We have been with this practice for around 5 years and to be honest I cannot fault them. I've had a few emergency call outs, they have been quick and very compassionate in some stressful situations.
We have had my old TB go through quite a lot and had the wonderful Regina come to his aid, she has been brilliant at talking me through the situation guilding me with my homework in supporting her treatment. I don't feel that asking any questions no matter how ridiculous or obvious is wasting her time as she gives me honest information and makes me feel that my questions are valid.
I have had some of the other vets who have also been very good and when my TB had to go in for treatment all the staff at the hospital were great, very friendly and helpful.
It's always a pleasure to call up and speak to reception, friendly, professional and helpful most importantly fun. Not normally something that you expect from a reception team but refreshing.
In April 2021, Marjorie u tube tutorial Williams said:
They looked after my lilly may very well and hopefully they have sorted out the problem I would strongly recommend them .
In March 2021, Michelle Hallsworth said:
Excellent facilities and caring staff
In February 2021, Katie-Jennifer Price said:
Would 100% recommend Pool House. One of my horses got rushed over to Pool House with colic on Friday evening. They were there waiting for us go arrive and started work on him straight away. They rang me twice a day to let me know how my little monster was doing. Amazing service and they looked after my pride and joy like he was their own. Thankyou so much for looking after Charlie. He's now home tucked up in his bed and back to his normal cheeky self.
In January 2021, Joey knowles said:
After our horse Wilson having had a big operation to remove a large lymphoma from his girth area I can honestly say that Pool house have really exceeded my expectations!! Absolutely everybody employed at Poolhouse are truly amazing!! Marco who performed Wilson’s surgery is so caring and professional and nothing is too much trouble!! Communication was excellent and Marco talked us through every step of the way treating Wilson personally! I Was called everyday to inform me of Wilson’s progress - receptionists amazing! Stable staff amazing and of course lovely Francesca!! You are a lovely caring lady!! Thank you so much Poolhouse! You have been amazing and could not of wished for put Wilson to of gone anywhere else - 5* care!!
In January 2021, Matt Jellings said:
Great service, really took care of our horse.
In December 2020, Ade Rickus said:
Excellent and polite staff, always willing to help
In September 2020, Val Swindell said:
Fabulous place, amazing staff and facilities. Saved my horse's life when he had colic. My partner says he wants to go there when he is ill!
In August 2020, Andrew Leedham said:
In July 2020, Mark Humphrey said:
A great place, modern facilities, great service provided by skilled practitioners
In June 2020, Sarah Morgan said:
Amazing care. X
In June 2020, Joe White said:
In March 2020, claire harris said:
Amazing place.so impressed with the service my horse has received
In February 2020, JANET JUPP said:
Brilliant service from start to finish.
I can't thank the staff enough for giving my horse a new lease of life.
I would highly recommend Pool House.
In January 2020, Cesar Sousa said:
(Translated by Google) Excellent
In January 2020, Elaine Barnard horse drawn occaions ltd said:
In January 2020, Jane Lowe said:
Pony admitted after referral for colic with high temp. Vets waiting when pulled on car park. Excellent facilities, scanners, walk in mri. Vets were thorough. Pony admitted. Stables excellent. Got pony well and didn't cost the earth. Highly recommended
In January 2020, Carolyn Voce said:
In January 2020, Doreen Tindale said:
Friendly staff and vets are very helpful in every way.
In January 2020, Barbara Pinxton said:
First class treatment
In January 2020, William Riley said:
Great store - everything you need and friendly service to boot!
In January 2020, Ali Usr said:
Fantastic facilities and highly knowledgeable staff
In January 2020, Malcolm Stephens said:
A top class equestrian clinic, manned by a totally committed team in horse welfare.
In January 2020, Elaine Attwood-Burke said:
The vets are caring and phone you up to check on your horse if they are ok and if there's anything else they can help you with