Shropshire Care Company introduces pioneering real-time technology app to improve customer care
17th March 2016
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A multi-award winning Shropshire Care Company has gone mobile and invested heavily in a pioneering new app to enable all of its staff to provide a cutting-edge level of care.

Bluebird Care Shropshire, based in Bayston Hill, Shrewsbury, is giving every member of staff access to the new PASSsystem app on their mobile devices.

The Shropshire company provides at-home care for anyone from children to the elderly to give them and their families more independence and avoid hospitals and nursing homes.

Staff work across a large geographical and often rural area including Shrewsbury, Oswestry, Church Stretton, Whitchurch, Market Drayton, Wem, Much Wenlock and the surrounding areas.

Now every single carer is receiving training in an innovative and technologically advanced way of making sure customers receive the most up-to-date and accurate level of care with the introduction of The PASSsystem from everyLife Technologies.

Director of Bluebird Care, Ian Barnes, said: “The PASSsystem is a mobile app, which every member of staff now has on their mobile phone. When our carers are out and about and have seen a customer, they will use the app on-the-go, wherever they are in the county to log what has happened during their visit.

“Other carers can then access this information, wherever they are, and will know exactly what to do when they visit. The password protected information can also be accessed an updated from the head offices instantly if we receive information about a customer’s condition.

“This will save time, meaning we can spend more time with customers, help us avoid mistakes, provide a constantly up-to-date health record and enable us to share best practice. We are thrilled to be able to introduce this system and are sure it will improve our service further."

Hannah Montgomery, from everyLife Technologies, said: “We created the PASSsystem to help care workers manage their visits. Our Care Support Software is intuitive and helpful. We believe it can help care companies make  business-transforming efficiencies and offer peace-of-mind care delivery reporting.

“Care Quality Commission Inspectors have reported it as making the difference between a ‘good’ and ‘outstanding’ level of care. We are delighted to be working alongside Bluebird Care Shropshire, who have a demonstrable level of achieving the very best for their customers and families.”

For more information about Bluebird Care, call 01743 874343, email Shropshire@bluebirdcare.co.uk or visit www.bluebirdcare.co.uk/shropshire

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