If this review was solely based upon the staff of the hotel and restaurant, it would have a perfect score. Every staff member we interacted with was extremely helpful, polite and just all round great. The hotel should be extremely proud of how wonderful their staff are.

The room itself was great, nice big comfortable bed, comfy table and chairs to sit at, very clean and the curtains were that good at blocking the light, I was convinced I'd set my alarm to the wrong time when it went off in the morning

The restaurant was great. Again, extremely helpful, friendly and polite staff. Food was wonderful and very reasonably priced for a hotel

Now for the 2 cons that led me too a 4/5 and not 5/5

1: While booking on the website, we were asked if we'd of we'd like an optional fruit bowl for around £5. The picture showed this nice bowl filled with lovely fruit. Well, what we got couldn't have been any different. Instead of this actual fruit bowl they show on the website, what we got was a small rectangular plate with: 4 thin, triangular slices of water melon and honeydew melon. 2 slices from the center of an orange and about 10 grapes. Now I know this might not be a big deal to a lot of people, but I felt like this was extremely misleading advertising on the website. This is a getaway we had to save for, so we didn't have the money to get room service or bar snacks between meals. So we thought this bowl of fruit would be perfect to get us through.

2: One of the biggest reasons we choose this place over the Marriott, was the Sunday carvery and roast dinners advertised at the Drop Inn. Unfortunately when we got there on Sunday ready to eat, we where told that they weren't doing them (there were also another couple queueing for the same thig who said they'd rang Saturday evening and had been told.it was still doing food), it was only in the restaurant and no carvery. This was another disappointment, as we'd been looking forward to it since we arrived on Saturday and even talking to the staff on reception about it. There what even the sign on the door of the inn on Saturday, advertising it.

I know they may sound like minor things, but this was an anniversary get away and they where things we really looked forward too.

Overall we still had a great time and would return.

Lovely stay spotless and staff very friendly Lovely stay Nothing

If you love walking and being active this is the place for you. You can even take your dog!
The staff was very friendly and always there to listen to your enquiries.
We sadly were unable to use the all spa facilities and were limited to the pool and the hidro one. But on a positive side they never were over crowded and were spotless.
Be aware that you can use the spa towels instead of of your own room ones and end up with soaked ones...
The breakfast sausages were delicious and you have a choice of vegetarian and vegan alternative but the continental one is definitely not worth the price(I do understand that they had to adapt to the new covi 19 guidelines but serving a mini babybel and small piece cheddar as a "selection of continental cheeses"!!!!!!
The croissants are also only mini ones...

We booked this hotel last minute and to say we were not disappointed. Beautifull scenery rooms were lovely and clean and the staff were excellent. Spa and sauna room were fantastic. Defoe would recommend

Rooms could do with a bit of a face lift . Lovely setting and bar prices were very reasonable. Room carpet was very dirty. Had to ring reception for towels as only 1 bath and hand towel in room. Friday night just beofore midnight man shouting and throwing table outside smashed glass every where. No security just bar staff not really helping situation just lots of shouting and swearing. Expressed my dissapointment at reception next morning and was met with yes we are aware but man has checked out this morning. No apology.

Couldn’t fault it. Only thing was that they didn’t tell me about pool and spa and if any Covid restrictions

Overall enjoyable night away, relaxing spa, helpful hard working staff, lovely breaki 👍 Friendly helpful staff, lovely breakfast.

Excellent break, left feeling relaxed was not long enough and cant wait to go back. The location, grounds and facilities were excellent More towels in the room.

Exceptional Hidden gem

Great for pet owners. The staff was extremely helpful, courteous and friendly. The location is excellent if, like me, you like going on long walk. Towels and dressing gowns are provided at the spa facilities. The cook breakfast is excellent. They have a choice of vegetarian and vegan dishes and breakfast. The room was spacious. The food does not reflect the prices that are charged. On the continental breakfast for example, a choice of British and continental cheeses is stated but I only got a mini babybel and tiny portions of cheddar. I am well aware that they must have had to adapt to the covy19 guidelines but I am pretty sure that they are not the only available individually wrapped cheese!!!! Also they offer croissant, pain au chocolat and pain aux raisins,they do not stipulate on the menu that they are only mini!!! (£15.50 a breakfast). The lady s changing room floor was not always clean. We were unaware before booking that we would only being able to use the pool and the hydro one.

Excellent stay especially as we are living with Covid-19. Everything was covered by the hotel to protect customers. Social distancing has been taken seriously by the hotel management. Even the carpark is spaced out safely.

Superb Location and facilities

We are going in August for a couple of nights we have been before really lovely place and good food .just want to say about Lindsey on reception she was really polite and helpful and a credit to the last drop village.

Very good The Alarm at 8:30 Always Disturbs!! Than They Knock The Door AnyTime Without Permission

Lovely hotel great location Did not have this

excellent service friendly staff good food, great location, would definately reccomend. Stayed to sample the hotel as we have booked our wedding here, and very pleased with our stay, wedding co ordinator is fab nothing too much trouble

Shame the spa wasn't open, but otherwise ok Staff were friendly, food was improved from previous. Management was more in evidence than previous. Covid didn't overtly spoil our trip. The beds were comfortable but pillows were very hard. We changed them but little improvement. On saturday night there were alot of slamming doors throughout the night which kept us awake.

Very good Lovely buildings.and setting Drink and food quite expensive

Awesome Me and my wife have been coming for years but we haven’t been for 2 years so this stay was spectacular it’s a lot more cleaner the rooms have all been done up and the food was amazing also the staff made you feel very welcome and were very helpful The building site out side the heated pool what a shame the view has been ruined by the new buildings

A pleasant and friendly hotel. Fantastic service - the staff were very pleasant and helpful. The swimming pool opened early and a time was allocated to allow you to swim undisturbed. The cooked breakfast was excellent, particularly the Black pudding and Cumberland sausage. Highly recommended. Very difficult to find fault.

Superb Lovely location.

Staff are all brilliant! The staff couldn’t do enough to make our stay better. Every person we spoke to were so helpful and caring. The rooms were clean and well equipped. Arrangements put in place due to Coronavirus were very well thought out and reassured us. Unfortunately our first night was spoilt by very noisy residents, we were going to check out the next day instead of staying for another night as originally planned. But the lady on reception offered alternative room and complimentary upgrade to make sure we left having enjoyed our stay, which we did. Will definitely come back. The £20 per night charge for having our dog stay with us was excessive compared to other hotels we have stayed at.

Very good The grounds are lovely Covid 19 closed the spa, didnt manage to get the full experience

a lovely experience and a great afternoon tea. Accessible for wheelchairs and plenty of disabled parking. The food was lovely and the staff were very welcoming . It was like visiting a small village olde worlde shops would definately reccommend

Lovely smart staff and clean room

Shame smokers choose to put their butt ends out on the upper level floor outside bedrooms (they look like there been there a while !)

Great meal in restaurant.... Maybe offer a set menu ?

Only critisicsm is that while I totally understand no buffet breakfast any more and last serving at 0900 when we asked for room service breakfast told a £7 per head tray charge!!!

We ate breakfast in restaurant (very good it was too!)