Fantastic time spent with family over Easter. Kids had a blast in the swimming pool whilst parents had sauna/steam room etc.. food was absolutely bang on for adults, but for kids, a few more options would be nice (especially for the new gen picky eaters). Staff were absolutely brilliant 👏This was our 2nd visit and would definitely come again.

Booked a last minute spa break for me and my daughter, and upon booking directly, Stephen was very helpful- sharing the best room rates and latest offers. The room was spacious and clean with separate hallway / dressing area . We ate at the hotel and the food (both during the evening and during breakfast) was tasty. On arrival, Jessica was very friendly and attentive. Kaitlin on the Reception desk was equally so helpful and very polite.
😊

It was good

Hotel staff were lovely and attentive room was great with big king size bed shoes and bathroom was clean shower was hot and powerful great. hotel dinner delivered to my room was very tasty highly recommended this hotel

Nice

Tea, coffee and beer, chips.

I went on a trip to Last Drop my only complaint as a disabled guest was being put in a room up a flight of stairs with tripping hazards. I use crutches and had especially asked to be on the ground floor. Nice hotel with brilliant amenities from restaurant and cafes to a pub, hairdressers, and pottery barn and spa.

Lovely spa and comfortable rooms. Just be aware that some cottage rooms are up quite steep steps.

Gorgeous spa weekend. Great food, facilities, and staff.

Cutest little overnight. Rooms are very mediocre and outdated BUT the general village, the bar, staff (especially the girls in reception), the spa facilities was all very welcoming very impressive, would recommend this hotel especially to couples.
Extra star for the spa and the reception girls customer service. Pleasure to stay and we will be back!

Disappointing. Service was below expectations as basic service standards lacking. Should have had a drinks voucher but struggled to get this. Bar service worst I have seen in years & no cleaning of tables done at all.

On checking in front of house looked lovely.
Room 84 over looking looking the drop inn pub was quiet noisy. Over all it was like staying at a pontins , not what we expected staying in a 4 star spa hotel .
Spa you had to book your swim slot, upon arriving at the spa they didn't tell you that you needed a £1 for the locker ,and also its £5 to hire a spa robe ..

Came for one night with my 2 young sons. For a bit of fun and to use the pool.
Gorgeous surroundings. The pool was lovely and Clean. Our Room had a double bed a single bed plus a pull out bed. The main beds were really comfy. The pull out not so much.
Room was great for us. There was the odd mark on the carpets etc but not a problem for us. Hotel allows dogs for an extra free. We heard a bit of woofing from the next room but that stopped before bedtime.
Room service was easy to order through a QR code. Breakfast was fab. Freshly brought out to order for the hot items. All the staff were lovely and helpful.

Friendly and efficient service at all stages.
Good Sunday roast at the Drop Inn. Very enjoyable short stay in a lovely village set-up. Will do this again.

Excellent place to go if you want to relax and eat delicious food. The onsite bar and pub had excellent food and the customer service was top notch. The only complaint I have is that the room was very warm and we were unable to turn the heat down on the radiator and towel heater. This was my second stay at this hotel and I will definitely be back!

We had a lovely one night stay that I had bought from Wowcher. The room was nice, very standard and clean! There’s a little pub we had dinner at in the village that was really good, had a selection of pies that were all fantastic!
The spa is nice, I wouldn’t really say it’s a spa though, it’s a heated pool with a sauna and a separate normal pool. It did just feel like a gymnasium style pool though, but as I said, still nice and worth the trip!

It’s not bad for the price, I’d bring ur own pillows if staying as there’s are like flat pancakes and the beds are so hard u wake up feeling worse 🫤 really unpleasant sleep when it should be a relaxing sleep.

The room was very comfortable and clean but I was overcharged for breakfast in the court yard restaurant. I had one adults breakfast with 2 Redbulls and some Nutella toast and bowl of cornflakes and I was charged £55! An absolute joke and I didn’t realise until I left the hotel that they over charged me by an extra £10. Rang to complain and was told someone will contact me back but no one has! Aside from the ridiculous price it was an otherwise pleasant stay.

Food average bar service is good but slow and chaotic. Room large and airey. The place in general has a good feel to it.

Great stay, lovely place

Stayed here last night, used a buy a gift voucher. When booking online it only let you book if you paid the extra £24 for breakfast so bear this in mind when booking with vouchers.
Check in was quick. We were in the courtyard rooms. Clean and spacious but do need updating, especially the bathroom, mould around the shower screen and cracked woodwork. Bed was huge but a bit hard for my liking but comfy enough. Room was fine for a night or two, everything you need.
The thermal spa and pool was really lovely, tho you do have to book a slot and I'd advise doing this prior to arriving. Was a lovely addition to the stay.
Breakfast was good, service was prompt. Choice of continental options but can also order a hot option. Very tasty and served quickly.
Overall, a nice stay.

Unfortunately the place has gone seriously downhill since my last visit.
The spa was overcrowded and not relaxing.
Each room in the spa was cold and the only way to warm up was by going into the overcrowded infinity pool.
The room itself was nice but was dated. I did not get a good sleep due to the hardness of the bed but this is personal preference.
However another reason for my lack of sleep was people shouting in the corridor.
We ate in the restaurant for our evening meal which was lovely. Staff were helpful of our dietary requirements and everything was labelled well.
Overall it was an ok stay but very overpriced for what the product actually is.

The rooms are average, I have tried there normal room and executive suite and there’s not much difference between them, and if I was paying for the room I would be dissapointed (company paid). Find dust to be a problem in the cupboards especially. In the executive suite u are supplied with bottled water but some days they wouldn’t be bothered to restock this which I found annoying. The gym and spa facilities were average and always busy as it’s open to the general public.
The customer service is very quite poor by a lot of the staff members, there is a select few that make up for it which is why I didn’t rate the service a 1 or 2 star but instead 3. A lot of the staff members appear to not have much training nor experience especially in dealing with customers. Had one day that 2 staff members, maids I believe, just walked straight into my room not realising I was in, but no knock or anything, and worse no apology.
Then another problem I encountered on my 2 week stay was, after a hard days work ready to relax, I found that my key card no longer works to get into my room. My room was a fair distance from reception and as it was not my fault decided to phone them on my personal phone, told them what the situation was, for there response to be “I’ll see if I can send someone up” . After waiting 10/15 minutes still no sign of anyone. Phoned them back for them to tell me someone was coming. The guy gave me a new key which worked. But I dealt with 3 different members of staff, and not 1 apologised for this inconvenience I experienced due to there fault.
The food I cannot fault much and I was quite impressed by. They could improve by adding more options to the bar food, as really there’s only burgers or pizzas which the pizzas weren’t great, loads of cheese and flour still remaining on the base. Burgers were excellent.
Overall if they improved there customer service and some other little things, personally I would spend my own money on staying again, if there was a reason to be in Bolton again. But I believe 3 stars is fair.

Poor service, especially at breakfast, cold communal areas, (heating was turned low), staff were pleasant, but the GM needs to care more.

Very good experience by stayat this hotel ,staff friendly rooms clean and spacious. I would highly recommend this hotel.