Guernsey Customer Service Awards 2011
11th July 2011
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Last Friday saw the climax of the Guernsey Customer Service Awards 2011 with the winners' presentation at the Sunken Gardens.


The Guernsey Customer Services Awards is a new initiative this year created by Guernsey's Chamber of Commerce and supported by the Guernsey Press which aims to 'celebrate and recognise excellence in customer care across the island.'


Throughout the month of June local people could nominate customer service personnel whom they feel have excelled in customer service through hard work and effort via a voting slip in the Guernsey Press.

A panel of judges including Susie Andrade, Managing Director of the Channel Islands Skills Academy and Chairwoman of the local branch of the Chartered Management Institute and representatives from The Guernsey Press and Guernsey's Chamber of Commerce, selected a winner from each of the six different categories and an overall winner to receive the 'Guernsey Customer Service Employee of the Year' Award 2011.


Kate Heywood from The Best of Guernsey was delighted to receive a phone call earlier in the week informing her that she had been nominated by several people and been shortlisted to win one of the awards.

"I was really shocked to get the call," said Kate, "but absolutley delighted to be nominated as we pride ourselves on putting customer service at the top of our offering at The Best of Guernsey, and similarly expect our business members to always provide high levels of customer service."

Kate was therefore honoured to attend the award presentation and announced as winner of the Customer Service Award in the 'self-employed category'.

Other worthy winners were:

  • Martin Search from Ray & Scott Jewellers (Small business)
  • Tracey Merrien from Cherry Godfrey (Medium business)
  • Peggy Le Friec from B&Q (Large business)
  • Coralie Moynihan from Princess Royal Centre for Performing Arts (States department)
  • RBSI customer service team (Team of the year)
  • Peggy Le Friec from B&Q (Employee of the year)
It was an emotional moment when Peggy Le Friec from B&Q went up to collect her awards and gave a very moving and honest acceptance speech about the highs and lows during her 20 years working for the DIY chain.  Peggy really is a deserving winner and summed up what the awards are all about.

Susie Andrade, Judging Committee Chairwoman, was delighted to be involved with the awards;

"Customer service excellence is so important to businesses operating in the Bailiwick and the Guernsey Customer Service Awards are a great opportunity for local people to be recognised".

Barry Cash, Chamber of Commerce Director, was equally pleased with the response and said that they are now planning the next awards in 2012 so more local unsung and deserving employee heroes can be rewarded for their endeavours.

The Best of Guernsey would like to congratulate all the winners on their success.
About the Author

Nicole Bromley

Member since: 3rd July 2012

I'm Nicole Bromley, Client Relations Manager & Social Media Consultant for thebestof Guernsey & thebest of Jersey.

I live in Guernsey and have experience in client relations, business development, marketing,...

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