Fabulous mini break! Nice location,great facilities & friendly staff.The food was delicious.The deal was too good to miss.Excellent value for money,highly recommend going! We will definitely be going back!

Convenient stay The spa Unfriendly staff in gym and reception

Lovely hotel. Staff all very friendly, great service. Food was delicious. Will stay again.

Myself and my Fiancée came here for a night away as part of the NHS deal. The spa was great with all basic facilities you’d expect in a spa Sauna, steam room and pool and more. We went for a drink after the spa before going back to the room to get changed for our dinner and Mia served us and was absolutely fantastic she stopped and chatted and shown interest in us both and once we had been to back to the room which was tidy,clean and comfortable we went to the restaurant for dinner. We were served by Chris and Jess and as stated above Mia. Their service was absolutely outstanding, I would appreciate an email to inform me that they have received a commendation for their service. We were in room 8 if you’d like to email us. 10th March 2022-11th March 2022.

I booked an overnight romantic spa break for me and my partner. It was fantastic. It was so reasonably priced I didn't have high expectations but it went above and beyond them. We had a really easy check in, the room was huge and spotless with a massive bath. As part of the price there was included: bottle of champagne waiting on ice in the room, fruit, chocolate, truffles, slippers, robe and a full breakfast. The staff were really friendly, the spa facilities were really clean. It was busy but it was a Saturday evening. The next day we got up for breakfast and it was a help yourself buffet style - the food was delicious. You had a choice from a classic full English on one side, on the other a full continental selection - i.e. pastries, cereal, fruits.

We loved it and will be back :)

had a fab time with my family - thank you amazing venue

Great place to stay to visit the surrounding area. Everything was clean and well serviced by helpful and friendly staff. The food at both dinner and breakfast was spot on. The rooms we had (in the courtyard) were comfortable (other than the pillows!) and a decent size. The spa area was pretty exceptional to say access to it is included. It has a good sized pool which you can actually swim in plus numerous sauna/steam rooms all of which were operational and functioned well. Definitely worth a visit, particularly if you can get it on a deal

I booked an overnight spa trip for my daughter and we had a very relaxing time. The staff were friendly and the infinity pool was so relaxing. Although it is a shame that houses have been built near the hotel, it is still relaxing & I wouldn't let this put people off especially as the building work is virtually complete on the houses nearest the spa.
We enjoyed our two-course meal included in the price and there was a full breakfast and being a buffet, we could choose exactly what we wanted. Apart form the hard black pudding, it was all lovely!
The little shops in the complex are always an added extra to browse and just make the place the relaxing little haven that it has always been for us.

Lovely hotel and spa
Food was amazing
staff was really helpful and lovely to speak to
Rooms was nice clean and the beds were comfortable
Will defiantly be visiting the hotel again and would recommend the hotel to friends and family.

my stay very enjoyable overall. spa was excellent. public areas were all very pleasant. bed comfortable, food at breakfast and service both fabulous room was basic and in need of refurbishment. could also be improved by a couple of packets of biscuits. window latch was broken and there was no telephone. the ventilation system above the main entrance needs attention as paint was peeling off in big chunks.

Stayed for valentines day and it was busy but very nice Spa, message and valentines dinner nothing

The spa is very nice. The room was dated and pretty poor for the price really. Much better options out there in this price bracket. Breakfast was ok but the table wasn’t cleaned properly. We also had an evening meal which again was nothing more than average.

Delightfully terrific hotel. The spa is awesome, with a great infinity pool, super steam rooms and super 20m pool. The restaurant was welcoming, with great staff and brilliant food for both breakfast & dinner. Loved everything.

Really Enjoyed our stay, it was a family get together and we all enjoyed, The staff where very very friendly, we will all certainly return back , facilities are fantastic and the spa is very good and clean

We stayed here during the month of March in a classic room. After a slight issue with online check in displaying incorrect details we arrived and checked in on site. The room was large with a double and single bed, a small table and chairs and lovely light bathroom. We had pre ordered the pamper packs and sadly we were missing a few items from this, a quick phone call to reception and they rectified this within minutes.
We made use of the spa facilities which were lovely, everywhere was nice and clean and there were cleaners constantly moving excess water from walk ways etc. it was very busy, which did impact slightly as there were minimal beds to lounge on, so we used facilities and went without hanging around. The infinity pool was our favourite, lovely and warm and had a lovely outlook. As per other reviews there are houses being built nearby and they will undoubtedly infringe on a wider view, but I was not out off by this and there were no works going on at the weekend. We booked on a dinner bed and breakfast rate and also booked direct and made use of the £10 voucher and free glass of wine each. We were slightly disappointed that the menu was different to that advertised online and also what was sent when requesting this via email just a few weeks before. We had ear marked our choice of food and had a fussy eater, so it was a little disappointing that the menu choices were different. Nevertheless the food choice remained reasonable, the quality and taste of the food was really nice and the service was excellent. The staff were really attentive, friendly, provided recommendations and accounted for dietary requirements. The breakfast was also a highlight, lots of choice, freshly prepared with staff constantly bringing fresh produce out past the breakfast finish time - which doesn’t always happen. The staff were equally as helpful offering tea and coffee and brought extras when requested. A very young man attended to us and we all made comment as to how polite and forth coming he was for such a young waiter.
Overall the hotel was lovely, it was nice to stroll around in our robes and it didn’t feel awkward that some residents were fully clothed. I think there was a 6pm cut off for this.
We didn’t make use of the pub and other small shops on site, but did have a mooch around them, the pub was quaint and equipped with a pool table, dart board and games machine.
I would recommend to others and cannot wait to return.

The hotel (cottage) room and staff were what made the visit worthwhile. We were disappointed by the spa facilities as they were smaller than expected, uncomfortably hot, the hydrotherapy pool overlooking a car park and new housing estate, and the lack of private changing cubicles within the changing rooms. We were recommended the hotel and spa by a family member who had attended a few years ago and due to the NHS offer. We would consider staying at the hotel again, but not for a spa weekend.

Friendly staff and comfy rooms The staff here were wonderful, always very friendly and helpful. We had an issue with our room on the first night (out of their control I believe) and it was resolved swiftly and satisfactorily. The thermabath was wonderful but the changing rooms could do with a good clean. The food in the restaurant was significantly over priced and the servings were quite small. The changing rooms in the spa could do with a good clean. The location is quite a way out, but this was our own error (we were heading to the arena) just be mindful that its quite a challenge to get an Uber or Taxi in the morning on a school day. Our room wasn't cleaned during the day so we had to request more coffee/tea and milk but other than those small things it was a perfectly pleasant stay.

convenient - spa a bonus - reasonable value for money - i stay once a month Room was fine - bed was uncomfortable - generally tidy but spa/changing area in definite need of a refurb. Breakfast was really poor last time i stayed so I didn't book for it this time.

Exceptional A blind couple were treated with respect and kindness by all staff.

Very good Food was lovely and room was clean Very busy in the spa. Water bottles in the room was open, clearly not been checked and changed from previous guests.

nice hotel nice character room was tired but bathroom modern

amazing , second visit, not my last :-) relaxing helpful and friendly staff amazing massage at the spa lovely spa facilities very comfy bed Nothing

Good over all The room was spacious the bathroom was ok the breakfast was ok the coffee was not serve hot enough the dinner was ok but over priced as the food is not cooked from fresh. We had lunch in the pub great food. The food for dinner was not fresh I had the prawns and they where pre prepared and frozen.

Spoilt by the housing estate that is been developed , ruined the view from the spa area and we weren’t warned before we booked that it’s basically a building site.
Breakfast was good but the evening meals were not up to much with some very odd combinations.
The pillows were like sleeping on a rock not at all comfortable.

Had a great visit here. We booked a package with overnight stay, which included access to spa, a spa treatment and evening meal. Check in was from 2pm, but we went a bit earlier as we had also booked afternoon tea and so were given an early check-in. Reception staff very helpful.
Dropped our bags off in our room. This was a standard room yet was a good size. Room was very clean and the bed big and comfy.
We then headed for our afternoon tea. Nice selection of sandwiches and lots of different cakes including freshly made scones which were still warm. Really enjoyed it and felt quite full afterwards.
Our early check-in meant we could enjoy the facilities straight afterwards. Staff in the spa area very friendly and welcoming, explained how it all worked and we went through to the spa area quickly. Good sized swimming pool, with plenty of loungers for our planned lazy afternoon.
The highlight for me was the hydrotherapy pool. Really hot and very relaxing. There is also a steam room, 2 different types of sauna and 2 other rooms, all offering different relaxation experiences.
We stayed there a good couple of hours. Although it was busy it was big enough to not feel overcrowded.
We had also booked a massage which was fantastic and really finished the afternoon. Left us feeling totally relaxed when we returned to our room.
Evening meal was 3 courses, good menu choice and Really enjoyed it. Restaurant was busy but there were lots of staff and we didn't wait long for our courses.
Our bed was comfortable and we both slept really well.
Breakfast is a self serve buffet. Lots of choice and all really tasty.
The hotel setting is a really good location with some great views and walks nearby.
Thoroughly enjoyed our visit and would recommend this hotel.