off period, making it a bit worthless and pointless. When i phoned testerday before switching over, i spoke to someone and suggested my 14 day period would / should start now and she typed / raised a concern.
Also, i was told on my sign up call that engineers, which are commissioned to do the installation work for lightening fibre, would help me sinc all devices and TVs. It was the TVs i was bothered about, but this was not true. They didnt do this. Being a technophobe it will take me a few days to do this, therefore having less time to test out the service over the next 14 days. If it doesnt work well, i will raise the 14day issue.
I wish i wasnt told one thing and then hear something different by people working for the same company with the same policies.
The internet access, success and speed is what we are paying for from Lightening fibre, not the installation process, which is infact done by a different company. I hope this is good internet, after a damaged cable was replaced. Fingers crossed this works.
Source: trustpilot.com
I liked your company when they were laying the Cables all neat and tidy. And so nice that you are a local company helping with imploring local people.
Source: trustpilot.com
Very friendly and efficient men
Source: trustpilot.com
Very polite, did the job within an hour.
Source: trustpilot.com
Helpful communication over the phone. The two engineers who came to set it up were good at explain what they were doing, talked about it once it was fitted and were respectful.
Source: trustpilot.com
Installation was a bit of a pain as the wiring wasn’t good around my area. But after that was I’m happy with the service thus far. Customer service was great!!
Source: trustpilot.com
Basically everything went very well only criticism is that we were not talked through things enough when the installation was completed he seemed quick to get away this may be okay for tech savvy younger people but not oldies like us! This applied especially to the landline.
Source: trustpilot.com
The whole installation went very well, after a considerable wait for the connection. Courteous and professional.
Unfortunately I was not told of the possibility that my pc could be too old. I can not connect to fibre and have to use the ethernet, which is not too good. Also I can not connect the printer for that reason., I could have bought a new pc while my daughter was here and I could connect now. Unfortunately I am an older woman and not very computer literate. For this reason I will have to wait until my daughter visits again.
Had we been warned we would have bought a new pc before the installation of your fibre.
I
Unfortunately I was not told of the possibility that my pc could be too old. I can not connect to fibre and have to use the ethernet, which is not too good. Also I can not connect the printer for that reason., I could have bought a new pc while my daughter was here and I could connect now. Unfortunately I am an older woman and not very computer literate. For this reason I will have to wait until my daughter visits again.
Had we been warned we would have bought a new pc before the installation of your fibre.
I
Source: trustpilot.com
Fast professional service engineers were very helpful and clean working. Very happy
Source: trustpilot.com
Easily arranged and brilliant fast wifi.
Source: trustpilot.com
The office based staff are friendly and polite and most importantly not pushy. The installers were also friendly and polite and installed the equipment where we wanted it rather than where they wanted to put it, unlike the sky fitters last time. I couldn’t be happier with the service, a real breath of fresh air.
Source: trustpilot.com
Very efficient and on time. The men were polite and completed the work very efficiently. I was informed about everything before and am completely satisfied. The cost is much cheaper than my previous provider. Local firm, so communication was easy. I have no complaints and am pleased with the service provided. I did not encounter any problems with the change over.
Source: trustpilot.com
Great service from Dom and Ricky. Even came a day earlier and fixed up my broadband. So polite and great working!
Source: trustpilot.com
It was so easy from start to finish. Engineers were respectful and took their boots off, when coming inside my home. Everyone that I came into contact with was pleasant, friendly and polite
Source: trustpilot.com
The installation was done by Conor and Leon, who were fantastic. Conor consulted with me first about where the wiring should go on the outside of the house. It was all done in a couple of hours and now we're enjoying a super fast connection.
I highly recommend this company.
I highly recommend this company.
Source: trustpilot.com
Cable in wrong port. Everything was fine except the engineer plugged the cable from the modem into the wrong port on the router. We were told it would take about an hour before the internet was up so it was a while before we noticed the error.
Source: trustpilot.com
Changed to Lightning Fibre from a different provider. Was a completely seamless service from start to finish. Conor the Engineer was brilliant, so efficient and very polite. Very happy with my choice to switch!
Source: google.com
Dom and Ricky turned up at my new home in Heathfield today to hook up Lightning Fibre’s 2.5 Gbps package, and they absolutely nailed it. The whole install was finished in no time, yet they still took the care to show me exactly how the cables would be routed and walked me through the ONT and the rest of the kit so I know what’s what. Friendly, efficient, and highly professional—thank you both for delivering such outstanding service on behalf of Lightning Fibre!
Source: trustpilot.com
Great service and prices. Fast internet.
Source: trustpilot.com
