Howden Insurance
Latest Reviews
Being able to contact a human being was invaluable.
Very helpful and informative. Answering questions without being sent to a website.
Very helpful and informative. Answering questions without being sent to a website.
Source: trustpilot.com
I wanted to take a moment to commend Matthew Clark for his outstanding customer service. He recently assisted me with an adjustment for an additional vehicle, and the entire process was handled with such professionalism and efficiency.
Matthew was not only knowledgeable but also went above and beyond to ensure everything was sorted seamlessly. His friendly and proactive approach made the experience smooth and stress-free.
It's rare to come across such dedication to customer satisfaction, and Matthew truly exceeded all expectations. Thank you for having such an excellent team member on board!
Matthew was not only knowledgeable but also went above and beyond to ensure everything was sorted seamlessly. His friendly and proactive approach made the experience smooth and stress-free.
It's rare to come across such dedication to customer satisfaction, and Matthew truly exceeded all expectations. Thank you for having such an excellent team member on board!
Source: trustpilot.com
Having the chance to speak to a helpful person locally and in person
Source: trustpilot.com
Thank you Roberta for doing my van insurance very happy
Source: trustpilot.com
Catherine Smith from Howden was helpful and constructive - and I am happy to rely on Howden to do all of the administration of my home insurance. What prevents the top mark is, with insurance on two buildings, it seems nonsensical that the two accounts are not brought together but handled in different branches
Source: trustpilot.com
amazing guy Thomas. great insurance and got us covered in no time for our vehicle. will recommend others to go with them.
Source: trustpilot.com
I have been with Howden/A Plan for many years , but I did not think they had fully researched the market for better offers , when dealing with the renewal of both my car and buildings insurance , until I prompted them and queried the quotes initially provided . Once i did that were very helpful
Source: trustpilot.com
Staff very courteous and extremely helpful. Gave me a good price
Source: trustpilot.com
Your agent was very helpful and took a lot of trouble getting me a quote for contents insurance. Very impressed.
Source: trustpilot.com
Great experience from day 1 always polite & helpful always
Source: trustpilot.com
Very knowledgeable, great customer service, go they extra mile for you when searching for best price and cover.
Source: trustpilot.com
Really nice people to deal with
Source: trustpilot.com
Always a pleasure doing business with Howden. Everything is smooth and easy, and explained. Very helpful staff and knowledgeable.
Source: trustpilot.com
Polite call handler easy to organise
Source: trustpilot.com
It was good to speak to a person about the insurance and what cover explained . Not the cheapest but tried to match .l felt reassured that Howden would be there if l needed assistance 24 x 7 x 365 days .Howden staff very knowledgeable and professional
Source: trustpilot.com
Knowledgeable friendly staff who got a much cheaper price than quoted elsewhere.
Source: trustpilot.com
Laura Hall from Howden was excellent. She took time to understand what it was we wanted from our car insurance and then found us cover which had everything we wanted and saved us nearly £150 on our renewal premium. Laura patiently answered all our questions and there was no hard sell. Due to our experience with Laura we will definitely use Howden again when our house and travel insurance is due.
Source: trustpilot.com
Steve Davis acted as my main contact for the insurance of my newly acquired Audi R8. He acted intelligently and knowledgably throughout the process and demonstrated a high level of professionalism at all times. Additionally, I thought he managed me well and didn't allow my impatience to get in the way of him doing a thorough job. Overall, he left me with a good impression of Howden and gave me a satisfactory feeling that I was using the right insurance company for the job. Well done Steve.
Source: trustpilot.com
Very helpful in getting contents and building insurance. Answered all my questions. Would recommend this company
Source: trustpilot.com
Lauren was very polite.friendly and professional
Would recommend this firm
Would recommend this firm
Source: trustpilot.com
I just spoke to Holly Gull at Thatcham. She was excellent. Polite, knowleable and friendly, she also has a voice that should be on voiceovers. I was being a bit of a pain and she was very patient with me and also saved me money. As I am one of the tightest men on the planet, this elevates her to an almost God-like status in my eyes.
Thanks Holly!
Note to Holly's boss, please make her employee of the month, give her the best parking spot in the carpark and shower her with gifts and pay rises.
Thanks Holly!
Note to Holly's boss, please make her employee of the month, give her the best parking spot in the carpark and shower her with gifts and pay rises.
Source: trustpilot.com
Cecile was very pro-active with my renewal request.
Source: trustpilot.com
Nice to talk to a helpful broker rather than filling in forms online.
Source: trustpilot.com
Excellent customer service - talking to a trained professional not a call centre - who actually sounded interested in the vehicle and their job
I had to call a few days later as I hadn’t received an email (not unusual as my address is complicated)
Spoke to another human professional and was sorted in less than 10 mins
Would thoroughly recommend to anyone
I had to call a few days later as I hadn’t received an email (not unusual as my address is complicated)
Spoke to another human professional and was sorted in less than 10 mins
Would thoroughly recommend to anyone
Source: trustpilot.com
Alex Falwasser, based in Salisbury, was absolutely amazing. I didn’t think I’d be able to get insured, as other insurers were quoting me ridiculously high premiums. I was so stressed and really thought I might have to stop driving for a while. After almost giving up, I called Howden, and Alex went above and beyond to help me. He worked on this for a few days to find an insurance plan that was affordable for me. I would recommend Howden to anyone.
Source: trustpilot.com
