Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
I personally enjoyed our stay at this beautiful and historically interesting Hotel in Blackburn, it made an excellent choice in comparison to the bland Hilton I'd stayed in the night before for twice the price and none of the comfort, surroundings, service and beautiful bedroom (our room was upgraded too).
The House/Hotel is 800 years old so some areas do need some modernisation/redecoration however when I personally stay in an 800 year old historically interesting hotel I don't expect it to look like a Boutique hotel and don't want that either, the house/hotel is also haunted by a ghost named Lucette, we were shown around the areas of interest including The Oak Room and told all about the Previous Owners by a lovely & Informative member of staff named Mark who was genuinely interested in where he worked and the history and took interest in sharing the History & stories with us - what a delightful change - a member of the team interested enough to take time to share the history with us - Thank You Mark, very much appreciated.
Parking is fantastic and immediately outside the house on a gravelled driveway so very easy access.
Unfortunately we didn't make it to breakfast as overslept but I'm sure it would have been wonderful from what we saw in the rEstaurant the night before.
The House/Hotel is 800 years old so some areas do need some modernisation/redecoration however when I personally stay in an 800 year old historically interesting hotel I don't expect it to look like a Boutique hotel and don't want that either, the house/hotel is also haunted by a ghost named Lucette, we were shown around the areas of interest including The Oak Room and told all about the Previous Owners by a lovely & Informative member of staff named Mark who was genuinely interested in where he worked and the history and took interest in sharing the History & stories with us - what a delightful change - a member of the team interested enough to take time to share the history with us - Thank You Mark, very much appreciated.
Parking is fantastic and immediately outside the house on a gravelled driveway so very easy access.
Unfortunately we didn't make it to breakfast as overslept but I'm sure it would have been wonderful from what we saw in the rEstaurant the night before.
Source: tripadvisor.co.uk
Rooms not well cleaned..
Service needs to be better
One of the receptionist was very rude it was a man I forhot his name.
The others were fibe and friendly.
Service needs to be better
One of the receptionist was very rude it was a man I forhot his name.
The others were fibe and friendly.
Source: google.com
This was our first time visiting this hotel & we’ve enjoyed a wonderful stay; the room was lovely and very clean you can tell it’s a modern refurbishment which really added to the quality of our stay. We had dinner in the Cameos restaurant and the food was absolutely delicious with gorgeous presentation. The service was even better, Stuart, Courtney, Amanda and Theo were superb! They definitely made a last impression and we friendly from start to finish. Overall, great experience and we will look forward to returning in the future.
Source: tripadvisor.co.uk
We came for a lovely little trip away and everyone was so lovely and made our experience incredibly special!
Our waitress Lily was a little angel, so sweet and generous and so lovely to chat to♥️.
Then Wilma at breakfast was working so hard, very attentive and made sure everyone had what they needed.
Two very amazing members of staff that made our experience the absolute best!
Thank you xx
Our waitress Lily was a little angel, so sweet and generous and so lovely to chat to♥️.
Then Wilma at breakfast was working so hard, very attentive and made sure everyone had what they needed.
Two very amazing members of staff that made our experience the absolute best!
Thank you xx
Source: google.com
Stayed for w/e at the hotel which is full of character and old and rambling extensions which do not reflect the character of the 700yrs old building. The executive room we had was clean and spacious.. though long convoluted walk from the reception. The staff Kenny, Samuel and Chuti were particularly professional and helpful in their interactions. I only had one poor interaction at reception with Paul who was the least professional and helpful during our stay. The breakfast was good and restaurant was clean. The setting is excellent in the countryside and a pleasure to take the drive and arrive at the hotel.
Source: google.com
Old rambling hotel… I am sure has seen better days..the staff esp Kenny, Chuti and Samuel were particularly professional and helpful.. much appreciated. The executive room was in good state with good shower, just the extensions of the hotel can be confusing. The breakfast is fine with clean restaurant and help staff
Source: tripadvisor.co.uk
Great Service at Mercure Dunkenhalgh
I’ve been staying at the Mercure Dunkenhalgh in Clayton-le-Moors regularly over the past two years and have always had a very good experience.
I’d especially like to mention Arica at reception, who has always been friendly, helpful and professional. She has made me feel very welcome during my stays and has always provided excellent customer service.
Arica also helped make my birthday stay extra special, which I really appreciated. It’s always nice to be greeted by someone who is friendly and takes the time to make sure everything is going well.
Overall, I’ve always enjoyed my stays at the hotel, and the excellent service from the reception team is a big part of that.
Thank you, Arica, for all your help and for always making me feel welcome. You’re a real credit to the hotel
I’ve been staying at the Mercure Dunkenhalgh in Clayton-le-Moors regularly over the past two years and have always had a very good experience.
I’d especially like to mention Arica at reception, who has always been friendly, helpful and professional. She has made me feel very welcome during my stays and has always provided excellent customer service.
Arica also helped make my birthday stay extra special, which I really appreciated. It’s always nice to be greeted by someone who is friendly and takes the time to make sure everything is going well.
Overall, I’ve always enjoyed my stays at the hotel, and the excellent service from the reception team is a big part of that.
Thank you, Arica, for all your help and for always making me feel welcome. You’re a real credit to the hotel
Source: google.com
Exceptional Service and a Truly Special Welcome
I’ve had the pleasure of staying at the Mercure Dunkenhalgh in Clayton-le-Moors many times over the past two years, and I wanted to take a moment to give a special mention to Semoyal at reception.
Semoyal is an absolute credit to the hotel. From the moment I arrive, I’m always made to feel genuinely welcome and valued. The level of customer service, kindness and professionalism is exceptional, and it’s clear that Semoyal truly cares about making guests feel comfortable and appreciated.
What makes the experience even more special is the personal touch. Over the years, Semoyal has helped make my stays memorable, including making my birthday feel particularly special. Those small gestures and the genuine warmth shown make a huge difference and are something I really appreciate.
When you stay somewhere regularly, it’s the people who make you want to keep coming back — and Semoyal is definitely one of those people. The consistency, friendliness and outstanding service have made a lasting impression on me.
Thank you, Semoyal, for everything you do and for always making me feel so welcome. You are a real asset to the Mercure Dunkenhalgh, and your hard work and dedication absolutely deserve to be recognised.
Thank you for making every stay feel special. ⭐⭐⭐⭐⭐
I’ve had the pleasure of staying at the Mercure Dunkenhalgh in Clayton-le-Moors many times over the past two years, and I wanted to take a moment to give a special mention to Semoyal at reception.
Semoyal is an absolute credit to the hotel. From the moment I arrive, I’m always made to feel genuinely welcome and valued. The level of customer service, kindness and professionalism is exceptional, and it’s clear that Semoyal truly cares about making guests feel comfortable and appreciated.
What makes the experience even more special is the personal touch. Over the years, Semoyal has helped make my stays memorable, including making my birthday feel particularly special. Those small gestures and the genuine warmth shown make a huge difference and are something I really appreciate.
When you stay somewhere regularly, it’s the people who make you want to keep coming back — and Semoyal is definitely one of those people. The consistency, friendliness and outstanding service have made a lasting impression on me.
Thank you, Semoyal, for everything you do and for always making me feel so welcome. You are a real asset to the Mercure Dunkenhalgh, and your hard work and dedication absolutely deserve to be recognised.
Thank you for making every stay feel special. ⭐⭐⭐⭐⭐
Source: tripadvisor.co.uk
Stayed here whilst in the area on business. The check in process was friendly and prompt (don’t forget to register vehicle details on the machine to avoid a possible fine). No issues with the facilities in the room. I decided to eat in the bar and was served by Mal and Callum who were both fantastic. Both were very attentive and met my every need.
Source: tripadvisor.co.uk
Great hotel, quite quirky. The Bar restraint was great, food lovely thanks to Ben, top chef. Shout out to Mal who leapt from behind the bar to save us from an imminent wasp sting, and Oliver who somehow enchanted said wasp back from the dead. Friendly service and atmosphere.
Source: tripadvisor.co.uk
what a lovely friendly hotel,our room was a beauty ,all nice and clean ,staff were brilliant and could not do enough for you,and you do not always get this when away with a coach party
food was lovely
food was lovely
Source: tripadvisor.co.uk
Came on a coach trip with CAB and had a wonderful stay. The room was lovely with plenty of space, bed was really comfortable and the shower was fabulous .The food was delicious and the staff were very attentive especially Courtney who was a delight at our evening meal. I would recommend this hotel without hesitation
Source: google.com
Sam was brilliant as front of house. Travelling on business and facilities were more than suitable. Would recommend.
Source: google.com
To all you lovely people, with special mention to Pryha on reception, Courtney and Lilly.
This is to thank you for helping to make our stay at the Dunkenhalgh hotel so very special from arrival at reception to leaving for home.
We have never experienced such attention to detail before and both the service and friendliness of the staff was
exceptional-second to none!!!
We shall never forget our stay and would recommend your venue to all we meet ( We have already )
Grateful thanks
Pete and Jen Dorricott
This is to thank you for helping to make our stay at the Dunkenhalgh hotel so very special from arrival at reception to leaving for home.
We have never experienced such attention to detail before and both the service and friendliness of the staff was
exceptional-second to none!!!
We shall never forget our stay and would recommend your venue to all we meet ( We have already )
Grateful thanks
Pete and Jen Dorricott
Source: google.com
Easy M65 access, Excellent staff, Privilege rooms are spacious with good bathroom. Love the large bedroom and walk in shower. Breakfast is a good self service offering. Room was very quiet even though the hotel was full.
Source: google.com
Staff were amazing from when we first arrived to when we left, they couldn't do enough for you, nothing was too much trouble. From the front of house staff to housekeeping to the spa staff to the waitresses in the breakfast room to the bar staff (Oliver & Mia) and the food was absoloutely fantastic - massive compliments to the chefs. Thank you for an amazing stay - we will definately come again and reccomend to friends and family.
Source: google.com
definitely going again staff are very polite and helpful food is amazing we even had breakfast in bed the spa and swimming pool was fantastic and Oliver was a big help if we was confused about anything this place has become a perfect place for me and my wife and we are looking forward to going back ❤️
Source: google.com
In the 8 years me and my husband have been doing spa breaks across England, we've never had as good of a server as Lilly.
Source: tripadvisor.co.uk
I had a wonderful stay! This was my 1st time coming to this hotel. When making the booking I spoke to Sarah and Emily in the reservations team. They are absolute stars! Thankyou girls for the wonderful stay - thankyou for the card and chocolates in my room 😁
Source: google.com
Julia on reception was brilliant!
Source: google.com
Really nice pleasant hotel. Staff super friendly especially Julia on arrival at reception.
Source: google.com
Had a lovely little afternoon in hotel staff very friendly food gorgeous steak sandwich delicious, liam in bar great service, edwena super friendly and great customer service thanks
Source: tripadvisor.co.uk
Very good service, especially with Julia on the front desk.
Source: google.com
Beautiful hotel full of character and charm . Our Privilege room was beautiful.
The food was very good and the experience was enhanced by the marvellous Courtney who was a true star !
The food was very good and the experience was enhanced by the marvellous Courtney who was a true star !
Source: tripadvisor.co.uk
Mark was very helpful and welcoming, he gave me assistance with a variety of questions and directed me to my room, I’ll definitely stay here again because of an experience like this.
Source: tripadvisor.co.uk
