Great food!

We stopped off here to have some lunch and although it was busy a table was found for us.
The lady took our four orders but when the food arrived only three meals were brought. I asked the young waitress if another meal was coming. However she just looked at me blankly and did not speak a word before walking away. The cutlery was then brought over and again there was only three sets. The young waitress again was asked but no response was given. Had she spoken to someone we may not have been in the position we ended up in.
As soon as I could speak to the lady who took our order to explain the situation my husband and two grown up children had started to eat their meals. The lady said she would go and find out what had happened but was stopped on her way to check by a customer. When she eventually came back to the table she said that unfortunately my order somehow had not gone through to the kitchen. The lady said the chefs would make my meal as soon as possible. However I advised at that point to cancel the order and that I was happy to share the three meals as it was lunch time and there was plenty of food. My husband asked for another plate and cutlery but only a plate was brought! The lady again said the chefs were rushing my order through and again I asked her to cancel the meal. At least two more times I was told the chefs were rushing my order and again I repeated I had asked for it to be cancelled.
Sure enough when everybody had finished eating and we were ready to pay out comes my meal! I advised another young waitress that I had cancelled the meal and again no words were spoken before she turned and left.
This was an unfortunately incident where my meal wasn’t ordered and I fully accept these things happen. However, although the waitresses are young they need to be at least slightly customer friendly and aware and if nothing else to actually report back to another member of the team. If this had been done initially we would not have experienced as much of a delay and I would have enjoyed my meal. Just before leaving another lady came over to explain the lady who continually repeated that the chefs were rushing my meal was new.
We had understood and was amenable to sharing the three meals between four, we were not upset or angry as these things happen and we just accepted it. However the whole incident could have been handled much better, ie not to be ignored twice, for a plate and cutlery to be brought and the meal to be cancelled as requested at least four times. As it was the whole incident left us frustrated, embarrassed and on edge.
The food we did have was nice and in particularly the vegan non-chicken wrap.

My wife and I stopped here on our way back to our hotel and we were extremely impressed. The beer was top quality as were the staff. We are in our 60's and were really pleased that a young member of staff came up to our table and asked us if we were enjoying ourselves and has our experience at the venue been pleasurable. That's great customer service :-)

I just wanted to have a wonderful Saturday outside London and I decided to visit Eastbourne. We decided to have lunch at The Crown & Anchor because it’s a Greene King pub. I had a lovely burger which was delicious, but the salad it was not washed. I am not making a drama of it! 😉.<br><br>When the waitress came with bill, my boyfriend asked if we can use the 33% Greene King discount voucher and we get a “NO” answer and “ this is not a Greene King pub”. I was very disappointed, just because everywhere you look at that pub is a GREENE KING sign.<br>I didn’t want to make a big issue but I didn’t feel good ☹️.<br><br>Thank you “Blondy” for the service but next time, when you are not sure about something or it’s to busy - ask you supervisor to help.<br><br>See you next time 😉

Great food and good beers

Booked a table last minute. They were very accomodating and let us choose a different table once we had arrived.(more room)<br>The food was of a good quality, generous portions, fair prices, friendly staff, good service. Couldn't have asked for better. Great pub food :)

They closed the kitchens very early so I wasn't able to try what I feel was a very limited menu.

Good food, quick service,nice people

Normally, pubs are as generic as they come, but not the crown and anchor. Absolutely fantastic food, great value too. Great setting!

We visited the C & A several times during our stay in Eastbourne. The food was excellent and so to were the staff. You wont be disappointed if you pay them a visit.

Friendly and adhering to covid guidelines, good space in function room too

Loved my experiance here. I was made to feel very welcome by the staff when we arrived. There was some amazing dishes to choose from on the menu. Had a lovely meal and a great time, without having to take out a mortgage. Thanks Olly and team. Cant recomend enough

Friendly staff and decent pub grub in seafront setting.

Lunchtime meal we had scampi and lasagne both washed down with lager and pale ale. Good service, masks etc and what turned out a busy session.

Great dog friendly pub just off the front.

Great beer and hosts

There isn't an abundance of English restaurants in Eastbourne, so we opted for The Crown and Anchor ... so glad we did as the staff were very friendly and the food was amazing. If this pub was on my doorstep I would be eating there at least twice a week. Try it, you won't be disappointed

I was due to be in Eastbourne 9-12 July and had booked, in hope, a table for the Euro 20 on Sunday 11th. I was staying in a b&b close by so had looked for nearest pub and this had good reviews. We popped in for a couple of drinks on Friday and had a great vibe even tho it was quiet. But Sunday night, packed to the rafters as much as covid allowed, was exceptional. The staff fed and watered a very noisy lively crowd with no signs of stress. The team really did an amazing job and it will be a first stop if I go back to Eastbourne.

Lovely food, excellent service, especially considering it was the day of an England game! And they accept dogs 👍

Had a lovely meal. Staff very friendly.

Excellent service friendly

Fantastic pub in Eastbourne England friendly bar staff and a lot of fun 🥳 lots of lager 🍺🍺🍺🍺

Absolutely love this pub, great food and great service. Would highly recommend going there as it has everything you need including a fantastic function room upstairs. Atmosphere is amazing 🤩

There is a great selection of vegan and/or gluten free dishes here. I enjoyed a lovely chilli, with a chocolate torte for dessert. I definitely want to come back and try more! I love the little courtyard at the back too.

We went for dinner. Food wad good as usual :)