A weekend Coach Trip took us to stay at this particular hotel overnight for D/B/B. Very impressed with the cleanliness of hotel and our rooms were first class, no complaints there! The Staff, where all exemplary, which always makes a difference, they were all so pleasant, even when, dozens and dozens of folk descended on them for both dinner and breakfast! It was chaos, queueing and waiting for tables....However, we agreed it was only probably like that when coach trips turned up! Evening meal was o.k. but breakfast was excellent, with something for everyone's palate and plentiful...well worth the wait! I do believe that something should be done about the organisation at mealtimes as although we took it in our stride, others didn't and were becoming irate. Staff dealt with it all admirably..Well Done to all of them

We stayed at this hotel during a visit to Preston for a special occasion. The room was great and staff were excellent. We even got a free bottle of fizz delivered to the room which was greatly appreciated. We wouldn’t hesitate in staying here again as location was great for our needs as only a short walk to the city centre.

The staff were all very nice from reception to the Restaurant. I had room service my 1st night and it was very nice and a very large portion. The breakfast had plenty of choice and was really nice. The bed was really comfy. Room a little bit dated but fine for the 3 nights I stayed. My only negative is I was overlooking the bus station and the noise of the constant announcements from the station and the traffic I found it very very hard to sleep. Also through the night there was a noise like a generator not sure if there was next to my room as my room 312 was the last on the landing next to a cupboard and stairs. As I've been on a course when I'm back in August I'm not sure I will stay again as I need my sleep.

Stayed overnight on way to coast. Reception was excellent and well noted my Gold Card.
Room was on 6th floor with good views of the city. Very comfortable although furnishings a bit dated. Bathroom absolutely fine with good shower and bath.Beds and pillows were super comfortable.
Had dinner in the hotel restaurant and it was "steak week" with very good medium prices. The steaks were perfectly cooked to our requirement and the staff were really nice.
Same can be said for the breakfast with big choice of hot and cold foods.
Overall we were very pleased with our stay. Very good value for the money.

Nicely placed hotel within easy walking distance of the town centre , car park is a bit small but we always found a space. Room was very clean only criticism was the shower setting was temperamental couldn't quite get the right water temperature either too hot or cold, the rest of the family staying with us did not have this problem in their rooms. Staff are friendly and helpful. Enjoyed our stay.

My main issue with this hotel was the car park. It's tiny and usually full. There is a large multi-storey car park (bus station) opposite the hotel but this was closed for construction during my visit. I found another multi-storey about 10 mins walk away, which was ok but not great if you're arriving late at night and having to walk from there with bags. And of course you have to pay to use it.

The hotel room was good. Very clean, wooden shutters on windows to keep out the noise from the main road, comfortable bed, loads of hot water etc etc. No problems there at all, although on the small side for £99 per night. It's more like a £75 room.

I didn't eat at the hotel so can't comment on the food, but the bar/restaurant looked busy everytime I walked past.

Hotel reception staff were friendly & welcoming.

I had the privilege to stay at the Holiday Inn Preston on a 3 night stay - whilst I was working and looking after a young gentleman by the name of Matthew, he is Severely Autistic with challenging behavioural problems. I must say the staff working here are truly exceptional. The management ensured nothing was too much trouble, they had reserved a disabled bay prior to our arrival, the room allocated was spacious, scrupulously clean and the beds were really comfortable. The breakfast selection was vast, fresh, cooked well, the quality of the hot 'n' cold food on offer was remarkable. Most important feature of this hotel is it's core staff, they are all truly professional, attentive, courteous and work extremely well together as a team. The front of house staff ensured nothing was too much trouble so special thanks to "Georgia Crosskell" and "Dina Modsia" you are both extremely true professionals, very attentive and dedicated individuals. Special thanks to "Lee Stevenson" who worked in the restaurant who had the patience of a saint so again much appreciated. Also the pleasant chap who went over and above anyone else and above his own work remit - "Matthew Ashcroft" who I believed worked in the Maintenance Dept, can I just say a special thank you for your help and cooperation during our stay it didn't go unnoticed, if anyone deserves recognition for Employee of the Month I hope you Matthew Ashcroft are considered along with the other named employees. Finally I would just like to say a special thank you to the General Manager of this establishment "Michelle Lonsdale" who ensured our planned visit went like clockwork. A true manager who runs a very well organised hotel which I understand is owned by Centre Island but is licenced to the IHG Group, this company should be very proud you have an exceptional manager in post. Thank you all once again.

I was really impressed by every aspect of this inexpensive hotel. Spotless room, comfy beds (including choice of soft or firm pillow!), very quiet on the 7th floor. Breakfast better than at a lot of far grander places. Properly made porridge and superb bacon from a local farm. Staff on reception and at breakfast absolutely charming - it really doesn’t feel like a chain. I guess it’s slightly odd giving it a 5 as the building affords some of the grimmest views of ring roads and car parks in Britain! But they can’t help that and I don’t think they could have done more to make my stay more pleasant. Next time I need an inexpensive chain hotel I’d definitely choose this one.

I have stayed here several times for business trips, and have always found the members of staff extremely helpful and friendly. The hotel is conveniently situated close to the city centre, but is not noisy, and it has easy links to motorways. The rooms are comfortable and well appointed. The food is very good and there is plenty of it!! Breakfast provides proper porridge, which is a bonus, and the poached eggs are always perfectly cooked. The restaurant staff are top class, especially the breakfast teams. There is on site parking. I would recommend this hotel to anyone.

city centre location but with a small car park. the rooms are what you would expect from HI - clean tidy with all mod cons. The bar & restaurant area is very large , which meant there was plenty of space but did lack atmosphere. Our bar meal was OK - burnt burger for one of us, but our bill was adjusted without us even asking. The breakfast was large scale fully cooked or continental- the cooked was constantly refreshed & was lovely & hot (not the case in some HI's) Its best attribute was the staff: very helpful , friendly, attentive & smiling , that was reception, behind the bar, the whole breakfast team - very impressive. & its the people that can make or break a hotel & in Preston they are first class .

I have stayed at this hotel a couple of time recently and every time there is a warm welcome and I'm made to feel valued. The location is within easy walking distance of the city centre. The rooms are comfy and well equipped. The food offering is limited but all items are very tasty and reasonably priced. The only down side is the car park is tiny and there can be issues with parking if you arrive late.

I always stay here when i am working in Preston. They are really accommodating, front desk very helpful and never say no to trying to help.

Rooms are good, as is the points system for loyalty members.

Restaurant has different “weeks” with Steak week and Pie week for example (or you can choose either bar menu or full restaurant menu - loads of choice).

Main thing that goes a long way is the staff’s attitude which is just lovely so friendly and helpful, including front desk, bar, restaurant and room service.

I recently stayed at the Holiday Inn in Preston overnight in readiness for early meeting the following morning. The hotel was easy to find and had good parking directly outside, and in the town centre. The staff were very friendly & helpful. The room was basic, but clean and a good size. I got a decent corporate rate and paid less than £50 for a double bed. Overall very good.....

We stayed here to strand a concert in the Guldhall. We had a meal in the bar beforehand, which was good, and the staff were very pleasant. We then went for a drink afterwards, then returned to the hotel. After 10 pm, the lift from the ground floor has to be summoned by a bell. As my partner is on crutches, we rang for the lift.
A minute later, two security guards came running down the stairs, questioning why we were there. I replied we were staying, so they returned back up the stairs, and the lift was sent down.
When I got out of the lift at reception, I was again questioned why I was there. I gave my room number, and said we would like a nightcap before bed. Off he went. This was about midnight, and no one came to serve us, so we went to bed.
The room was perfectly fine, and the rest of the staff fine, but I do not appreciate the third degree at somewhere I have paid to stay, and I don’t appreciate bad service.
I would suggest they need an entrance system operated by key cards.

This hotel is a short taxi ride from the station. It is not the best placed of hotels for the City Centre. Although next to the bus garage and only a short walk from the shops, it felt slightly removed and I did not feel comfortable walking around the area.

The receptionist was extremely warm in her welcome and you could see she was sincere in her greeting. She was also very efficient and could not have tried harder to meet my various requests.

I paid £74 for bed and breakfast. The room was well decorated and very comfortable, with a large desk, chair, comfy chair, bed with good quality sheets and large TV with a wide range of channels. There was also a chain on the door, iron and board in the wardrobe and tea/coffee making facilities. There was no fridge and no safe, although I noticed some safety deposit boxes in reception. There is a mini-gym on the 7th floor, although I did not use it.

Breakfast was good and, again, the staff were very warm and welcoming.

I called a taxi via the hotel and, unfortunately, it was 10 minutes late.

There isn’t actually anything wrong with this hotel but it is a wee bit tired, and let’s be honest, probably designed and built in the 70’s.

That said, like any hotel, the staff made it what it was. And that was decent.

I found myself staying here due to bad weather and I couldn’t get home to Glasgow, and as it turned out many other guests were in the same boat. More on that later.

Check-in was quick and efficient, and I was immediately greeted and acknowledged as a gold member of the loyalty program.

The rooms are, to be honest, quite small and my desk chair back was broken. The room was clean and just about modern. Just, but a refurb would help greatly. The main issue was the noise from my windows ! The original build had flimsy metal frame single pane windows, and at some point secondary internal glazing has been added. Which didn’t fit properly, creating a gap. Now, it just so happened the wind was very strong, and very cold during my stay, and I had a great deal of freezing cold, whistling draughts in my room, and my radiator was struggling to keep the room warm. Freak weather conditions it had to be said, and the rest of the hotel wasn’t fairing much better. As I retired to the bar for a pint and some food, the receptionist had her coat on and a heater that she had brought from her home ! The staff were great, friendly, approachable and understanding. The food was so so.
The next morning at breakfast, the girl who was ticking of guests and rooms was also trying to pair various guests together who had transport issues back to Glasgow as there were no trains or buses due to the inclement weather, and hire cars in short supply. A wonderful gesture and great proactive service. The staff obviously care for their guests, I thought it was nice touch.

So, to recap, hotel not great, food so so, but top staff. I wouldn’t rush back, but it was OK for one night.

I stayed here for one night ahead of business in nearby Blackburn the following day. Arriving late, I managed to find a space in the small car park, but feared the worst when I arrived just after a coach party of youngsters from a sports' team. However, both their check in and mine were handled very efficiently, and I was soon in my room.

My room was on the top floor and was beautifully quiet. There were a couple of small niggles about the room: sockets on the desk which were impossible to use because they had been fitted to close to the desk surface to allow for a lead underneath them, and an air conditioning unit that switched itself off after a couple of minutes. However, there were other sockets, and I was able to get the room to a comfortable temperature by switching off the radiator and opening the window!

Staff service whether at the front desk or in the restaurant during breakfast was excellent and I would be more than happy to stay here again.

Impromptu stay during snow travel chaos - perfect location next to coach station and very handy for town centre. Welcoming staff who checked us in early with our heavy bags. Nice modern room and very cosy.

This hotel has been operating for a long time under different names but has been a Holiday Inn for many years.
Not anything great but is properly run and the staff are pleasant and efficient.
The outlook from the windows at the front of the hotel are of the Brutlalist architecture bus shelter and to be honest, there are few views in and around this Preston hotel worth seeing.
No sign of herds of wildebeest or the hanging gardens of Babylon it what would anyone expect out of a Preston windows?

A few gripes, one of 2 of the lifts was constantly out of order which isn’t great when checking in and out and being forced to use the stairs.

Breakfast very decent with attentive staff in those quarters.
Rooms smallish and not exactly plush, the fridges which they had in each room 10 or so years ago have now been removed and replaced by nothing.
Small point but Interestingly the keycard didn’t need updating once during my weeks stay as seems to be the case in every other hotel I’ve stayed in recently.

The Ritz it isn’t but this hotel has survived for many years based on the staff and the fact they know what they are doing.

arrived early to watch snooker at preston and drop my bags ,went back to check in later,easy check in and hotel reception also let a plug with long lead for my sleep machine, did not have evening food ,due to good pub food in the area, breakfast was very nice ,bar stay open late night is everyone how a drink or two before bed, my room, 703 was a very bad room and a good hot shower anytime during day, all staff are very friendly and helpful.do not car park so i did not drive

We didn’t bring a car so the minuscule car park was not an issue ! Staff all friendly ( although I would prefer them not to answer the phone in the middle of the check in process ) . Dinner was good and fairly priced and room fine and fairly typical for the holiday inn chain ( I would prefer better towels ) . Given the price charged it is worth 5 stars . I do a lot of national travel and would praise the people of Preston for their friendliness !

All the staff are great in this hotel very helpful , nice breakfast , rooms clean beds nice, the one thing disabled room needs a wheel in shower. The hotel is very handy for central Preston food in restaurant is good but a little expansive if you have a budget Weatherspoon is down the road.

I stayed at the hotel due to business meetings in centre of Preston. Great location, close to everything.

Car park is smallish but there's a big multi storey right across the road above the bus station.

When checking in there was a sign saying that there was forecast for high winds and a bowl of earplugs to try and dampen the noise from weather.

I took a pair and slept like a baby, didn't hear a thing. The bed was really comfy, room was clean and to a high standard.

All the staff were extremely friendly and professional. I ordered room service which was fast and main was delicious.
I had a slight issue with the dessert however after notifying the staff the wee room service man chapped my door to discuss. He was very polite.

Breakfast was good. Lots of choice, although I'd have liked porridge too!

Overall good dtay, just what you expect from Holiday Inn.

Stayed here when attending a function in late January '18; there is a small carpark onsite, which seems to fill rather quickly - you must enter your registration into a computer at reception to get free parking.

Reception is on the first floor not the ground floor, there is a lift, but, should you be going out and returning after 10pm, the lift is turned off!!! There is a button to press if, like me, you have mobility issues and cant take the stairs, however, if like me, you get no response you may need to be accompanied by and able bodied guest who can climb the stairs to alert staff to your need to use the lift; hopefully the staff are more polite to you than they were to my friend who tried to bring to the staffs attention my plight - he was treated very rudely, and then told I would have to wait till he was not busy at the bar, as there was only him serving - clearly putting making money above the well being of guests needs. Very disappointing attitude to a situation the hotel itself has created to cause a problem for disabled guests.

This sole issue aside, the hotel is nice and the rooms are comfortable, and all you would expect from a holiday inn. We stayed in room 513 and were perfectly happy with the room and its amenities (except for it being a twin when we had requested a double) and would probably stay here again - but obviously only with an able bodied assistant who can help should I be returning late. Central location is good.

I stayed at this hotel for several nights very recently. Hotel is clean and comfortable and in a good location. Parking is very limited, but there is ample parking close by in the bus station multi storey car park.
What really makes this hotel worthy of a special mention are the staff.
Every single member of staff was friendly, helpful and really did go the extra mile to make my stay special.