The Last Drop Village Hotel & Spa
Latest Reviews
Very good
Beautiful relaxed venue
Food and bar overpriced and food mediocre fantastic stay spoiled by food
Source: booking.com
Exceptional
Was so relaxed and myself and my two daughters had a really good time.
Source: booking.com
Room was nice and clean went in resteraunt for evening meal but the choice off food was very disappointing not enough selection but our meal was lovely so was the starter breakfast did not arrive to our room which we booked for went to reception 2 times when it did finely arrive no toast or beans other than that It was a lovely peaceful break for me and my husband d will definitely go again staff were very nice and helpful
Source: tripadvisor.co.uk
Our 3 night stay at this hotel was unplanned, due to car trouble. We needed a base close to Bolton whilst the garage fixed the car. For the price, we were highly satisfied with our room, which was comfortable and clean. Having been on the road for a couple of weeks we picked room only, so can't comment on breakfast. We did eat in the bar and in the restaurant. The food was good. Yolande, the head receptionist is a stand out colleague, who was simply brilliant at calming the feathers of a few stroppy guests I couldn't fail to notice. Seriously, when problems occur beyond a hotel's control, a bit of patience and understanding would help. We enjoyed our banter with more experienced barman. Wish I had caught his name. When he was on duty we didn't wait to be served. He was consipicuous by his absence on Tuesday. A less experienced team behind the bar needed far better supervision and management. They were trying their best to juggle restaurant drinks order and the busy hotel bar but lacked direction, particularly as there was an unruly group in the bar that night. Personally, I think they should have been better dealt with by a duty manager. The additional hotel facilities were a bonus. I made use of the spa and pool facilities and had an amazing Back Neck and Shoulder massage with Ellie. I am sure Covid restrictions have had an impact on normal working practice. I would very happily return to the Last Drop Village Hotel and Spa. It could be fabulous.
Source: tripadvisor.co.uk
Pleasant
Great location, friendly staff, good pool.
Feels tired and in need of some modernisation. Rooms are really poorly soundproofed. Breakfast was disappointing.
Source: booking.com
Brilliant
Staff were so friendly and helpful
Nothing really, a few steps to our room with a Pram but that was it
Source: booking.com
Pleasant, with potential to be excellent.
Our 3 night stay at this hotel was unplanned, due to car trouble. We needed a base close to Bolton whilst the garage fixed the car. For the price, we were highly satisfied with our room, which was comfortable and clean. Having been on the road for a couple of weeks we picked room only, so can't comment on breakfast. We did eat in the bar and in the restaurant. The food was good. Yolande, the head receptionist is a stand out colleague, who was simply brilliant at calming the feathers of a few stroppy guests I couldn't fail to notice. Seriously, when problems occur beyond a hotel's control, a bit of patience and understanding would help. We enjoyed our banter with more experienced barman. Wish I had caught his name. When he was on duty we didn't wait to be served. He was consipicuous by his absence on Tuesday. The additional hotel facilities were a bonus. I made use of the spa and pool facilities and had an amazing Back Neck and Shoulder massage with Ellie. I am sure Covid restrictions have had an impact on normal working practice. I would very happily return to the Last Drop Village Hotel and Spa. It could be fabulous.
A less experienced team behind the bar needed far better supervision and management. They were trying their best to juggle restaurant drinks order and the busy hotel bar but lacked direction, particularly as there was an unruly group in the bar that night. Personally, I think they should have been better dealt with by a duty manager.
Source: booking.com
great value
room was great. good facilities
na
Source: booking.com
Pleasant stay for a short break
The room we had which had sleeps 4 for the 3 of us (2 x adults and a 15yr old) was plenty big enough on the ground floor of one of the annex buildings. Comfy beds. Large flat screen tv. Tea and coffee making. Hair dryer and ironing board/ iron. Quiet didn’t really hear anyone else. Spa - pool was great although limited to 30mins a time and need to pre book. Friendly staff. Large car park. Location - not far from west pennine walk. Golf nearby as is Turton Tower either a short walk or drive. We ate in the bar (not restaurant) on the first night the steak burger and suratcha chicken were tasty.
Breakfast was disappointing and not what we expected from a 4* hotel. Seemed rushed. Ingredients could have been better. Had raw black pudding on second day which I had to send back. We had less and less of the cooked side of it each day. The menu showed £15.50 pp (we paid as part of the room rate £96 per night for the 3 of us on booking.com)
Source: booking.com
Good
I loved breakfast and the cleanliness of the rooms, bar area and throughout the hotel.
Due to COVID-19 you had to book in adavcne to use the pool area. We were not told this when booking the hotel online and I had to personally ring as I knew that Manchester and Bolton were reviewing their lock down procedures. Once I found out that you had to book to use the spa, I rang them prior to the visit and spoke to someone who agreed that it had been booked for the agreed time. However, when we arrived at the agreed time to use the pool, my information was not found and we couldn't use the pool at that time. We were told that we could use it the following morning before checkout or they could fit us in 2 hours later than the original agreed time. The issue then meant that we had to push our other reservations off the hotel site back for even later that evening. The matter was resolved quickly, however it shouldn't have occurred in the first place.
Source: booking.com
Superb
Was a lovely little night away we enjoyed it so much, especially the outdoor pool it was amazing will definitely be booking again to explore more
Source: booking.com
Very nice hotel with friendly staff and good good. Minor moan is WiFi was poor service so hard to do business paperwork.
Source: expedia.co.uk
We stayed for one night. The staff were accommodating as ever and the kids loved swimming in the pool. There was a problem with a water pump pr something that made a loud noise in our room and kept us awake but the staff did all they could to resolve the problem. We were given a fair discount and were happy in the circumstances. This was an unusual problem. We're always happy to stay at this hotel and it's much more human and caring about its customers than the large chains.
Source: tripadvisor.co.uk
Very good
The pool, the chocolate shop!
Distinct lack of healthier lunch options
Source: booking.com
Super service, facilities and value for money.
We had a lovely stay, all the staff were friendly and professional, we particularly enjoyed the spa facilities. The bedroom was spacious and spotless and breakfast was delicious.
There was nothing we didn’t like, will definitely recommend and come back again.
Source: booking.com
Amazing food & staff!!
The food was amazing ,surrounding area,staff were friendly
Not a bad word to say about the place..
Source: booking.com
It was excellent. Beautiful location
Excellent service and value for money.
Excellent service and value for money.
Source: expedia.co.uk
Very friendly and helpful staff on arrival. Rooms are comfortable. Food in the restaurant very nice for evening meal. Had a special offer on, 2 courses for £18. Very good value. Breakfast was also nice and plenty to eat. The pool and hydro were lovely and clean. Nice walks in the surrounding area. We walked to the Jumbles country park. We'll worth a visit for its views of the reservoir. Will definitely be back for another stay.
Source: tripadvisor.co.uk
Expected more after reading the reviews. This themed complex has a lovely setting and facilities, but the older rooms are unacceptably worn out, unhygienic and appear to be maintained by cowboy tradesmen - especially the bathrooms, yuck! Staff were very helpful though and after two room moves was given what they described as a free ‘upgrade’ to a clean room, with comfortable bed, linen and a modern shower room (see pic). There appears to be lots of new extensions being built, but they would be wise to spend a portion of that money on renovating some of the existing rooms.
Source: tripadvisor.co.uk
Exceptional
Lovely place to stay for me and my boyfriend. Loved the spa so relaxing
Source: booking.com
A great weekend treat.
Spa was great. Loved the village
Food was cool in the restaurant but was good value. Wine list affordable.
Source: booking.com
Unexpected Quality
You usually think you get what you pay for but in this case you get way more than what you pay for. The price you pay for a room and it includes the SPA is unbelievable. The staff are always smiling and are happy to help and actually get to know you and speak to you aswell as their knowledge of what they sell. I asked the barman to suggest me a drink and after talking he suggested a WU WU (if that’s how you spell it). The dining staff suggested food that they have tried and every interaction with staff was pleasant and informative they could not do enough for you. The management was always visible making sure that everyone was adhering to social distancing but was very pleasant and always working and making sure you are ok. Even when smiling and laughing they walked over and asked if there is anything else they can do.
The only thing I did not like but cannot is that the time in the pool and thermal suite is limited but that is to ensure all guests have enough time.
Source: booking.com
Happy customers!
The property was beautifully maintained and well kept. It was clean and tidy every where. We ate in the bar area on Thursday evening and the meal was delicious! All of the staff were great, but John and Stuart were incredibly friendly and nothing was too much for them. They stood chatting to us and were very attentive but not imposingly. The sticky toffee pudding was AMAZING!!!!!!! The choices on the breakfast menu were great. Given that we stayed so close to lockdown easing, the measures the hotel have taken left us feeling really safe and at ease and we would absolutely stay here again.
The pillows were really uncomfortable. Too hard. I was disappointed with the breakfast on both days; the first day, my poached egg was overpowered by the taste of vinegar and on the second day, all the food was cold. Having said that, as soon as I told the staff, they were very apologetic and quickly rectified the issues.
Source: booking.com
Last minute stay
Good location great spa
Only complaint is there was someone else’s half finished breakfast on a tray directly outside the room door from when we arrived until the next morning
Source: booking.com
Good
Beautiful location
Apart from being woken up in the night with couples fighting outside and screaming and shouting was very scary, the police should have been rang !! Was given a complementary breakfast for my inconvenience
Source: booking.com
