I have had my car insurance with A plan at Guildford High Street and have never had any reason to complain.In fact I was so impressed with them that I changed my home insurance over to them. Having dealt with many companies over the years I tend to rate them in one of several categories ,.......exceptional , good , fair , poor or down right useless. I am a disabled driver who is also deaf and live alone and communicating can be a problem as I can’t use a phone ( just a iPad ) for communication purposes. Recently I had a accident at Guildford and had to be taken to hospital at St George’s in Tooting, London and was detained for some time. As soon as I emailed Lottie Harding the Manageress of A plan at Guildford and explained my situation she said she would get the forms for me and assist me in the matter .
I was to learn precisely what the word “assist” meant to Lottie.
I read a comment by a reviewer whom stated that Aplan go the extra mile which amused me and here is the reason why.
The distance from Guildford to Tooting is 33 miles ( a round trip of 66 miles).Lottie told me that she would bring all the documents required up to the Hospital in Tooting to speed my claim up as I relied on a vehicle ( mine was written off in the accident ) .
Not only that ....the next thing she did was well and truly over and beyond the call of duty.
I needed a certain medication which I had left at home and my iPad lead was also at home and my battery on the iPad was nearly out and I explained this to Lottie . Well the next day I believe it was she drove up to Tooting from Guildford with the papers I had to sign . She stopped in a chemist to buy the medication I needed and also purchased a lead to charge up my ipad !
I defy anyone to give me the name of a manager/company whom would have gone to such lengths to help out a customer in that situation , as far as I am concerned they wouldn’t. It is unheard of....which makes Lottie Harding the Manageress of A Plan in Guildford head and shoulders above the competition........and a cut above all the rest in the business of insurance or any other business for that matter. On another point relating to this matter one of the lads in the A -plan office in Guildford named Edward knew that being in hospital I would be unable to collect the personal and other items which were in my damaged car and which were placed in storage until I was released from hospital. He most kindly voluntarily made the offer to go and collect my items in storage from JD Garages Alton on my behalf knowing that I had difficulty in collecting them . What more could be said of the exceptional staff in this office that not only go that extra mile for their customers but surpass it by leaps and bounds.. I have never come across staff like it anywhere .One lad In the office named Adam previously knew I was having problems setting up my new printer at a very important time when I needed it most. Therefore he kindly stepped up to the plate as he lived near me and said that he would set it all up for me. It is a pity other firms don’t take a leaf from these people’s work ethics and conduct their business accordingly for if this was the case the world be be a far better place to do business in.
Ivor Edwards

Bromley Branch - Required some urgent insurance for a property we were looking to exchange on that same day. Spoke with Deniz around 10am and went over the relevant information. We received our quotes about an hour later then agreed and had insurance in place by lunchtime for a reasonable price too - Recommend them....

I have been useing these guys for 10 +years for Contents,Home Insurance, Works Liability insurance and i would definately recommend them they always get me a good deal year after year and nothing is ever too much bother.Thanks A-Plan

Great service, always helpful staff

A totally new concept in insurance! A company which puts the client first rather than one that exploits loyalty. I have been delighted since moving over to A plan. I have three policies and each one is tailor made for me and somehow they manage to get better deals than I can find on the internet. They do all the work and shop around and even sort out any claims. Each year they review and recommend the best options on the market. What a joy to speak in person rather than to an automated robot.

Jon looked after all our requirements for motor insurance, with great efficiency, a friendly manner, and a great price too!

Wonderful service, talk to you soon. Regards
Tony OA Garland

Brilliant service, always going the extra mile

Good company that you can actually speak to someone but have to ask so many times for things to be done, never had a policy set up with nothing incorrect yet

great service - it is why I stay with them for 10 years

Very helpful staff won't hesitate to get future quotes from Aplan

Very happy with A plan.

Excellent service and brilliant customer service ,looking forward to getting my home insurance quote from them

Excellent company always helpful and very knowledgeable Oh and not afraid to find you the best renewal price even if it’s lower than previous year.

A really nice company to work with, very professional

Always a great service

Trusted well trained staff.

Excellent service but like all things it would be great if it was cheaper

A-plan always give friendly honest advice , easy to contact should there be a problem

I have been with A-Plan for a while now. I find them very helpful and efficient. They always seek to provide you with the best deals. Which is affordable.

Quick service, Policy needed already sorted and less cost than last year reputable insurer so renewed on spot thank you.

Knowledgeable helpful staff. I definitely feel I'm getting a quality service at a very competitive price.
I run vehicles whicle are usually modified in some way or other and A-Plan sort me out- whether it be a 4x4 pickup or a performance Audi.

They were very helpful

The employee,s at A plan are very helpful and friendly to their customers, and also help to find the best products.

Great friendly helpful team who are always there whe you need them