Great stay, lovely place

Stayed here last night, used a buy a gift voucher. When booking online it only let you book if you paid the extra £24 for breakfast so bear this in mind when booking with vouchers.
Check in was quick. We were in the courtyard rooms. Clean and spacious but do need updating, especially the bathroom, mould around the shower screen and cracked woodwork. Bed was huge but a bit hard for my liking but comfy enough. Room was fine for a night or two, everything you need.
The thermal spa and pool was really lovely, tho you do have to book a slot and I'd advise doing this prior to arriving. Was a lovely addition to the stay.
Breakfast was good, service was prompt. Choice of continental options but can also order a hot option. Very tasty and served quickly.
Overall, a nice stay.

Unfortunately the place has gone seriously downhill since my last visit.
The spa was overcrowded and not relaxing.
Each room in the spa was cold and the only way to warm up was by going into the overcrowded infinity pool.
The room itself was nice but was dated. I did not get a good sleep due to the hardness of the bed but this is personal preference.
However another reason for my lack of sleep was people shouting in the corridor.
We ate in the restaurant for our evening meal which was lovely. Staff were helpful of our dietary requirements and everything was labelled well.
Overall it was an ok stay but very overpriced for what the product actually is.

The rooms are average, I have tried there normal room and executive suite and there’s not much difference between them, and if I was paying for the room I would be dissapointed (company paid). Find dust to be a problem in the cupboards especially. In the executive suite u are supplied with bottled water but some days they wouldn’t be bothered to restock this which I found annoying. The gym and spa facilities were average and always busy as it’s open to the general public.
The customer service is very quite poor by a lot of the staff members, there is a select few that make up for it which is why I didn’t rate the service a 1 or 2 star but instead 3. A lot of the staff members appear to not have much training nor experience especially in dealing with customers. Had one day that 2 staff members, maids I believe, just walked straight into my room not realising I was in, but no knock or anything, and worse no apology.
Then another problem I encountered on my 2 week stay was, after a hard days work ready to relax, I found that my key card no longer works to get into my room. My room was a fair distance from reception and as it was not my fault decided to phone them on my personal phone, told them what the situation was, for there response to be “I’ll see if I can send someone up” . After waiting 10/15 minutes still no sign of anyone. Phoned them back for them to tell me someone was coming. The guy gave me a new key which worked. But I dealt with 3 different members of staff, and not 1 apologised for this inconvenience I experienced due to there fault.
The food I cannot fault much and I was quite impressed by. They could improve by adding more options to the bar food, as really there’s only burgers or pizzas which the pizzas weren’t great, loads of cheese and flour still remaining on the base. Burgers were excellent.
Overall if they improved there customer service and some other little things, personally I would spend my own money on staying again, if there was a reason to be in Bolton again. But I believe 3 stars is fair.

Poor service, especially at breakfast, cold communal areas, (heating was turned low), staff were pleasant, but the GM needs to care more.

The property is dated in places and rooms are tired and need updating. Also need a deep clean as rather dusty. Expedia VIP benefit is not offered by the hotel despite being advertised on website

Nice hotel with good facilities and eating options

Overnight business trip. Very cosy hotel, good parking facilities, breakfast was good. Didn’t have time to make use of the pool facilities. Hotel is located beside private housing which seems to be a good area. Would definitely stay again

We were at the Last Drop for a wedding and didn't experience too much of the hotel but the bedroom was clean, breakfast was plentiful and my wife enjoyed half an hour in the hot tub.

Very good experience by stayat this hotel ,staff friendly rooms clean and spacious. I would highly recommend this hotel.

Lovely place for a wedding and great wedding fayre

The staff here are very helpful. The rooms are always clean and maintained. Although some of them are probably due for a refurb, they're still in good condition. There's a bar and restaurant, the food and beer are good. Not too expensive for a hotel either.

Pricey for food and drinks and the spa is abit strange layout

Beautiful place and the staff was excellent. Nothing was too much trouble. We’ve been a few times and we will continue to keep going

Beautiful wedding of Cee jay and Ben . Can not comment on the rooms as didn't stay . Food was beautiful .

Room for improvement mael and bar area tatty

Went to the Spa only. It is very enjoyable and relaxing. Had a winter spa treatment. Spend time using the facilities.

Ok hotel although missing attention to details. Nice spa with infinity pool that overlooks cars parked right under the pool and housing estate ( looks to be built after the hotel). Some furniture very tired and needs replacing, I stayed in 3 different rooms and all the pillows should be binned ( hard , flat and uncomfortable).

Very relaxing beautiful spa and swimming pool . Great food with plenty of choice . Highly recommended.

We have joined the gym/spa for use of leisure facilities but disappointed to see the changing rooms are in quite poor shape. Most of the mens lockers are out of use and the drains do not drain properly. The family changing room flooded completely after shower use making it difficult to dry off kids. The pools were lovely and seemed clean but the changing facilities are a let down for the monthly price compared to competitors. We will stay members for now and see if anything changes.

Great Spa

Brilliant facilities , spa is excellent, food in the drop inn pub is excellent too , staff helpful , rooms are very comfy but warm .

Food amazing excellent service staff cant do enough for us

We wanted a nice relaxing spa break, what we got was a very busy one, we struggled to park when we got there, the restaurant was fully booked so we had to go elsewhere for food, we also had to book a time slot to use the spa. We couldn’t sleep as the bed wasn’t comfy and the pillows were rock hard, the outdoor spa pool was overlooking the carpark and a newly build housing estate, for all these reasons we wouldn’t go back.

Stayed 3 nights and the first and the first two my mugs were not cleaned, there was residue left in the bottom and stain marks.
Room was tired, but bathroom and shower were clearly newish and the shower was super lovely