We all know that word of mouth is one of the most reliable ways of finding a good business because you hear it from the people who matter – the customers.
Trim Dog Pet Centre’s customer recommendations have been so excellent that their endorsements have earned them the title of 'Most Loved Pet Shop in the British Isles' two years running, as well as placing in the Top 100 of ALL businesses in Britain in thebestof Local & Loved Awards 2014 & 2015.
Find out what makes Trim Dog Pet Centre such a firm favourite with Guernsey pet owners and why their existing customers show such loyalty to this great family business:
Trim Dog Pet Centre was established by Jan Olliver over 27 years ago. Their large shop in Pleinheaume Road is full to bursting and many Guernsey pet owners won't go anywhere else, such is their range of stock and great customer service.
'We were delighted to receive the accolade of Most Loved Pet Shop in Britain again this year, as well as placing in the top five businesses in Guernsey and the top 100 in Britain,' said Jan. ‘It’s really wonderful and shows that we are going in the right direction as a business. We know we can rely on our staff to give very good advice and information to customers and to look after them properly.
‘Local shops often get a lot of bad press, with people moving towards the internet to get exactly what they want. It’s important for us and Guernsey to gain the title of Most Loved Pet Shop as there are a lot of pet shops in the British Isles, so it’s a fantastic accolade for us.'
To celebrate their successes, Trim Dog has had a stylish new wall plaque mounted outside their shop to showcase their awards and certificates and to highlight their customer accolades (see photos above & below).
Jan believes the key to good customer service is making sure customers have everything they need in terms of help and advice, ‘Whether it’s buying a puppy or another animal, people often need additional help and advice. Sometimes when buying a pet from a business they don’t obtain that personal touch, but Trim Dog’s team are all experienced pet owners and are able to give advice with that personal touch.’
As well as thebestof Local & Loved Awards, they have also won the Billy & Margot award for selling the most dog's ice cream in the British Isles ('Guernsey dogs LOVE it', says Jan).
Trim Dog Pet Centre sells small animals and birds and of course everything required to care for them properly. Jan and her team ask anyone intending to buy an animal to think very carefully before making their purchase.
‘It is important to consider how long animals may live and the long term cost of their upkeep - vaccinations and neutering can be expensive. We always provide care leaflets at the time of sale but people need to research pet care before they come into the shop.’
Trim Dog also stocks a huge, varied range of animal foods, from dry and wet foods to specialist foods for animals with skin and stomach problems. Frozen food and natural bones are sold in store to complement a raw natural diet and nutritional advice is always available.
The shop stocks natural products for calming anxious pets, including ‘Thunder Shirts' which are pet coats designed specifically to calm a pet in all types of anxious situations including thunderstorms, separation, fireworks, car travel, vet visits etc.
(find out more at: www.thundershirt.com).
Pet care and hygiene is well provided for at Trim Dog with a large range of shampoos and coat conditioners. Customers are spoilt for choice for their pets when it comes to beds, toys, blankets, dog cages, training pads, collars and leads.
When it comes to fitting pet harnesses and halters, Jan and her team encourage customers to bring animals into the shop so they can meet your pet and make sure they have the correct size.
Trim Dog Pet Centre's friendly team are also ALWAYS on hand to give advice on pets. They can weigh pets to check they are not over or under weight, sex small animals, clip nails, and do health checks. And for this all they ask is a small donation for their charity box.
‘If you haven’t been into Trim Dog before or are buying your first pet, please call in and see us.’
Trim Dog Pet Centre has nearly 400 reviews
from happy customers - read them HERE
The Trim Dog team are: Jan Olliver (Owner – pictured), Jo Pitman (Manageress), Debbie Holloway (Assistant Manageress), Vanessa Denton, Jodie Olliver & Jodie Trebert.