Sehr freundliches Personal, zuvorkommend, höflich, hilfsbereit! Wunderbar! Das Hotel liegt in einer schönen Anlage mit Springbrunnen und viel Grün! Der einzige Nachteil, wenn man ohne Auto da ist, man muss zuerst einmal mit dem Bus fahren, um in die Stadt zu kommen. Sonst perfekt!

Sehr freundliches Personal, zuvorkommend, höflich, hilfsbereit! Wunderbar! Das Hotel liegt in einer schönen Anlage mit Springbrunnen und viel Grün! Der einzige Nachteil, wenn man ohne Auto da ist, man muss zuerst einmal mit dem Bus fahren, um in die Stadt zu kommen. Sonst perfekt!

4th visit, 3 before covid and now we're back on track

4th visit, 3 before covid and now we're back on track

We stayed at this hotel for 8 nights and are so pleased we made the right choice. Lovely quiet room with a balcony, comfortable beds and very generous hospitality tray. Breakfast was amazing! So much choice at the buffet, plus a selection of meals to order. Very well set up for my husband's gluten free needs. Staff in the restaurant, bar, reception and room servicing were all so friendly and helpful. Indoor swimming pool was great, plus other sports facilities. Beautiful grounds with a lake to walk around - even had a an adventure golf course, which was great fun :) Would definitely recommend and stay again if we return to Guernsey.

Went for a Spa Day with my wife including lunch and full use of Gym and Spa
Arrived at 0930 checked in Gym and Spa - brilliant
Lunch at 1200 - brilliant really
Spa 1400 - Full Body - my therapist was wonderful - oh so relaxed and she found those knots!!
Back in the Gym and Spa then left at 1600.
My wife's Spa experience was just as relaxing.
Fabulous value for money with the quality.

Went for a Spa Day with my wife including lunch and full use of Gym and Spa
Arrived at 0930 checked in Gym and Spa - brilliant
Lunch at 1200 - brilliant really
Spa 1400 - Full Body - my therapist was wonderful - oh so relaxed and she found those knots!!
Back in the Gym and Spa then left at 1600.
My wife's Spa experience was just as relaxing.
Fabulous value for money with the quality.

Friendly environment

Friendly environment

Great service and excellent relaxing atmosphere

Great service and excellent relaxing atmosphere

I would give 5 stars as hotel, Spa and bar excellent. Let down by service in restaurant and a problem with the room not being fixed. Otherwise excellent hotel.

I would give 5 stars as hotel, Spa and bar excellent. Let down by service in restaurant and a problem with the room not being fixed. Otherwise excellent hotel.

Sunday carvery good value.Food was only lukewarm though and the 10% service charge can really push the bull up.

Nice place, decor in good nick, gym fairly poorly equipped

Nice place, decor in good nick, gym fairly poorly equipped

We love the suites with private outside Jacuzzis. Spacious rooms, nice views and friendly staff.

We love the suites with private outside Jacuzzis. Spacious rooms, nice views and friendly staff.

I wonder why it's rated 4*, it should be 5*

We had the Sunday carvery here. Nice surroundings, excellent staff, the restaurant manager organised a vegetarian main for one of our party. Food good.

We had the Sunday carvery here. Nice surroundings, excellent staff, the restaurant manager organised a vegetarian main for one of our party. Food good.

Nice hotel and service. Rooms need refurbishment. Noise from gardener on daily basis with leaf blower.
Overall above average for this level of star hotel.

Nice hotel and service. Rooms need refurbishment. Noise from gardener on daily basis with leaf blower.
Overall above average for this level of star hotel.

Travelling as a family of 6 adults, we booked the 4 night package as a break together to experience Christmas away from home due to a significant bereavement on Christmas Day 2020.
We arrived on a very wet Christmas Eve and couldn’t get a taxi to the hotel. I rang to see if there was any way they could help and the hotel minibus was dispatched immediately to collect us. Dave the driver was so friendly and we were very grateful not to have to wait for the bus so an excellent first impression.
On arrival there was a mix up with our rooms but this was dealt with in a courteous and professional manner and didn’t impact our stay once it was sorted out unduly.
All meals apart from Christmas Day were served in the Victor Hugo restaurant from a 3 course set menu. The choice was fairly limited and the same every evening but we all found something to eat that was delicious.
Breakfast is always a highlight at the SPP and didn’t disappoint.
Christmas Day lunch was a choice between a sit down meal or a carvery buffet. As a family we opted for the buffet. The choice of starters and presentation of the food was fantastic. The staff were constantly topping everything up and there was more than enough food for everyone. The carvery was turkey, beef and pork with all the trimmings you would expect and it was delicious. There was a choice of desserts and the chocolate fountain was a highlight with the children. The cheeseboard was superb. The atmosphere in the La Fontaine dining room was lovely. The tables had been beautifully decorated and there was a little gold gift box for everyone containing party poppers and balloons etc. Christmas music played in the background, Santa visited and everyone had a joyful time. The staff worked incredibly hard to ensure all ran smoothly and it did.
Later that evening, though we were sure we wouldn’t eat again for days, we managed to wander down for tea around 8pm where we enjoyed a light supper that really hit the spot.
The hotel provided an active program that included excursions out to parts of the island and to Midnight Mass on Christmas Eve. The weather wasn’t particularly kind and so this probably wasn’t as popular as it might have been had the weather been dry.
Within the hotel, you could join a Christmas quiz, play bingo, watch the Queens speech or enjoy a board game or jigsaw. Lots of fun!
The staff were all amazing and so helpful and especially kind towards our son who has communication difficulties and made lots of ‘friends’ while he was there.
The spa was open every day during our stay and we enjoyed the warm pool, sauna and steam rooms. The lake was lovely to walk around when there was a gap in the rain.
It truly was a wonderful break in every way and we look forward to returning again soon having missed our yearly trips over the pandemic.
Thank you to everyone for working so hard to put the magic into Christmas and looking after us.

Excellent venue for our large Covid Conversation evening.