Holiday Inn Preston

4.3/5 based on 1661 reviews
Latest Reviews
Everyone seems very friendly and helpful, rooms are clean, some facilities, however parking is very limited and hard to get a space if late.
google.com
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I used to live in Preston so I've passed this hotel hundreds of times.

Decent hotel and a nice room with wooden shutters instead of curtains, something I've never see in this country in a hotel but was interesting.

However, it was a cold night and the room was very cold and the thermostat didn't seem to make any difference, not matter what I did.

The wifi also didn't seem very strong either.

In the bathroom I couldn't get the main shower to go on. There was another shower head attached (a smaller less powerful one) which worked but was constantly too hot but therefore fortunately not very strong.

The breakfast was fine with a good selection of full English and continental breakfast. Coffee reasonable.

All in all a decent hotel but with a few niggles to sort out.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Room, air con and service were fine. The food at the restaurant was however well below expectation. Ordered 4 different mains for dinner and they don’t taste good at all. So skip the food unless you absolutely can’t find other food to eat.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Like a converted office block - car park is really tiny and not a nice area to be parking elsewhere. I struck lucky with an early arrival but not sure this would be an option if they were full with conferences.

Standard HI although could have done with touching up the paint work in the room. Room was freezing - air con inefficient and noisy and radiator located behind thick curtains which defeats the object on a winters night.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Good standard of accommodation for business trip. Reception staff warm and friendly. Located close enough to walk to town centre shops, restaurants and bars. Which is an attraction to get out and see some of the local life.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Building exterior is very tired and limited car parking. Hotel is clean and food steady staff friendly and efficient. Portions a little small in restaurant so think what your having as you may be hungry later
tripadvisor.co.uk
Source: tripadvisor.co.uk
Very disappointed with the parking, we had valuable tools in our cars and had to park in the overflow car park, then we were informed we had to leave the hotel by 8.00am so the company that owned the car park could park up.
The hotel is in need of upgrading, the bar area was fine, the food was OK, had a good night sleep bed was comfortable.
tripadvisor.co.uk
Source: tripadvisor.co.uk
For my review bias, for the last 15 years I have stayed approximately 70-100 nights a year in the Intercontinental / Holiday Inn Group chain. 

Date of stay 22nd November 2017

My ongoing experience of the hotel is as follows:

1) Arrival was slightly tricky using the Sat Nav (TOM TOM) instructions for the last 500m as the Hotel is on a one way system
2) The onsite carpark is very small, possibly 20 something spaces, with parking on a 1st come 1st served basis.
3) On arrival at the hotel the check in clerk was pleasant and friendly. As a SPIRE rewards club member, I received access to the free WIFI and choice of a rewards voucher or alternatively if you wish you may choose the option of a free drink at the bar instead.
4) All area’s including the bedrooms were always well kept, tidy and clean. My praise goes to housekeeping team for the cleanliness of the rooms and in general in the hotel, although the rooms do need an upgrade.
5) On this visit I stayed in rooms 705 which was clean and well maintained, and in keeping with the IHG brand standards.
6) The room itself was tired looking and in need of a makeover
7) The shower was abysmal, no pressure at all
8) The onsite mini gym electronic equipment was mostly broken but for £2 per day use of a local gym could be used around the corner.
9) Breakfast is an additional cost (cheaper if booked in advance or breakfast voucher purchased at check in).
10) I did not use the evening meal service on this occasion.
11) Location, is an odd one, on a one way road, next to the main bus station

Check out, was straight forward and hassle free

In summary, the hotel scores 6/10 for a tired looking Holiday Inn branded hotel lacking in facilities and pricey considering its location.
tripadvisor.co.uk
Source: tripadvisor.co.uk
I stayed one night whilst in Preston, great customer service experience from reception and bar service.

Breakfast was of a decent standard and well presented buffet. Bedroom was clean and well maintained. I would stay here again, however, the only negative is the inadequate sized car park. When I arrived at 7pm all spaces were taken and double parking/blocking in had started. The receptionist offered a solution to park on the office block’s car park next door but with the condition I was gone by 7am this didn’t work for me. I parked on a public car park above the bus station which was fine but a tad inconvenient. The hotel should describe the parking limitations more openly, however that is my only criticism.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Myself and my boyfriend stayed here just for a night and we loved it. Not too far away from the centre and there was a few shops/takeaways near by. Very big and comfy bed in our hotel room and the window took up the whole of one wall which we liked. The room was clean and well decorated and had air condition which we made good use of. I like the fact that you have a choice of hard or firm pillows and the hotel can also offer hypoallergenic pillows or a variety of complimentary toiletries if you had forgotten something. We had a brilliant stay and very much enjoyed the breakfast and a leisurely morning as checkout was until 12pm (later than a lot of hotels)
tripadvisor.co.uk
Source: tripadvisor.co.uk
Here on business and everyone has made me feel like home!! Always friendly with a smile staff - topped off with great fish and chips!!! Traditional English breakfast available each morning and close the city center, made for a great trip!!
tripadvisor.co.uk
Source: tripadvisor.co.uk
Our family stopped by this hotel while passing through Preston on June 12, 2017. While there, we encountered a situation that had to be dealt with in July. We contacted management and they immediately took care of our problem. Although we did not end up staying here (we decided to travel further toward our final destination), the response and help we received from management leads me to believe they run a very customer friendly hotel.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Booked into this hotel late on a Sunday night and receptionist was more interested in his phone call than providing a good customer experience. Room allocated was very tired, with chipped furniture and dowdy paintwork. slow service in restaurant on an evening. On the positive side, breakfast was good and free wifi. Majority of staff were friendly and willing to help.
tripadvisor.co.uk
Source: tripadvisor.co.uk
I would like to thank Abul Ahmed on reception for his kind and efficient and helpful assistance regarding arranging tickets online to go up Blackpool Tower - a process which can be somewhat bureaucratic
tripadvisor.co.uk
Source: tripadvisor.co.uk
Firstly, great location and comfy beds and the air con is a massive plus given the heat in the room even in November.
The downside was the car parking, only 32 spaces available and nearly all taken when checking in at 2pm. The room, although comfortable was small for a holiday inn and had not been cleaned adequately enough. There was still beard stubble in the sink.
Also, being an ihg member, I requested a room away from the lift and non allergy pillows, neither of which were supplied. I appreciate that these are only requests but when placed 3 weeks in advance, I can't understand why we did not get these and have not come across this in any other holiday inn.
All in all, I would return but suggest there may be better value out there in the same price bracket considering you may also have to pay for parking if you don't get there early enough.
tripadvisor.co.uk
Source: tripadvisor.co.uk
We chose this hotel due to the close proximity to the guild hall. When we arrived the staff were pleasant and helpful. The room was very basic. My only issue from our short stay was (First world Problem): the electrical sockets were placed in such a way that we could not plug in any of our phones etc to charge up unless we unplugged the one placed for the kettle. This also meant that we couldn't even use the in room ironing equipment at the same time as my wife wanted to straighten her hair. Room was very quiet on the 7th floor, even with the windows open. I think next time we will choose another hotel for a longer stay and due to the distance from the train station.
tripadvisor.co.uk
Source: tripadvisor.co.uk
well positioned off the M6, south Preston. Good eateries nearby.

lovely sized, comfortable room with ensuite faciltiies. Great power shower.
Staff were very friendly & welcoming. The hotel was spotless.

Breakfast was buffet style with a great selection; a good start to my day!

facilities for business meetings.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Visited Preston for a match. Stayed at the Holiday Inn. Excellent hotel. Staff were extremely helpful and friendly. Ate there one night, food good and great breakfasts. Will stay there again next visit to Preston.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Arrived early and able to check in at 11.00 excellent. Managed to park although not many spaces but car parks nearby. All staff are lovely, helpful and pleasant. Room very comfortable very clean with lovely fluffy towels. Breakfasts very nice everything freshly cooked. Would certainly stay here again.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Fantastic hotel, stayed here as was going to a wedding near by at Bartle Hall. Arrived early and rooms ready so impressed. Had breakfast lovely service, great food and lovely staff - Jose was friendly and very professional. Rooms great and very clean. Would stay here again.
tripadvisor.co.uk
Source: tripadvisor.co.uk
Stayed for one night before a business meeting. Welcomed very warmly at reception, the room was comfortable, although tea/coffee was missing! Bar was welcoming but a bit pricey.
On the whole it was a good place to stay even if the building is a little tired and in meed of refurbishment to bring it up to the standard of other hotels in the group.
Good value, I would stay there again.
tripadvisor.co.uk
Source: tripadvisor.co.uk
I stayed here for three nights on business and I think it’s great value for money. Yes the car park is very small and in reality I only managed to get in it for one of my nights but the bus station car park is 50 yds away convenient and cheap. The staff are so helpful and friendly across the site from reception to bar and restaurant and cleaners! My room was clean and dry with what appeared to be a refurbished bathroom. I’m a stickler for a good shower and rarely give a good review without one so this speaks for itself. I liked the idea of the wooden window shutters they are so much better than manky curtains. Breakfast was good the bar area reasonably priced and the bar menu really tasty. The roads get busy at rush hour which makes it a challenge in the car but you’re 5 mins walk from the city centre if you fancy a stroll in the evening. Will definitely use the hotel again.
tripadvisor.co.uk
Source: tripadvisor.co.uk
We recently visited for a meal with old friends who were staying at the hotel. They said that they were very happy with their accommodation except for being small. We had a meal which was very enjoyable and out of 11 of us no one had any complaints.The service was excellent, the staff being very attentive and helpful in spite of being quite busy. A very pleasant evening and would return.
tripadvisor.co.uk
Source: tripadvisor.co.uk
While walking the Coast between Rosthwaite and Grasmere in wet, slippery conditions, I slipped and fell sustaining serious injuries. After 4 days in hospital we spent a total 11 days in the Holiday Inn Preston while I recovered. Abul, one of the managers at reception, provided outstanding service, as did his colleagues Dina and Georgia. Nothing was too much of an effort and they were friendly and efficient . The hotel is well appointed and the rooms, although on the small side, are very clean and comfortable. Daily breakfast is delicious and the restaurant staff are also very customer oriented. The hotel restaurant provides an adequate menu and meals are well prepared. The hotel is also centrally located and it is only a short stroll into the main shopping area. As an added bonus, Preston bus station is right across the road. We thoroughly recommend this hotel when visiting Preston.
tripadvisor.co.uk
Source: tripadvisor.co.uk
I am an IHG member.

Car park is small and was full when I arrived.

Building is drab and unwelcoming.

Reception upstairs. Ok welcome.

They arranged for me to park in an overflow car park. It was free.

Room - booked a double bed, got a twin. Reasonable size. Clean.

Bar - better service than reception. Polite and efficient.
San Miguel on draught.
Ordered a Chunky Beef Chilli with Rice - it was poor for nearly £13. Lacked taste, presentation and quantity!
Menu is so uninspiring. Come on food development person - try a bit harder. The menu itself doesn't make you excited to eat here.

Business - so so. Would choose if cheap.
Personal - never.

Average.
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Source: tripadvisor.co.uk
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Welcome Holiday Inn Preston to Thebestofpreston Community!
24/02/2026

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