I wanted a bespoke piece of jewellery made, explained what I wanted and their first images they sent through were spot on!! Brilliant workmanship and a very satisfied client - will definitely recommend them to anyone who wants something made.
Lance James fixed my engagement ring after I accidentally knocked out the diamond from the top. I had also damaged the clasp that holds the diamond. Jackie explained the whole process required to fix it and was clear and precise. I was provided with a costing and had my ring returned repaired and polished as good as new. I cannot recommend Lance James enough, they are professional, and offer an excellent service.
Having had my engagement ring re-sized & purchased my wedding ring there several years ago, I have recently had the stone in my ring secured & both rings cleaned & polished. They look absolutely brilliant - like new rings - and I will definitely be getting them done annually in future. I have also had some minor repairs carried out. The service has been first rate however small the job, as has the pricing. Anna P
My partner discussed specifications with them for a bespoke ring. They then sent us images of what it would look like which, after a couple of minor modifications, we agreed on. When we received the ring it was exactly what my partner wanted. She is so pleased and is getting compliments from everyone she shows it to. Excellent customer service, good value, delivered on time what can anyone add to that. I would recommend them to my friends and will no doubt use them again.
I have used Lance James to repair or redesign various pieces of jewellery including earrings, bracelets, rings for me for a few years now and I always find them helpful, friendly and honest with their advice. I am always pleased with the results.
From Start to finish Lance James have been fantastic. I was recommended to pop in & speak to Jackie about our Wedding bands. My fiancé wanted something a bit different made from titanium & bespoke. Jackie spoke to her suppliers & chatted to Alex about his dream wedding ring. Together they created the design. She was very enthusiastic to create Alex's ring (other jewellers seemed very uninterested knowing it wasn't a 'precious' metal!) We love how personal Jackie & the team make the service they provide. We really felt like nothing was too much trouble & we could pop in or call up anytime to ask questions or try on our rings. So happy we chose Lance James, we can't thank them enough & we will be recommending to everyone! (One of my friends already bought her husbands wedding band from them) Pop into their store in Hertford, you won't regret it. Thank you so much Jackie, you've been amazing! Love Michelle & Alex
In July 2017, David W said:
I had a solid silver salver with unwanted engraving, Lance James revived it without any trace of it being there. An excellent job I will use them again for other jewellery modification.
We bought our wedding rings from Lance James & couldn't have asked for a better service! The selection process was so straight forward and the guys in the shop were so helpful & gave advice! We are so pleased with the rings and the quality! Thanks again! Laura & Nari xx
In February 2017, Susie R said:
Thank you so much very happy with the service, very friendly and helpful. Excellent workmanship, will certainly recommend to family and friends. Top job well done.
I recently had a ring repaired at Lance James and was so pleased by the result. Jackie had done a really good job, was transparent about the charges, and I was so impressed by the high levels of customer service. Can't recommend them highly enough!
Outstanding friendly service. My wife's lost pendant was recreated to perfection from a photograph, and we have just taken delivery of a bespoke eternity ring to fit with self-designed wedding and engagement rings.
In September 2016, Carolyn B said:
Excellent care and service. Would definitely recommend this company to friends.
I won a £100 gift voucher to spend here and I brought my wife along later to treat her and she found some lovely silver items. She was well pleased.
In June 2016, Jo H said:
I was very impressed with the service provided. I bought my wedding and engagement rings in for rhodium plating and had them back within 24 hours. Thanks loads.
In March 2016, Jo C said:
Always a pleasure to shop here. The staff are friendly, knowledgable and wonderful to deal with. A fantastic range of jewellery of which some is unusual and unique. Just wish we had more money to shop here!
When the pearl fell off my favourite ring, I took it to Lance James to be repaired because people had told me good things about it. They weren't wrong! I was delighted both with the quality of workmanship and the service. I was given the cost upfront so I knew what I was committing to, and told how long I should expect - in fact the work was finished earlier than I'd expected. After repair, the ring's as good as new again, and the pearl's setting is incredibly robust. When I had the same problem a few years ago, I'd had it repaired at another jeweller. I didn't know how much it was going to cost before the repair had been completed, and it was more expensive than Lance James. The quality of workmanship had also been quite low - the pearl had always felt a bit loose so it was no surprise when it sheered off when I knocked my hand against something. This makes me even more delighted with the Lance James repair - I'm definitely happy to recommend them 100%.
My girlfriend couldn’t find the engagement ring she wanted so I thought it would be best for her to design it then it would be exactly what she wanted. After having a few quotes that were really expensive, Lance James offered a much more reasonable quote so my girlfriend went to their shop in Hertford to discuss her designs. She met with Sian and Amy who were both really helpful. I had already bought her centre diamond so they were discussing the setting and extra diamonds she wanted adding. They had a few meetings to discuss designs and sent lots of emails back and forth so everything was explained very well. Sian was very patient and knowledgeable offering advice about the setting, side diamonds, sizing and cost. Needless to say when I actually proposed, the ring was exactly what she wanted. She loves it more each day. My new Fiancé is quite a perfectionist so the service and expertise at Lance James in Hertford was fantastic. I would definitely recommend this Company, you get a much more personal and tailored experience rather than shopping with High Street Jewellers that everyone goes to. Plus her ring is a one off. No doubt we will be back for the wedding bands.
Lance James and Jackie in particular have been brilliant to my family and I over the years, even hanging on to a bespoke ring that we were unable to pay for when expected due to an unforeseen financial setback (now paid for thankfully). My family and I have purchased a total of 5 bespoke rings from Lance James for marries etc. and can not be happier with the service and finished products!
Very good customer service, a young blonde lady was very accommodating and helped me choose the best gift for my partner. For a man who is not very good when it comes to jewellery this store made me feel very satisfied with my choice.
This is one of my favourite jewellery shops - beautiful interior and such a lovely selection of jewellery. The service is always great. The staff are very helpful, knowledgeable and friendly - a real personal service.