Howden Insurance
Latest Reviews
Most helpful in all efforts to get me the best prices and cover. Very professional!!
Source: trustpilot.com
Mr Jon Fletcher was must diligent and helpful throughout the process and especially kind as my husband had died recently
Source: trustpilot.com
Appalling customer service! I cancelled
My insurance as bought a new car on Sunday and they are not contactable on a Sunday. Charged 250 odd for cancellation. Spoke to a really rude guy who said he was entitled to a day off and it was fine they weren’t open on a Sunday. Then called to take the payment I was in a meeting and couldn’t take the call so then straightaway send an email saying if payment is not paid they will instruct a debt collector. I’ve been with A Plan approx 10 years and not had a claim on car or van. Their approach is appalling and I will be cancelling all insurances I have with them at renewal.
There are a lot of better insurance companies around who treat you with respect! Nothing but rude!
Mark Simmons
I was since contacted and they waived the £50 cancellation fee and sincerely apologised which was much appreciated.
My insurance as bought a new car on Sunday and they are not contactable on a Sunday. Charged 250 odd for cancellation. Spoke to a really rude guy who said he was entitled to a day off and it was fine they weren’t open on a Sunday. Then called to take the payment I was in a meeting and couldn’t take the call so then straightaway send an email saying if payment is not paid they will instruct a debt collector. I’ve been with A Plan approx 10 years and not had a claim on car or van. Their approach is appalling and I will be cancelling all insurances I have with them at renewal.
There are a lot of better insurance companies around who treat you with respect! Nothing but rude!
Mark Simmons
I was since contacted and they waived the £50 cancellation fee and sincerely apologised which was much appreciated.
Source: trustpilot.com
Appalling customer service. Bought a new car on a Sunday and couldn’t reach them so insured with a new company. Wanted to charge me over 250 to cancel then called me to take the payment I was in a meeting and couldn’t take the call so they sent me an email to involve a debt collector if not paid straightaway. I’ve been with a-plan 10 years and have never had a claim. I will be cancelling the rest of the insurances I have with them don’t touch with a barge pole.
Mark Simmons
I was subsequently contacted and they did apologise and they removed the cancellation fee of £50 which was appreciated.
Mark Simmons
I was subsequently contacted and they did apologise and they removed the cancellation fee of £50 which was appreciated.
Source: trustpilot.com
Really very helpful and gave me an excellent price for a years insurance.
Source: trustpilot.com
I like that you can call and speak to someone without either a long hold or a fee to speak with someone if wanting to query anything. I like that you talk to a live person and not an automated system, especially if the query is not a common question.
Source: trustpilot.com
Very helpful and concise clearly explaining all and best options
Source: trustpilot.com
Service was quick, efficient and competitive while maintaining a friendly and helpful approach.
Source: trustpilot.com
Very helpful, friendly and efficient staff
Source: trustpilot.com
I dislike comparison sites and that time came around for car insurance. You then have to filter what you get and then add ons which make the policy more expensive. I was told to call and i did. Very competitive, everything explained and fantastic customer service. Thank you
Source: trustpilot.com
I found Howden Insurance services very helpful and efficient when dealing with my new first EV policy. I can’t thank them enough
Source: trustpilot.com
Great customer service from Amy at the Bromsgrove Branch. Explained my renewal very clearly and efficiently in a polite and friendly manner .I have been with Howden Insurance for two years now, and more than happy to continue with them for my car insurance.Colin
Source: trustpilot.com
Jayne was lovely to talk to and she made sure I understood what I was buying. I especially like this personal service and it is the reason I have moved from another broker.
Source: trustpilot.com
Howdens are an excellent provider of insurance products. They are helpful and care about getting it right for the customer.
They are friendly and effective at what they do. I would support them 100% over the unfriendly and expensive car insurance market.
I am glad I found Howdens
They are friendly and effective at what they do. I would support them 100% over the unfriendly and expensive car insurance market.
I am glad I found Howdens
Source: trustpilot.com
The Agents at Howden's Shirley office have, without exception, been very helpful and seem to have my best interests in mind.
Source: trustpilot.com
We always find them very helpful.
Source: trustpilot.com
Professional and friendly staff. A great service delivered in person at a competitive price.
Source: trustpilot.com
Efficient and courteous service as ever.
Source: trustpilot.com
needed car insurance after being banned for 6 months for a points totting up. they got me insurance at a great price and I didn't have to spend hours on comparison sites or company sites filling in endless questionnaires very pleased will use again
Source: trustpilot.com
Staff willing and able to understand my initial enquiry. Thereafter explain and offer the reasoning behind decisions being made. Can’t be fairer than that.
Source: trustpilot.com
Prompt and courteous service showing good knowledge of requirements and support through the whole process. All done within one phone call.
Source: trustpilot.com
I responded to a flyer I'd received in the post which I don't normally do. Any doubts I had were soon allayed by the first class service I received. The person I dealt with, Maria Ormesher, was courteous, thorough, informative, professional and above all not pushy. The icing on the cake was that I came away with insurance for my car which better served my needs than that quoted by my current firm.
Message to Howdens senior management - You have an excellent employee in Maria.
I was so pleased that I returned later and bought contents insurance and received more excellent service from Bradley Carter and Laurie Arkle.
Message to Howdens senior management - You have an excellent employee in Maria.
I was so pleased that I returned later and bought contents insurance and received more excellent service from Bradley Carter and Laurie Arkle.
Source: trustpilot.com
Happy with the service
Source: trustpilot.com
Jack was absolutely amazing,very patient and very clear on explaing the policies to me even though I set up one then phoned back and canceled it to set up another one ! An absolute pleasure to talk to .
Source: trustpilot.com
Visited Epsom branch and spoke with Theo who was very helpful and made the experience of purchasing new car insurance easy
Source: trustpilot.com
