I have had all my animals treated by this veterinary practice since 1994. The service they (and I) have received has always been first class. The highest professional standards, combined with courtesy, compassion and genuine care exceed all expectations. Would thoroughly recommend.
In August 2016, Lorraine C said:
Receptionists are accommodating with appointments and sensitive to your personal needs. The vets show they care about your pet's problems and do their utmost to reassure you. The hospital is manned all weekend, so if your pet has to stay in you can talk to a person actually looking after them. Nothing is too much trouble.
In August 2016, Jane Q said:
Superb hydrotherapy treatment for my old Labrador. Better quality of life now. Thanks.
In July 2016, Janette B said:
Although a relatively newcomer to the practice, I have only praise for your staff, for understanding and help with my difficult pet.
My special thanks to Sian for her endless patience and kindness, which has been so helpful. My thanks to you all.
In June 2016, Jacky H said:
Bank holiday weekend my SBT puppy Peppa had 3 fits and was convulsing I really thought we were going to lose her, but Lauren was fantastic and Peppa made a full recovery.
In June 2016, Nicola P said:
Excellent service with polite and professional staff, always willing to help and the practice offers a great service to human and animals too!!
In June 2016, Mark K said:
A faultless service. So informative and also empathetic. I would recommend to anyone. Thank you. 'RIP Max' (Richmond)
In February 2016, Amie B said:
Pool House can always fit us in with an appointment and have very friendly and caring staff.
I recently had to use the services of Pool House when my Labrador was very suddenly taken ill. Overnight he went from being a very fit dog, to critically ill. The vets and nurses at Pool House provide outstanding care from the first time they saw him. Not only did they save the life of my beloved pet , but provided support to us, always keeping us informed of his progress, and patiently explaining any procedures/treatments they had to undertake. I really cannot recommend them highly enough.
In September 2015, Bina W said:
I have always found Pool House staff to be extra polite and helpful and would always recommend them.
In September 2015, Fiona C said:
Thank you for a great open day. Lovely friendly staff. Very helpful. Will definitely bring my cat to see you.
In September 2015, Enid J said:
Found all the staff friendly and efficient. Always manage to get an appointment and advice when needed.
In August 2015, dilys s said:
We saw Damy(?) who was very helpful and kind. Will definitely want to see him again. Thank you.
In August 2015, Heather H said:
Excellent when your pet is well or sick. I will always be grateful for the vet coming at short notice to euthanase my dog at home four years ago.
In August 2015, Mary M said:
Had to call on Pool House in an emergency. The staff were really helpful and very friendly.
In June 2015, Danni E said:
Have been using Pool House Veterinary Hospital for 11 years since I first had my dog. Always very welcoming, professional and showing real care + love for the animals. Quick at getting you an appointment. Highly recommend.
In June 2015, Suzanne P said:
Have used this hospital twice now and would highly recommend them, for professionalism, 'customer service' and competence.
In June 2015, Stephen G said:
We have used Pool House for over 14 years. Caring staff in difficult situations.
In June 2015, Janis C said:
Used them for years. Very good. This is our fourth dog we have brought to Pool House. Vets are brilliant. Attitude is caring.
In June 2015, Adam L said:
Friendly service at Pool House Vets.Always caring. Happy to bring my dogs here.
In June 2015, Andrew W said:
Extremely professional every time I have visited. I would definitely recommend.
In June 2015, Gill M said:
First class service. Staff are polite and professional. Great care taken of all my animals. Would recommend to anyone - and do!!
In June 2015, Paul A said:
We have come here several times with our cat. All staff are professional and polite and they acted quickly care in our emergency case. We regularly purchase cat food at a good price. Thanks very much.
In June 2015, Sarah H said:
I think Pool House is wonderful! Helpful staff, always made to feel welcome.
Many cats and dogs are afraid of loud noises. Some may go on to develop a phobia, which means they experience an extreme reaction to a particular stimulus or trigger, such as noise. Phobias get worse over...