Howden Insurance
Latest Reviews
Very helpful and competitive pricing
Source: trustpilot.com
I first contacted Howden in 2024 and unfortunately they couldn’t help me with my quote. This I received a call from them and after a couple of calls I took out a car insurance policy with them. I will give them an opportunity when my travel and house insurance’s expire
Source: trustpilot.com
It was so good to talk directly to a real person, who was able to guide me to the right policy for new to me campervan. The policy gives me the cover I need and was value for money
Source: trustpilot.com
From start to finish, Christine in your Kirkintilloch Office helped me through my claim. All sorted now, I can't thank her enough. Christine was friendly, professional, very helpful and she knows what's she is talking about. Thank you. Hx
Source: trustpilot.com
Was able to reduce my premium very significantlyby finding alternativeinsurance.
Source: trustpilot.com
Great service and made easier by someone who knew a lot about car insurance.
Source: trustpilot.com
Lady on phone most helpful
Source: trustpilot.com
The operation was explained and easy to understand
Source: trustpilot.com
The people at Howden have been so nice & extremely helpfull to me as my husband died & Ive had to get all our insurances changed over into my name & they did everything they could do, nothing was too much trouble, you wouldn’t get that sort of service online I’m sure, it’s the personal interaction I prefer rather than phone or computer robots that couldn’t give a crap about you, just want as much money as they can rinse out of you.
Barry has been a great help & has gone above & beyond to get everything sorted for me, keeping me in the loop about everything that’s going on, not like British Gas, as they have not got a bloody clue how to treat their customers even after nearly 50 years.
When something happens, that’s when you know who will help you & who don’t give a crap, so Howden it top notch as far as I’m concerned. Ann xxx
Barry has been a great help & has gone above & beyond to get everything sorted for me, keeping me in the loop about everything that’s going on, not like British Gas, as they have not got a bloody clue how to treat their customers even after nearly 50 years.
When something happens, that’s when you know who will help you & who don’t give a crap, so Howden it top notch as far as I’m concerned. Ann xxx
Source: trustpilot.com
Matt Clark has been very helpful and professional and helping re-arrange my insurance cover.
Source: trustpilot.com
Customer service is very high on my list, after having 3 separate quotes from other companies, Pieter from Howdens came up tops, in both quote and customer service, however you don’t know how good these companies are until you have to make a claim, but for now happy.
Source: trustpilot.com
I talked to a actual human that sorted out my insurance efficiently and quickly, unlike my previous attempt with another who now use AI which is not that intelligent or helpful
Source: trustpilot.com
)Very helpful all done on phone and couple of e mails.
Source: trustpilot.com
Excellent communication from the initial all until new account activated. Full marks to Isobel for her customer interaction, this is why I am using Howdens They also got a saving against my renewal quote with another company which in this present climate is excellent
Source: trustpilot.com
Personal touch, very helpful. We like the face to face contact.
Source: trustpilot.com
I received a quote from Howden Insurance which was less than my existing car insurance.
Source: trustpilot.com
Staff are always helpfull and polite
Source: trustpilot.com
Clear helpful staff.
Source: trustpilot.com
When we were run into on a roundabout on 16 Sep, we weren't quite sure what number to ring. We rang Howdens and Sue dealt with us very efficiently. We were passed on to Kindertons who arranged for our car to be collected for assessment and they delivered a hire car for us to use. Although the damage to our car was not that severe, it was decided to write it off and we then got offered a price for it. We disputed this as we had seen what cars of the same make, same age and mileage would cost as a replacement. As a result we were offered £22.88 more. However we have not received this small extra sum although we have received the first amount that we were offered. We ordered a new car and were told it would take 2 weeks to become available. We collected the new car and Kindertons collected the hire car from us. The whole process worked well but was quite drawn out. The day after we got the new car it was scraped in a car park while my wife was in the supermarket shopping. We reported this and Sue at Howdens dealt with this very efficiently. We were told that Auxillis were now the firm who would deal with us. They told us that Steer Prestige of Westbury would carry out the repair. Steer Prestige have collected the car and Auxillis have provided us with a hire car for the week that the repair is estimated to take. We have had to deal with both Auxillis and Steer Prestige this time; previously Kindertons was the only agency we had to deal with.
Source: trustpilot.com
We found them very helpful
Source: trustpilot.com
Knowledgeable consultant, kind, helpful, cheerful and made me feel looked after. Wonderful to do business with a real person, face to smiling face!
Source: trustpilot.com
Having a real person to talk to on the phone was important to us. Whoever we spoke to was friendly and helpful.
Source: trustpilot.com
Friendly, straightforward, quick service. My whole thing quite simple and easy
Source: trustpilot.com
I must say this insurance seems a lot easier then most to understand,and insurance is investing in people,you have a good service ,goes a long way and of course a great deal
Source: trustpilot.com
Excellent service with Charlie.No frills.just straightforward and gave me what I wanted.
Source: trustpilot.com
