I have now stayed at this hotel several times and have concluded it is a lot better than I first thought. On a recent occasion, I walked from the train station, which took me 15 minutes. It is otherwise about £6 by taxi. The hotel is immediately next to the "listed" bus station. I have also had a better chance to investigate the area. It is very near to the shops and only a five minute walk from the Harris Gallery, a museum which is free to enter and well worth a visit. There are plenty of eateries in the area, although the immediate neighbourhood does feel a bit dead on a weekday night - it may be livelier at weekends.

Check-in is handled efficiently with helpful and welcoming staff. My rooms have all been very comfortable, well-equipped either for work or leisure, with a good desk and a comfy chair. They are well lit. There has been a large, flat screen TV, with Freeview. The rooms have all had an iron and board, as well as tea/coffee making facilities. They even provide biscuits and, on the last occasion I stayed, I had a special note as a loyalty card holder, some more biscuits and a bottle of water, which I very much appreciated in the hot weather. The rooms have all had good air conditioning, though. The beds are extremely comfortable, with quality linen. The towels are also good quality and it is nice to have a bath in the bathroom, and not just a shower. The rooms have always been spotlessly clean.

I have enjoyed my breakfasts, with a good selection of well-cooked hot foods and "continental" breakfast items. There is one particular member of staff, I think she may be originally from the Philippines, who is very good at making diners feel welcome and wishing them an enjoyable breakfast. She receives my "employee of the month" award every time, staring everyone's day with a beaming smile!

Firstly the web site says no parking, so we parked elsewhere only to be asked atvtge front desk if we had parked with them out front for free? Then given a twin room as they had no doubles left. Other than that an adequate hotel for the price location great for the city and the bus station.
Decor a little tired and past its best but staff friendly. Breakfast good and varied.

We enjoyed our stay here. The staff were friendly and attentive. The room was clean and pleasant. Breakfast was good with a nice range of food, the cooked breakfast was buffet style and very fresh. The bar stayed open as long as we wanted it to in the evening. No complaints at all!

Stayed for 2 nights and was disappointed to see the whole hotel, from carpets to paint to furniture to bathroom fittings was all very tired, worn. The hotel desperately needs refurbishment especially when you consider the cost per night in comparison to the local competition.

The parking out the front of the hotel is free and very limited, if you're out of luck then there is plenty opposite which is only a short walk.

On arrival the rooms air condition wasn't working & kept showing fault this was reported and resolved within the hour - apparently the aircon machinary on the roof is tempremental, continues to fault/trip out & needed a reset (another example of a 'tired' hotel)

We found the staff all very helpful & polite.

Best part of the stay was the continental & English breakfast which was perfect.

Rooms slightly dated, parking poor but staff very welcoming and courteous and evening meal and breakfast great. Central to Preston and right next to bus station. Not situated in the most pleasant area of the city.

Stayed at this hotel for one night on Sunday 24 June 2018. Situated right in the centre of Preston with free car parking. Check in was very quick and was allocated a room on the 7th floor at the end of the corridor. The room was small but very nice and clean.

Had a great nights sleep as it was so quiet. Breakfast in the morning was excellent with plenty of choice. All the staff we came in to contact with were very friendly and helpful.

I would definitely stay at this hotel again if I am back in Preston, as it has a fantastic location and is only a short walk from pubs, restaurants and the local market.

The service in the restaurant was great, the food not so much. Really was expecting more but the waiter and I got on really well. He was a lovely Philippine lad called Lee. But the rooms were nice and tidy. Ample amounts of everything. Not a bad stay. Food was just lacking.

Stayed for one evening whilst working in Blackburn - a quick and easy 30 min drive away.

The hotel is an average Holiday Inn - all perfectly sufficient. The staff were very friendly, and the room service dinner very nice.

Decor is of the older Holiday Inn standard - so could do with an update. But it’s fine for a nights stay.

A weekend Coach Trip took us to stay at this particular hotel overnight for D/B/B. Very impressed with the cleanliness of hotel and our rooms were first class, no complaints there! The Staff, where all exemplary, which always makes a difference, they were all so pleasant, even when, dozens and dozens of folk descended on them for both dinner and breakfast! It was chaos, queueing and waiting for tables....However, we agreed it was only probably like that when coach trips turned up! Evening meal was o.k. but breakfast was excellent, with something for everyone's palate and plentiful...well worth the wait! I do believe that something should be done about the organisation at mealtimes as although we took it in our stride, others didn't and were becoming irate. Staff dealt with it all admirably..Well Done to all of them

We stayed at this hotel during a visit to Preston for a special occasion. The room was great and staff were excellent. We even got a free bottle of fizz delivered to the room which was greatly appreciated. We wouldn’t hesitate in staying here again as location was great for our needs as only a short walk to the city centre.

The staff were all very nice from reception to the Restaurant. I had room service my 1st night and it was very nice and a very large portion. The breakfast had plenty of choice and was really nice. The bed was really comfy. Room a little bit dated but fine for the 3 nights I stayed. My only negative is I was overlooking the bus station and the noise of the constant announcements from the station and the traffic I found it very very hard to sleep. Also through the night there was a noise like a generator not sure if there was next to my room as my room 312 was the last on the landing next to a cupboard and stairs. As I've been on a course when I'm back in August I'm not sure I will stay again as I need my sleep.

Stayed overnight on way to coast. Reception was excellent and well noted my Gold Card.
Room was on 6th floor with good views of the city. Very comfortable although furnishings a bit dated. Bathroom absolutely fine with good shower and bath.Beds and pillows were super comfortable.
Had dinner in the hotel restaurant and it was "steak week" with very good medium prices. The steaks were perfectly cooked to our requirement and the staff were really nice.
Same can be said for the breakfast with big choice of hot and cold foods.
Overall we were very pleased with our stay. Very good value for the money.

Nicely placed hotel within easy walking distance of the town centre , car park is a bit small but we always found a space. Room was very clean only criticism was the shower setting was temperamental couldn't quite get the right water temperature either too hot or cold, the rest of the family staying with us did not have this problem in their rooms. Staff are friendly and helpful. Enjoyed our stay.

My main issue with this hotel was the car park. It's tiny and usually full. There is a large multi-storey car park (bus station) opposite the hotel but this was closed for construction during my visit. I found another multi-storey about 10 mins walk away, which was ok but not great if you're arriving late at night and having to walk from there with bags. And of course you have to pay to use it.

The hotel room was good. Very clean, wooden shutters on windows to keep out the noise from the main road, comfortable bed, loads of hot water etc etc. No problems there at all, although on the small side for £99 per night. It's more like a £75 room.

I didn't eat at the hotel so can't comment on the food, but the bar/restaurant looked busy everytime I walked past.

Hotel reception staff were friendly & welcoming.

I had the privilege to stay at the Holiday Inn Preston on a 3 night stay - whilst I was working and looking after a young gentleman by the name of Matthew, he is Severely Autistic with challenging behavioural problems. I must say the staff working here are truly exceptional. The management ensured nothing was too much trouble, they had reserved a disabled bay prior to our arrival, the room allocated was spacious, scrupulously clean and the beds were really comfortable. The breakfast selection was vast, fresh, cooked well, the quality of the hot 'n' cold food on offer was remarkable. Most important feature of this hotel is it's core staff, they are all truly professional, attentive, courteous and work extremely well together as a team. The front of house staff ensured nothing was too much trouble so special thanks to "Georgia Crosskell" and "Dina Modsia" you are both extremely true professionals, very attentive and dedicated individuals. Special thanks to "Lee Stevenson" who worked in the restaurant who had the patience of a saint so again much appreciated. Also the pleasant chap who went over and above anyone else and above his own work remit - "Matthew Ashcroft" who I believed worked in the Maintenance Dept, can I just say a special thank you for your help and cooperation during our stay it didn't go unnoticed, if anyone deserves recognition for Employee of the Month I hope you Matthew Ashcroft are considered along with the other named employees. Finally I would just like to say a special thank you to the General Manager of this establishment "Michelle Lonsdale" who ensured our planned visit went like clockwork. A true manager who runs a very well organised hotel which I understand is owned by Centre Island but is licenced to the IHG Group, this company should be very proud you have an exceptional manager in post. Thank you all once again.

I was really impressed by every aspect of this inexpensive hotel. Spotless room, comfy beds (including choice of soft or firm pillow!), very quiet on the 7th floor. Breakfast better than at a lot of far grander places. Properly made porridge and superb bacon from a local farm. Staff on reception and at breakfast absolutely charming - it really doesn’t feel like a chain. I guess it’s slightly odd giving it a 5 as the building affords some of the grimmest views of ring roads and car parks in Britain! But they can’t help that and I don’t think they could have done more to make my stay more pleasant. Next time I need an inexpensive chain hotel I’d definitely choose this one.

I have stayed here several times for business trips, and have always found the members of staff extremely helpful and friendly. The hotel is conveniently situated close to the city centre, but is not noisy, and it has easy links to motorways. The rooms are comfortable and well appointed. The food is very good and there is plenty of it!! Breakfast provides proper porridge, which is a bonus, and the poached eggs are always perfectly cooked. The restaurant staff are top class, especially the breakfast teams. There is on site parking. I would recommend this hotel to anyone.

city centre location but with a small car park. the rooms are what you would expect from HI - clean tidy with all mod cons. The bar & restaurant area is very large , which meant there was plenty of space but did lack atmosphere. Our bar meal was OK - burnt burger for one of us, but our bill was adjusted without us even asking. The breakfast was large scale fully cooked or continental- the cooked was constantly refreshed & was lovely & hot (not the case in some HI's) Its best attribute was the staff: very helpful , friendly, attentive & smiling , that was reception, behind the bar, the whole breakfast team - very impressive. & its the people that can make or break a hotel & in Preston they are first class .

I have stayed at this hotel a couple of time recently and every time there is a warm welcome and I'm made to feel valued. The location is within easy walking distance of the city centre. The rooms are comfy and well equipped. The food offering is limited but all items are very tasty and reasonably priced. The only down side is the car park is tiny and there can be issues with parking if you arrive late.

I always stay here when i am working in Preston. They are really accommodating, front desk very helpful and never say no to trying to help.

Rooms are good, as is the points system for loyalty members.

Restaurant has different “weeks” with Steak week and Pie week for example (or you can choose either bar menu or full restaurant menu - loads of choice).

Main thing that goes a long way is the staff’s attitude which is just lovely so friendly and helpful, including front desk, bar, restaurant and room service.

I recently stayed at the Holiday Inn in Preston overnight in readiness for early meeting the following morning. The hotel was easy to find and had good parking directly outside, and in the town centre. The staff were very friendly & helpful. The room was basic, but clean and a good size. I got a decent corporate rate and paid less than £50 for a double bed. Overall very good.....

We stayed here to strand a concert in the Guldhall. We had a meal in the bar beforehand, which was good, and the staff were very pleasant. We then went for a drink afterwards, then returned to the hotel. After 10 pm, the lift from the ground floor has to be summoned by a bell. As my partner is on crutches, we rang for the lift.
A minute later, two security guards came running down the stairs, questioning why we were there. I replied we were staying, so they returned back up the stairs, and the lift was sent down.
When I got out of the lift at reception, I was again questioned why I was there. I gave my room number, and said we would like a nightcap before bed. Off he went. This was about midnight, and no one came to serve us, so we went to bed.
The room was perfectly fine, and the rest of the staff fine, but I do not appreciate the third degree at somewhere I have paid to stay, and I don’t appreciate bad service.
I would suggest they need an entrance system operated by key cards.

This hotel is a short taxi ride from the station. It is not the best placed of hotels for the City Centre. Although next to the bus garage and only a short walk from the shops, it felt slightly removed and I did not feel comfortable walking around the area.

The receptionist was extremely warm in her welcome and you could see she was sincere in her greeting. She was also very efficient and could not have tried harder to meet my various requests.

I paid £74 for bed and breakfast. The room was well decorated and very comfortable, with a large desk, chair, comfy chair, bed with good quality sheets and large TV with a wide range of channels. There was also a chain on the door, iron and board in the wardrobe and tea/coffee making facilities. There was no fridge and no safe, although I noticed some safety deposit boxes in reception. There is a mini-gym on the 7th floor, although I did not use it.

Breakfast was good and, again, the staff were very warm and welcoming.

I called a taxi via the hotel and, unfortunately, it was 10 minutes late.

There isn’t actually anything wrong with this hotel but it is a wee bit tired, and let’s be honest, probably designed and built in the 70’s.

That said, like any hotel, the staff made it what it was. And that was decent.

I found myself staying here due to bad weather and I couldn’t get home to Glasgow, and as it turned out many other guests were in the same boat. More on that later.

Check-in was quick and efficient, and I was immediately greeted and acknowledged as a gold member of the loyalty program.

The rooms are, to be honest, quite small and my desk chair back was broken. The room was clean and just about modern. Just, but a refurb would help greatly. The main issue was the noise from my windows ! The original build had flimsy metal frame single pane windows, and at some point secondary internal glazing has been added. Which didn’t fit properly, creating a gap. Now, it just so happened the wind was very strong, and very cold during my stay, and I had a great deal of freezing cold, whistling draughts in my room, and my radiator was struggling to keep the room warm. Freak weather conditions it had to be said, and the rest of the hotel wasn’t fairing much better. As I retired to the bar for a pint and some food, the receptionist had her coat on and a heater that she had brought from her home ! The staff were great, friendly, approachable and understanding. The food was so so.
The next morning at breakfast, the girl who was ticking of guests and rooms was also trying to pair various guests together who had transport issues back to Glasgow as there were no trains or buses due to the inclement weather, and hire cars in short supply. A wonderful gesture and great proactive service. The staff obviously care for their guests, I thought it was nice touch.

So, to recap, hotel not great, food so so, but top staff. I wouldn’t rush back, but it was OK for one night.

I stayed here for one night ahead of business in nearby Blackburn the following day. Arriving late, I managed to find a space in the small car park, but feared the worst when I arrived just after a coach party of youngsters from a sports' team. However, both their check in and mine were handled very efficiently, and I was soon in my room.

My room was on the top floor and was beautifully quiet. There were a couple of small niggles about the room: sockets on the desk which were impossible to use because they had been fitted to close to the desk surface to allow for a lead underneath them, and an air conditioning unit that switched itself off after a couple of minutes. However, there were other sockets, and I was able to get the room to a comfortable temperature by switching off the radiator and opening the window!

Staff service whether at the front desk or in the restaurant during breakfast was excellent and I would be more than happy to stay here again.