Howden Insurance
Latest Reviews
Excellent no problems
Source: trustpilot.com
Very thorough process over the phone but i have not yet received my documents via email as promised and as has happened in previous years.
Source: trustpilot.com
An efficient, friendly, face to face service.
Source: trustpilot.com
A Plan continued good service over many years and best policies.
Source: trustpilot.com
Not the good service it used to be. Been with A-Plan Thatcham for over 5 years now with multiple vehicles, don’t even bother to ring around they’ve been that good.
I used to ring the Thatcham office and a member of staff used to answer phone and then deal directly with you. It was a good personal service.
Now this number rings and gets diverted to a more central location where you’re put on hold straight away. 5 minutes later the receptionist answers and tells you everyone is busy.
I needed to sort out insurance quickly and their systems and method of working did not come up to scratch. They eventually quoted me and I accepted and took out the policy. Some two weeks later they have phoned me to say THEY made a mistake and my premium would be £20 more. They insisted I needed to pay rather than waiving this additional charge.
I need to think whether I should start to ring around again in future.
I used to ring the Thatcham office and a member of staff used to answer phone and then deal directly with you. It was a good personal service.
Now this number rings and gets diverted to a more central location where you’re put on hold straight away. 5 minutes later the receptionist answers and tells you everyone is busy.
I needed to sort out insurance quickly and their systems and method of working did not come up to scratch. They eventually quoted me and I accepted and took out the policy. Some two weeks later they have phoned me to say THEY made a mistake and my premium would be £20 more. They insisted I needed to pay rather than waiving this additional charge.
I need to think whether I should start to ring around again in future.
Source: trustpilot.com
Pay a little more but worth every penny as the service is second to none.
Source: trustpilot.com
Excellent service over the phone by an assistant who was quickly able to assess the current position. All dealt with speedily and efficiently. I remain impressed by the service provided'
Source: trustpilot.com
Good communication, excellent help from Jordan at Epsom branch would definitely recommend
Source: trustpilot.com
Great service from number 1 company thats aplan. Insurance . At the eastleigh branch. Thanks regards roger
Source: trustpilot.com
I am very impressed with the excellent customer service at A-Plan Insurance, Exeter.
Mike G is patient, professional, efficient and very knowledgeable in providing a competitive quote. Megan S dealt with a subsequent query swiftly and efficiently and I am also so impressed with Duncan W's oversight of the whole process as Branch Manager.
A-Plan, Exeter are a great team, thank you.
Mike G is patient, professional, efficient and very knowledgeable in providing a competitive quote. Megan S dealt with a subsequent query swiftly and efficiently and I am also so impressed with Duncan W's oversight of the whole process as Branch Manager.
A-Plan, Exeter are a great team, thank you.
Source: trustpilot.com
Seem to be unsure about window insurance When asked if it was covered when glass became loose told no “wear and tear”.
When asked if it was insured when wanting to renew initially told “yes”!
On further investigation and sent to a higher level said it was wear and tear. Got it fixed for less than the excess.
Trouble with insurance you never know with a company until you make a claim!
Price reasonable compared with three other quotes I got
When asked if it was insured when wanting to renew initially told “yes”!
On further investigation and sent to a higher level said it was wear and tear. Got it fixed for less than the excess.
Trouble with insurance you never know with a company until you make a claim!
Price reasonable compared with three other quotes I got
Source: trustpilot.com
Alexandra was a massive help. Great service all round.
Source: trustpilot.com
Very informative and professional
Source: trustpilot.com
Helpful staff know the job
Source: trustpilot.com
excellent service
Source: trustpilot.com
Steve in the Cheltenham office always provides excellent help and advice, as indeed do all of his colleagues in Cheltenham. I have been a client for many years and always receive expert help.
Source: trustpilot.com
They made the whole process very easy.
Source: trustpilot.com
Bearing in mind that we have more than one policy with you and although you are not the cheapest,what really grates is the service charge every time, we have been with you since the 1980s! Ok, maybe it’s our fault for shopping around but that is what we pay you to do!
Source: trustpilot.com
They asked what I was after in my car insurance, an did the work for me. Saved me a lot of time.
Source: trustpilot.com
I gave them the details and with no hassle and no fuss I got a competitive quote that gave me exactly what I was after
Source: trustpilot.com
I spoke with Simon and Steve Kipling. Both were extremely helpful and professional. It is good to know my insurance is in safe hands and this takes a weight off my mind. I would have no hesitation recommending A-Plan Insurance to friends and family based on the experience I have had with this excellent company.
Source: trustpilot.com
I was contacted sometime prior to the renewal date, asked of any changes to my insurance if required, the premium, was satisfied, and paid by the renewal date. The process could not have been any simpler.
Thanks.
Thanks.
Source: trustpilot.com
We have done business with this company for a number of years and have always found them polite, helpful and professional.
Source: trustpilot.com
Top notch service once again, I have all of my domestic insurances policies with A-Plan. The team are superb and always offer a personal service.
Source: trustpilot.com
eaasy and quick proffessional
Source: trustpilot.com
