A family-run, Shrewsbury firm of funeral directors is celebrating after securing a prestigious industry accolade for its ongoing commitment and dedication to its customers.
Shrewsbury-based Aubrey Kirkham Funeral Directors has been presented with the coveted Customer Care Award by Funeral Planning Services, an independent company that looks after the administration of funeral prepayment plans in the UK.
The prestigious title was awarded to the firm following feedback from a customer survey in which it scored a huge 100% satisfaction from its customers for its ongoing commitment, customer support, and compassion.
The survey also showed that out of those asked, all of them would recommend the service to someone else.
Aubrey Kirkham said: “We are absolutely delighted to have obtained recognition in this way, and are so proud to have received such positive feedback from our customers.
We are dedicated to offering the highest standards of care at all times, and to support those individuals and their families across the county every step of the way with professionalism and compassion.
We are committed to continually developing initiatives that seek to support families at the most difficult and stressful time, and to make the process as easy as possible.
“It was also a huge honour to sponsor the Customer Service award at the Chronicle Business Awards last month, with our category in particular dedicated to awarding commitment to outstanding customer service.
The evening was fantastic, but we particularly enjoyed seeing the variety of businesses and services on offer in the area, and we are proud to be a part of such a flourishing business community.”
The accolade follows a hugely successful year for the firm, which in May saw its allied company, Magnolia Memorials, secure the Silver Award at the Mayor of Shrewsbury’s Awards and was recognised for its ongoing commitment and dedication to the community.
The firm is also devoted to developing its services to assist bereaved families, such as grief counselling and its expression of wishes form.
For further information about Aubrey Kirkham Funeral Directors, please call Shrewsbury 01743 368999.
Or please visit www.aubreykirkhamfuneraldirector.co.uk
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