In February 2020, Mark Beeson said:
This cinema offers very comfortable seating, which is also tiered, removing the problem of people’s heads blocking your view of the screen. The sound and picture quality of the films is excellent. However, there are a number of issues with …MoreThis cinema offers very comfortable seating, which is also tiered, removing the problem of people’s heads blocking your view of the screen. The sound and picture quality of the films is excellent. However, there are a number of issues with this establishment that are worth mentioning. The doors to the auditoriums are very heavy and require some effort to push open; sadly, they are not automated. If there were ever a fire, I do not relish the prospect of getting out of an auditorium quickly. The steps up to the seats are steep and the lighting is poor. Seat row numbers are displayed in red LED on the step edge at each row, which is not great if you have focusing issues. Entering the Cineworld complex itself is a chore. Whoever the architect was who designed the entrance to this cinema, needs to go back to school. To get access, you have to walk into the Beacon Shopping Centre via the pedestrianised entrance by the railway station. Then you traverse an escalator and then go back on yourself by walking past the restaurant units. Then it’s up another escalator or a very small lift in order to reach the foyer. At this point, it’s time to negotiate the concessions counter. Food and drink will always be overpriced as this is how cinema chains make their profits, not on ticket sales. This means having to queue in the same queues as for ticket purchasing. Make sure you arrive at least 30 minutes before the programme starts at weekends or for really big movies. Now let’s deal with the staff. They’re polite, but can often be ‘wet mops’; that is to say a little clueless. The training I don’t think is very good. I have, on a number of occasions, had to correct staff for obvious mistakes. The toilets are not near the foyer, but at the other end of the building. This is okay if you’re fit and lively, but a bit of a chore if you’re not. The lack of plentiful seating for such a huge complex is astonishingly poor; again, bad for the elderly and infirm. I just think the management of staff, provision of better customer service and the improvement of the facility itself, would be of great benefit to Cineworld and the filmgoers alike.
Source: google.com