Had a lovely afternoon tea at the Cumberland recently. Lovely sea views, great customer service - highly recommend!
Reply from Cumberland Hotel Eastbourne: Thanks so much for your feedback Ditzy Media, we're delighted you enjoyed your visit and we hope to welcome you again in the future.
In August 2016, flacksd said:
Booked in here at £45 PPPN including breakfast.
Hotel itself looks a little rundown was perhaps quite fine at one point,
Annoyingly there is signage showing you to an entrance that is blocked off. The entrance is at the side.
Car parking - park down the side of the hotel they give you a pass at £1/day - bargain.
The open plan areas are comfortable and spacious and there is a lift to rooms.
The room was comfortable without being sumptuous you can probs get bigger televisions etc but the room had everything I needed. Bathroom a little smaller a bath is a half.
WiFi practically none in the room which I find annoying in this modern age. Plenty at reception though.
Staff here really make a difference everyone I met couldn't do enough to help you and all in all these rates and his service it was a bargain and I fully recommend it.
Stayed 2 nights in this hotel for the Airshow. Due to unforeseen circumstances, we had to change our booking twice in two separate occasions. Our requests were dealt with without a problem and duly confirmed by prompt e mails. Reception staff were polite ,professional and very friendly .Our room on the first floor had a seaview with a shared balcony that was perfect for viewing the Airshow .Breakfast was good with an excellent choice of food. Once again very friendly and efficient staff made for an enjoyable meal .As this is an old hotel you will probably experience very creaky floorboards which can be irritating at night, but this was minor blip. We will definitely stay at this hotel again.
Reply from Cumberland Hotel Eastbourne: Thank you for a lovely revue Graeme C, we're delighted you enjoyed your stay with us and we look forward to welcoming you back in the future.
In August 2016, mayandgraeme said:
Booked this hotel for a 2 night stay for The Eastbourne Airshow. Due to a change of fixture dates for our football team, we had to amend our dates twice on separate occasions .Our requests were dealt with without problem and duly confirmed by prompt emails. We found the reception staff polite and professional and very friendly. When we got to our room we were delighted to find we had a first floor seaview room with a shared balcony overlooking the bandstand, perfect for viewing the Airshow. Breakfast was good with an excellent choice of food .Again ,the staff were friendly and very efficient.
One point previously mentioned in reviews is the creaky floors which can prove to be disturbing during the night ,but this is an old hotel. Would we stay in this hotel again? Yes ,definitely.
In August 2016, Julie D said:
On arriving at the hotel on Tuesday with a group of 50 of our dancers, several were disappointed at check in by being told that the rooms they had pre booked and paid for in advance were not available. Four guests had paid for sea view rooms, which they didn't get. One family of three had booked a double room with an additional single. They were given a twin room initially, and when they said they needed a double bed were told that there were 'none available' at the hotel and that none of the family rooms had double beds, despite having confirmation from the hotel myself several weeks before that everyone would get the rooms they had asked for. The receptionist was unapologetic and offhand with those that were disappointed with the news they would be given rooms overlooking pipework etc. The family of three were eventually moved into a slightly bigger twin room and had a further single bed squeezed in. Hardly the room they had paid for or were expecting to find on arrival. In addition the receptionist told one of my dancers, who is gluten intolerant that they had no prior knowledge of this before she arrived. This was not the case. I had not only emailed in the special dietary requirements weeks before arrival, but I had also spoken to the hotel asking that this information had been received and passed on to the restaurant and I had been assured it had. Then just as I thought this couldn't get any worse, another of my dancers discovered she hadn't been booked in at all for the three night trip, again there was no apology for the mistake just a rooming list pushed in my direction, for me to show her where her name was on the list - it was there of course, right at the top. Looking back in my email conversations with the hotel this lady had been one of the very first to book, back in march, and was clearly listed in email conversations with them. It wasn't so much the problems of people not getting what they had asked for, it was the attitude from reception that followed. Unapologetic and some felt as though they were the ones in the wrong, my dancer was 'found' a room for two nights but told there was no room available for night three as 'they were expecting other guests'. Well, I'm sorry, but the guest that has already paid for three nights, and who is standing right in front of you, is the one you should put first. Her friend offered to share a twin room with her for the third night, thereby saving the situation - but to me, this was wholy unacceptable. There was little remorse shown by the events manager who started the conversation with me with the words 'I told you we couldn't promise sea views when you booked' to which I replied 'then why did you invoice me for them three weeks ago and accept payment?'. At this point she apologised for not checking everything personally - and also agreed that the lady on reception was 'a problem'. This lady on reception most definitely is a problem, which was later confirmed by another receptionist who apologised for her colleagues dour demeanour. The hotel agreed to compensate some of those who lost out on their rooms by partial refunds and in full to the lady who was treated so badly, not only by not being booked in in the first place, but secondly by being left to sort out the problem of her own accommodation for night three. The saddest thing about this whole episode is that it could so easily have been avoided, if only someone had checked my rooming list with more care and consideration. None of these incidents needed to happen at all. If you can't promise a sea view, don't. I would have been able to work with this. I would have told every single one of my dancers that they would have to wait and see on arrival what rooms were available, but I was reassured several times, both by email and on telephone on the months leading up to the holiday, that they were all booked into the rooms they wanted and it wouldn't be a problem. I have been running club holidays for 12 years and have never ever experienced this as a system before. My biggest disappointment is for my lovely dancers, who were so looking forward to the event who were treated so poorly at reception and not sincerely apologised to by the receptionist. It's just unforgivable in my opinion. I really thought that I had found our clubs 'summer holiday home' in the Cumberland, and despite all of the booking in problems, I would probably have tried again as the ballroom was perfect for our group numbers, the food was acceptable for a three star hotel, the communal areas are lovely - the sea views are perfect. The majority of the staff are warm and friendly, especially our cleaner and Sharon who works on the private bar in the evenings. But on our final night I asked for a show of hands to see who would be prepared to come back again and only 4 out of 50 put their hands up. Says it all. Such a shame. My advice for any other clubs booking a trip would be to call up two days before and go through your rooming lists over the telephone one by one to make sure the hotel are completely on the ball before you get there.
In August 2016, Mel L said:
Went there for the physic fair that was being held down stairs... Clean reception... Well staffed up stairs and downstairs... Guests looked like they were enjoying themselves... Downstairs was well air conditioned...
In August 2016, Dasha B said:
Had a lovely Afternoon tea on August 4th together with my daughter. Everything was fresh and tasty. Really enjoyed. Staff member Mike was very polite. I do recommend this place, I will return for sure.
I visit Eastbourne every week or two and have tried most of the hotels along the sea front. About two months ago I tried the Cumberland as my usual hotel was full and I have only ever stayed there since. The hotel is always spotlessly clean and has a very happy atmosphere. The Receptionists are always welcoming and go the extra mile to help guests. It's also in a great location, if you are lucky enough to get a sea view room you are overlooking the Bandstand where there are great concerts at weekends!
In July 2016, Mary K said:
Took my 89 Father in his wheelchair for Sussex Cream Tea at this hotel. Initially I thought we could not access the hotel as stairs but when we asked at reception for wheelchair access a very pleasant and helpful young man "Orelia" from Hungary showed us how to access the hotel to be able to sit in the seafront conservatory to have our cream tea.
The Sussex Cream Tea was just what we wanted!
In July 2016, 498accounts said:
My mother who is 83 years of age stayed here from 17/07/2016 to 23/07/2016. She found the evening meal so disappointing that she had to go out of a night time and eat else where. She was not the only one complaining there was quite a few people. They even spoke to the chef who had only been there two weeks who was a temp as the full time chef is on sick leave. My mother has a chronic back problem and came for a quiet holiday not to go out at night to eat as she can't walk to well. She is so disappointed with this holiday. What she did say is the room she stayed was very nice and very clean.
In July 2016, Jahey53 said:
Hotel is very prominently located opposite the bandstand on the seafront. Staff were very pleasant though not very many of them. Food was good at the beginning of the week but deteriorated, along with the service by the end of the week. Noise was a big problem for me at night - thin walls, t.v noise and very creaky floorboards. Single room was acceptable size but furniture was really basic. Bathroom needed touching up in places. Average stay- Eastbourne lovely but Cumberland wouldn't be my first choice.
In July 2016, josephcartwright said:
Spent a pleasant and comfortable 5 days. Right on Sea front opposite the Bandstand. Food reasonable, rooms comfortable and very clean. Ideal for quick walks to pier or walk to shopping centre. Very easy to catch a bus up to Beachy Head or over to Hastings.
In June 2016, Lesley F said:
Nice hotel. Clean and comfortable. Rooms needs updating in my opinion. Food was nice. I had a double room, equipped enough for a short stay. Very good location on the sea front. You are near the pier and not to far from all the shops/eating places/pubs.
In June 2016, chris gath said:
On a 5 day coach break with my friend in Eastbourne.
Very convieniently situated on sea front close to shops n pier..
The staff couldn't do enough for us..
First floor room all Newly decorated well looked after.
Clean and up to date which for an old building quite surprised us!
Nice entertainment area..every night
Great choice of food
Can't fault it
In June 2016, pinkrubble said:
I was very happy with the room and service we received for our 1 night stay with breakfast. We didn't have a good view but i was fine with that because we didn't hear any outside noise as we slept with the windows open. We had a twin room with an extra little bed put in our room for our 5 year old at no extra cost. Beds and pillows were very comfy so a good sleep was had by all.
The floor boards were very creeky and the shower wasn't that great. The temperature would go from cold to hot in the tiniest of touche's.
Breakfast was ok. Coffee, juice, hot food, fruit and yogart or a tiny choice of cereals so it done the job.
Friendly reception staff. Great value for money, i would definitely stsy again.
In May 2016, Jan S said:
I visit Eastbourne on a regular basis and this hotel is an absolute gem for both price and comfort. Yes, there was, as always, a few niggles. No shower curtain but quickly addressed, unable to open sash window and a little dated. However, for £35.00 single room, with breakfast, toiletries, sea view and tea, coffee and hairdryer I am not going to complain!
I will visit The Cumberland for all my future stays in Eastbourne without hesitation.
Embrace East Sussex used the Cumberland Hotel ball room for our annual charity ball. They allowed us to use the ball room for free only charging us for the food which was so kind. The fact it was free seemed to make no impact on the service we were provided which was second to none. They were friendly, professional, hard working and accessible. We booked our ball there the following year immediately and can't wait to work with them again.
In May 2016, Tracey U said:
Attended a family wedding early May and venue for reception was here.
Nice hotel, although didn't stay as was told no rooms left as there was two weddings on that day. So cant comment on the rooms.
Two toilets in ladies loo's, one out of order to cater for all the women...really need to sort that out!
Layout of wedding reception nice and the food was amazing .
Be careful when getting drinks at the bar as the prices kept changing depending on who served you even though the same drinks were order each time, ranged from £12.00 for two drinks to £13.80 do that to everyone and lot of money to be made ah !! So be wise and keep your whit's about you.
In May 2016, Tom P said:
I organised a group of over 100 people who reserved the hotel for a long weekend and the staff couldn't have been more helpful or friendly. Communication before the event was excellent and they made sure we had everything we needed in advance, including getting in ale for the group. During the weekend they were exceptionally helpful which is a stark contrast to other venues we've used.
As for the hotel itself, I gather about half the rooms have been refurbished so there may be mixed experiences at the moment. Mine was one of the refurbished ones and was clean, comfortable and had a great shower. The wifi is a bit patchy and you'll probably want to bring your own shower gel as the sachets provided were a little small, but for the price this is a suberb choice and a great location with views of the pier.
My only other wish is for more fruit and non-buffet options at breakfast. The function rooms, which we spent most of our time in, were great and the hotel were wonderful in making sure they were laid out just as we wished. Overall highly recommended and we were so happy we have booked three more weekends already, and planning more in the future.
In May 2016, Pat F said:
Recently refurbished room, lovely colours. Staff were very helpful and friendly. The breakfast was also very good, continental or english. There was entertainement in basement although not very well attended but that was probably due to the time of year, April.
I would definitely recommend this hotel. Good position also.We had a sea view room and at night you could see the lit up pier.
In May 2016, Karl B said:
The building itself may be a bit dated, but the staff made us feel so welcome that it didn't matter one bit. It was also one of the quieter hotels I've stayed in, although I'm not sure whether this was a factor of our room location or just the layout in general. Couple this with a great location and I hope to return later this year.
In May 2016, Joseph P said:
Came here as part of an organised event, and got room for £40, which was a fantstic price. I wasn't expecting to get much for my money, but everything at the hotel vastly exceeded my expectations.
Rooms were a good size, lots of wardrobe/cupboard space, and I got a partial sea view despite not paying the £10 surcharge for a sea view. Breakfast was also good, about 8-10 hot items plus toast & some cereals. I also had the Sunday carvery, which was a good price, and lots of choices (about 3 meat & 8 veg options).
Customer service was spectacular- one day I accidentally flooded my bathroom (entirely my own fault), and they came and cleaned it up for me in under 10 minutes. All the staff were really friendly at all times as well.
The hotel has lots of function rooms, including a very spacious and bright basement room- perfect for large gatherings of people. There's also a basement bar, which is really useful if you're using the basement function room. Wifi was generally okay- not the fastest ever, but could stream video on it with no major issues.
Overall, one of the best hotels I've stayed in, and an absolute bargain for the price I paid- definitely worth the usual price of £60-70 pppn.
Minor negative: They don't accept American Express, although they accept other credit cards including contactless.
In April 2016, midge6 said:
We were with a group of 100 comprising veterans ,wives widows and families and stayed at The Cumberland from Friday through until Monday. The service offered by all the staff was excellent who provided continuous support throughout our stay. To accommodate such a group with unique dynamics and requirements can be a challenge and the hotel staff exceeded our expectations. The rooms were very comfortable with many offering fine views being located on the seafront. Reception and dining area very spacious affording comfortable seating for all our party. In addition to breakfast and evening meals the hotel catered for a gala dinner which was excellent. Would certainly recommend The Cumberland for a group stay.
In March 2016, Mick M said:
Having stayed here Friday 11th-13th March via a package deal with opal travel (53 of us) BB&EM food was faultless as was my room (106) I know a few of our party moaned about their rooms but that's probably because they were jealous we had a sea view with balcony !!! We was puzzled that our coach was leaving at 2pm and couldn't work out why so late, so I asked why, and they told us we was booked in for Sunday 3 course lunch at 1pm. I asked the rest of our party what they wanted to do IE stay for Sunday dinner or leave after breakfast at 10am. We all decided to leave after breakfast, I cheekily asked if they could do us a pack-up if we didn't stay for Sunday dinner and to my surprise they AGREED. I must thank everyone at the CUMBERLAND Hotel from management , chef, waiters/waitresses for and great stay and a great pack-up. Many Thanks Mick Moffatt and the gang..
In March 2016, tamum said:
My son booked the Cumberland Tea for him, myself and 4 other members of our family. We arrived 1/2 hour early but this caused no problem and were shown to our table. We were told there would be a slight wait as we were early and the food was freshly made. We were sat in the conservatory looking out over the bandstand and sea. We were offered tea or coffee. We all thought the tea of sandwiches, scone with cream and jam and several different cakes were well worth the £13.50 per person. We were offered drinks refills. Staff were attentive and on the whole friendly.