The rooms are average, I have tried there normal room and executive suite and there’s not much difference between them, and if I was paying for the room I would be dissapointed (company paid). Find dust to be a problem in the cupboards especially. In the executive suite u are supplied with bottled water but some days they wouldn’t be bothered to restock this which I found annoying. The gym and spa facilities were average and always busy as it’s open to the general public.
The customer service is very quite poor by a lot of the staff members, there is a select few that make up for it which is why I didn’t rate the service a 1 or 2 star but instead 3. A lot of the staff members appear to not have much training nor experience especially in dealing with customers. Had one day that 2 staff members, maids I believe, just walked straight into my room not realising I was in, but no knock or anything, and worse no apology.
Then another problem I encountered on my 2 week stay was, after a hard days work ready to relax, I found that my key card no longer works to get into my room. My room was a fair distance from reception and as it was not my fault decided to phone them on my personal phone, told them what the situation was, for there response to be “I’ll see if I can send someone up” . After waiting 10/15 minutes still no sign of anyone. Phoned them back for them to tell me someone was coming. The guy gave me a new key which worked. But I dealt with 3 different members of staff, and not 1 apologised for this inconvenience I experienced due to there fault.
The food I cannot fault much and I was quite impressed by. They could improve by adding more options to the bar food, as really there’s only burgers or pizzas which the pizzas weren’t great, loads of cheese and flour still remaining on the base. Burgers were excellent.
Overall if they improved there customer service and some other little things, personally I would spend my own money on staying again, if there was a reason to be in Bolton again. But I believe 3 stars is fair.

Poor service, especially at breakfast, cold communal areas, (heating was turned low), staff were pleasant, but the GM needs to care more.

Very good experience by stayat this hotel ,staff friendly rooms clean and spacious. I would highly recommend this hotel.

Lovely place for a wedding and great wedding fayre

The staff here are very helpful. The rooms are always clean and maintained. Although some of them are probably due for a refurb, they're still in good condition. There's a bar and restaurant, the food and beer are good. Not too expensive for a hotel either.

Pricey for food and drinks and the spa is abit strange layout

Beautiful place and the staff was excellent. Nothing was too much trouble. We’ve been a few times and we will continue to keep going

Attended Last Drop Village for a Bolton Town Wrestling event.
A beautiful function room.
Nice and friendly staff.
Multiple bars serving drinks and food.
Ample parking.

Gorgeous spa weekend. Great food, facilities, and staff.

Cutest little overnight. Rooms are very mediocre and outdated BUT the general village, the bar, staff (especially the girls in reception), the spa facilities was all very welcoming very impressive, would recommend this hotel especially to couples.
Extra star for the spa and the reception girls customer service. Pleasure to stay and we will be back!

The property is dated in places and rooms are tired and need updating. Also need a deep clean as rather dusty. Expedia VIP benefit is not offered by the hotel despite being advertised on website

Nice hotel with good facilities and eating options

Overnight business trip. Very cosy hotel, good parking facilities, breakfast was good. Didn’t have time to make use of the pool facilities. Hotel is located beside private housing which seems to be a good area. Would definitely stay again

We were at the Last Drop for a wedding and didn't experience too much of the hotel but the bedroom was clean, breakfast was plentiful and my wife enjoyed half an hour in the hot tub.

The room was very comfortable and clean but I was overcharged for breakfast in the court yard restaurant. I had one adults breakfast with 2 Redbulls and some Nutella toast and bowl of cornflakes and I was charged £55! An absolute joke and I didn’t realise until I left the hotel that they over charged me by an extra £10. Rang to complain and was told someone will contact me back but no one has! Aside from the ridiculous price it was an otherwise pleasant stay.

Food average bar service is good but slow and chaotic. Room large and airey. The place in general has a good feel to it.

Omd to nice

Beautiful wedding of Cee jay and Ben . Can not comment on the rooms as didn't stay . Food was beautiful .

Room for improvement mael and bar area tatty

Went to the Spa only. It is very enjoyable and relaxing. Had a winter spa treatment. Spend time using the facilities.

Ok hotel although missing attention to details. Nice spa with infinity pool that overlooks cars parked right under the pool and housing estate ( looks to be built after the hotel). Some furniture very tired and needs replacing, I stayed in 3 different rooms and all the pillows should be binned ( hard , flat and uncomfortable).

Very relaxing beautiful spa and swimming pool . Great food with plenty of choice . Highly recommended.

We have joined the gym/spa for use of leisure facilities but disappointed to see the changing rooms are in quite poor shape. Most of the mens lockers are out of use and the drains do not drain properly. The family changing room flooded completely after shower use making it difficult to dry off kids. The pools were lovely and seemed clean but the changing facilities are a let down for the monthly price compared to competitors. We will stay members for now and see if anything changes.

Great Spa

Brilliant facilities , spa is excellent, food in the drop inn pub is excellent too , staff helpful , rooms are very comfy but warm .