SPECSAVERS GUERNSEY STORE RANKED BEST FOR CONTACT LENS SERVICE
11th March 2016
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The Specsavers Opticians Market Street store in Guernsey has been ranked best in its region for contact lens customer service.

Out of around 120 stores in the south east the Guernsey outlet was named the best based on customer feedback.


The UK Customer Satisfaction Index (UKCSI) recently named Specsavers the top high street retailer in the UK for customer satisfaction in their January 2016 index, placing Specsavers fourth overall behind online-only businesses Amazon, Utility Warehouse and First Direct.

Store director Sarah Burchett said: "The team has always puts customer service and satisfaction levels first and we are delighted to be recognised for our efforts with this award; it's a testament to the hard work of the team."


The biannual index, published by the Institute of Customer Service, is based on 10,759 customer responses from 13 different sectors of the UK economy. Respondents rate businesses on professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complaint handling.


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