Client satisfaction and quality of service is of paramount importance to Shrewsbury law firm Lanyon Bowdler.
In order to measure performance and expectations, feedback questionnaires are sent to clients at the end of each case.
As a token of appreciation to clients for taking the time to provide feedback, the firm enters every questionnaire received into a monthly prize draw to win £25.00 of shopping vouchers.
A recent prize draw winner, who was delighted to receive the vouchers, commented that Lanyon Bowdler provides “Good professional advice, and friendly service.”
Managing partner David Battisby says: “One of the real challenges now for law firms is the service they provide – quite naturally clients have a right to expect a high level of service from their professional advisers.
"With the opening up of the legal sector to alternative business structures and the new entrants to the market place, it is ever more important for us to deliver on service and performance.”
Lanyon Bowdler has collected data from clients for over seven years and shares this information on its website. There is a culture throughout the firm to deliver excellent client satisfaction, together with expert legal advice delivered in plain English.
For more information, please call Lanyon Bowdler on 01743 280280.
Member since: 10th July 2012
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